Company Info
Large organization
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
200 + Employees
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
1). Aggregator Manager
Location: Umuahia, Abia
Employment Type: Full time
Job Summary
- We are looking to hire an Aggregator Manager to join our Sales team.
- The successful hire is expected to take responsibility for managing and onboarding new Aggregators within assigned region.
- To do well in this role, you need a very fine eye for sales, good knowledge of people management, as well as having an existing network of aggregators.
Roles and Responsibilities
- Onboard aggregators who have a network of sub-agents
- Follow up with them to add new agents every month under them.
- Train them on onboarding and KYC process
- Train them on performance monitoring on our dashboards
- Monitor their performance for transactions and active terminals.
- Retrieve the POS terminals in case of non-performance.
- Timely resolution of issues, and complaints
Requirements
- B.Sc in any discipline.
- Ability to work in a fast-paced environment.
- Ability to Work using Excel.
- A minimum of 3-5 years of sales experience in agency banking.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- Customer orientation and ability to adapt/respond to different characters.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
Application Closing Date
Not Specified.
Recruitment Process
- Screening call with a Recruiter: 30 minutes
- Technical Interview: 30 – 60minutes
===
===
2). Collection Specialist
Location: Abuja
Employment Type: Full time
Roles and Responsibilities
- Plan a course of action to recover outstanding payments.
- Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
- Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
- Listen actively to customers and ensure conversation is collection-driven.
- Advise customers on their payment options and best methods of payment.
- Properly document information from the conversation.
- Negotiate payoff deadlines or payment plans.
- Create trust relationships with debtors when possible to avoid future issues.
Requirements
- A minimum of 2 years of experience in Microfinance Bank / Bank / Fintech operations directly dealing with delinquent clients and other problem-solving situations.
- Apt in negotiating and persuading.
- Good knowledge of the collection process and approach.
- Excellent collaborator and team player
- Excellent communication skills, both oral and written.
- Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
- You may have an understanding/working knowledge of a collections system (advantageous)
- You should be comfortable with skills in Microsoft Office/Google Workspace.
- You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
Recruitment Process
- Screening call with a Recruiter: 30 minutes
- Technical Interview: 30 – 45 minutes