Vacancies at FHI 360

Job Summary:

• The Country Director (CD) will be the key representative for FHI 360 activities in Nigeria. S/he will be responsible for direct supervision of Chiefs of Party (COPs) and Project Directors (PD), as assigned and updated yearly, and the primary point of contact for business development tasks in Nigeria. In coordination with the security team, s/he will ensure duty of care and safety for staff throughout Nigeria, including humanitarian operations in the Northeast of the country. S/he will coordinate closely with FHI 360’s allied organization (AHNi) and all other local organizations working with FHI 360 in Nigeria. The CD will manage Country Office (CO) enterprise services, including cross-departmental and/or cross-functional teams focused on the delivery of new or existing projects. S/he will select, develop, and evaluate personnel necessary to ensure the effective and efficient operation of the CO. S/he will oversee the CO shared services platform. The shared services platform includes human resources, procurement, contracts management services (CMS), finance, enterprise services (facilities, travels/logistics, storage/warehousing, communication, utilities, etc.), administration, information technology (IT), security and compliance. S/he will coordinate with all projects operational in Nigeria and ensure collaboration with global projects as well as bilateral.  S/he will take the lead in planning for office size and staffing changes and ensure best shared services value to clients and donors. S/he will lead the CO’s drives for excellence in internal business processes, financial performance, technical performance, innovation, learning and growth. Strong candidates will have experience in leadership and management of international NGOs. Experience will include managing diverse staff, including expatriates, multiple in-country locations, and demonstrated ability to motivate and lead a large team. Good understanding of the local contexts associated with various parts of Nigeria as well as good relationships with high-level officials in the Nigerian government, the private sector, and the international donor community in Nigeria.

Eligibility: National locals only.

Accountabilities:

• Provides leadership, ensures quality and oversees all company operations in Nigeria.
• Manages project portfolio as detailed above
• Responsible for overall vision of the Nigeria portfolio, including projects managed by other COPs/PDs.
• Oversees the operational functions of the CO and all sub-offices, to ensure the offices and projects are compliant with FHI 360 and donor policies and procedures.
• Ensures technical oversight and quality assurance for projects (where the CD is also designated as PD/ COP)
• coordinates with the primary technical supervisor(s) within the appropriate HQ sector(s) or departments(s) to ensure adequate technical oversight and support to the project.
• Coordinates a matrixed management approach to capacity building, support and oversight of shared services staff, and program/technical staff in across projects.
• Provides operational support to global or regional projects, to enhance process and systems performance, and overall organizational excellence in the CO.
• Identifies local opportunities and makes contributions toward improvements in landscape analysis, strategic plans, proposals, protocols, papers, reports, and project budgets to achieve project and company goals.
• Collaborates with appropriate departments in HQ to identifies opportunities for improvements in staff development, including training and coaching, to achieve the overall strategic goals of FHI 360 in Nigeria.
• Ensures talent development and teambuilding
• Establishes, serves, and maintains partnerships with internal and external stakeholders.
• Ensures a harmonized enterprise services platform at the country level.
• As chief of safety and security for FHI 360 operations in the country, ensures security and safety of all FHI 360 operations, staff, consultants, and related assets in the country.
• Provides direction to the overall leadership and management team in Nigeria as regards strategic direction, managed growth and compliance with organizational policies and procedures, as well as donor regulations.
• Manages, implements, and monitors systems, services, and staff, to ensure all operations are within project budgets and achieve financial, administrative, and programmatic goals.
• Provides timely and accurate country office data (i.e., HR, inventory, financial, programmatic, etc.,) to FHI 360 management and donors as required.
• Prepares and monitors approved budgets for shared services and country managed projects.
• Approves and manages all expenditures relating to general and administrative (G&A) budgets.
• Reviews proposals, protocols, papers, reports to ensure accuracy and appropriateness.
• Recruits for open positions, orients, and supervises departmental, project or unit directors, and ensure all technical, programmatic, financial, and resource development needs are met.
• Leverages international technical resources to mentor local staff and reinforce the culture of project accountability.

