Vacancies at Enugu Electricity Distribution Plc (EEDC)

Job Summary

• Job holder will be responsible for overseeing all MD customers (KAM & KAO) Technical support management and activities including new installations, MD Billing, MD Energy Audit, MD Meter monitoring, etc in the districts.

Key Task

• Follow through with approved measures to curb/prevent all technical & commercial losses of EEDC arising from all forms of illegalities on MD customers (metered and unmetered) installations, detect actual and potential revenue leakages/irregularities within the business network.
• Take full responsibility for performance, development and operational effectiveness of the teams and KCG staff within the DISCO.
• High level ownership of all operational processes and delivery mechanisms with a view to increasing quality customer service, efficiency and productivity across areas of responsibility as it relates to MD customers.
• Implementation of MD customer related policy, procedures and best working practices to ensure compliance with industry and regulatory requirements.
• Ensure and maintain customer data and proper reporting.

Key Responsibilities

• Coordinating with KCG Team across the districts (KAMs & KAOs) and the MD metering team in supervision, testing, Programming, Installation, validation and sealing of high voltage metering panels, LV MD meters for customers in the region.
• Performance monitoring of KCG staff and Technician in the DISCO.
• Maintain MD customer data and assets (document information etc.
• Ensure proper Energy auditing and accounting on MD customer’s operational performance.
• Acting as MD customer relationship management subject expert on field work methods, standards, and codes.
• Ensure that all meters deployed are to approve standards.
• Responsible for managing day to day activities and provide technical support to the KCG Teams staff in the DISCO.
• Managing KCG staff and resources in resolution of all MD customers related complaints in the DISCO.
• Work with all teams around the business who impact the customer experience to ensure the unit delivers excellent customer service whilst meeting commercial and business requirements within the DISCO.
• Any other function may be assigned by the CCO.

Reporting Relationships:

• Direct Reports: CCO
• Supervises: All KCG staff within the Company
• Working interaction: Heads Commercial, DBMs, DCMs, Feeder Managers, Customer Service, Metering Engineers and Technicians
• External Relationships: Customers, Vendors, etc.

Qualifications and Experience

• HND / B.Sc / B.Eng in Electrical / Electronic Engineering.
• Minimum of 5 years relevant work experience, most of which MUST be in the electricity distribution sector.
• Officer 1 and above
• Professional certification [NSE, COREN] confers an advantage.
• Previous experience in Supervisory role is a MUST.

Competence Requirements:

• Good communication and reporting skills.
• Good knowledge of the electricity supply chain value system.
• Strong attention to details.
• Good knowledge of NERC and other regulations regarding energy theft reduction, metering, and revenue protection.
• Integrity and professionalism.
• Experience of managing teams and/or MD Customer service-related activity, accurately defining service targets
• Excellent knowledge of technical/non-technical loss detection & prevention principles.

Generic Skills/Abilities:

• Supervisory/leadership skills.
• Decision making and prioritization skills.
• Negotiation & conflict handling.
• Analysis & problem-solving skills.
• Ability to multi-task.

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Responsibilities

• Oversee all Commercial activities in the Region
• Liaise with the RRG in all the Districts in the Region to ensure debt reduction
• Formulation of suitable budgeting controls and Monitoring SLA’s & KPI’s for DBM’s, DCM’s, Feeder Managers, Marketers, Operation Technicians and other Units under the Commercial Department.
• Ensuring adherence to payment agreements, delivery of LORs and follow-ups for the payments.
• Reviewing and ensuring data flow at CHQ to various departments such as billing, BIU, communication, legal, security, metering and operations.
• Ensuring manpower in the field is enabled to face challenges by guiding, grooming, developing and supporting them as and when required, i.e. staff productivity.
• Creating and submitting the periodic management report such as Customer Alignment data as required, e.g. Suspended account reactivation, HNP, etc.
• Ensuring manpower adequacy and target delivery
• Creating business continuity plans.

Community Relations:

• Facilitates the integration of EEDC into the fabric of the communities by using effective marketing and communications activities.
• Acts as an advocate within the public and private sectors for issues relevant to EEDC, its services, facilities, and constituencies.
• Listens to customers, and the communities in order to improve services and generate community involvement. Assures community awareness of EEDC’s response to community needs.

Customer Service:

• Work with District Business Managers, District Commercial Managers, Feeder Managers, Customer Service Officers, Operations and other regional staff to maintain a customer-focused attitude with a focus on activities that create lifetime customers.

Health & Safety:

• Lead the promotion of a “Safety Above All” culture in the region.
• Support the safety plan through personal involvement in all aspects of safety, including training and attention to the adherence to safety requirements of particular trades or skills.
• Ensure that safety initiatives are consistently administered in compliance with EEDC policies and government regulations.

Technical Services:

• Review maintenance planned work orders, and other facility repair activities for completeness, proper method, quality of accomplishment, and availability of materials both before and after work.

Qualifications

• B.Sc / HND in Marketing, Business Management, Social Sciences, Engineering, etc.
• Minimum of 10 years’ marketing/commercial work experience.
• Experience in the power sector, although not a prerequisite, may be an advantage.
• Professional qualification in marketing, management etc. will also be an advantage.
• Understanding of business management, strategies, and operations.
• Decision-making and teamwork skills.
• Experience in managing service delivery.
• Experience in people management.
• Highly motivated and entrepreneurial professional.
• Analytical skill
• Ability to lead and drive performance
• Result driven.

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