Applied Knowledge & Skills:

• Knowledge of theories, concepts, and practices in project management, process development and execution.
• Excellent and demonstrated public relations, policy, representation, and diplomacy skills required.
• Excellent oral and written communication skills.
• Strong consultative and negotiation skills
• Strong critical thinking and problem-solving skills to strategize, plan and manage resources for successful completion of projects
• Ability to motivate, influence and collaborate with others
• Ability to build positive local working relationships with local communities, local/state/federal government officials, the private sector, UN and other multilateral bodies and donor representatives.
• Deep knowledge of budgeting, financial management, human resources and compliance policies and best practices
• Ability to analyze and establish effective and supportive cross-program coordination, organizational procedures, and management systems.
• Discretion on legal and HR issues; point of contact for legal counsel in country
• Visionary leadership skills, with innovative and mission driven strategies at heart
• Proactive communication with HQ

Problem Solving & Impact:

• Decisions and actions have a significant impact on management and operations.
• Problems encountered are moderate to complex and highly varied.
• Exercises judgment to meet business strategies and develops objectives that align with organizational goal and corporate management priorities.

Supervision Given/Received:

• Sets goals, objectives, timelines and budgets for projects and leads country/specialized technical area in achieving strategic goals.
• Leads coordination of resources for ongoing projects across functional areas and addresses/resolves project issues.
• Oversees project implementation that requires use of the Operational Model (RACI) frameworks.
• Typically reports to a Portfolio Director.

Education:

• Master’s Degree or its International Equivalent
• Knowledge/Information Services, Communications, Education, Environment, Health, Behavioral, Life/Social Sciences International Development, Human Development or Related Field.

Experience:

• Typically requires a minimum of 12 years with project management experience.
• Demonstrated experience in sector specific multi-sector project management and implementation.
• Demonstrated strategic planning, staff development and capacity building experience.
• Demonstrated experience in leading and managing complex projects that are strategic in nature and national/international in scope.
• Must be able to read, write, and speak fluent English; fluent in host country language(s) preferred.
• Experience operating in challenging environments.
• Experience working in a non-governmental organization (NGO).

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Position Overview:

• FHI 360 Crisis Response in Nigeria is seeking a Logistics Manager to oversee fleet management, warehousing management, and asset and property management. Based in Maiduguri, the Logistics Manager is responsible for the overall leadership in planning, executing, and coordinating the efforts of Logs team members and stakeholders to ensure smooth operations of the program both in the Borno State Office (BOSO) and in deep field locations in the Northeast. The Logistics Manager will take lead on ensuring logistical efficiency and that all aspects of logistics processes are compliant with FHI 360’s policies.

Duties and responsibilities:

• Develop standard protocols for essential logistic processes, including warehouse, fleet, asset and property management management, and commodity dispatch.
• Identify, establish, and run facilities in emergencies, including office, residence, warehousing, and other critical infrastructure.
• Identify transportation requirements, secure transportation assets, and lead fleet allocation, including fuel, maintenance, and driver pool.
• Establish and maintain asset and inventory registry in the field, including equipment allocation & maintenance, and dispose of assets in accordance with donor regulations.
• Ensure logistic activities are properly documented and fully adhere to FHI 360 policy guidelines.
• Collaborate with Country Office and HQ support departments and CR Logistics Specialist to identify logistics process bottlenecks and develop solutions appropriate for operations.
• Identify staffing requirements and supervise logistics personnel for the response; strengthen capacity and develop training programs for national logistics staff.

APPLIED KNOWLEDGE & SKILLS:

• In-depth knowledge of humanitarian logistics, budgeting, and supply chain management best practices.
• Experience with relevant USAID/BHA policies and regulations. Capable negotiator, with significant and geographically varied experience establishing contracts, managing vendors, and ensuring products/services are delivered per specifications.
• Strong interpersonal skills and display evidence of good leadership and influencing skills.
• Ability to interact professionally with culturally and linguistically diverse staff and clients.
• Excellent written and oral communication skills and be comfortable participating both as an effective contributor and a listener in group settings which include senior staff.
• Well-organized, resourceful, effective, and efficient at coordinating multiple resources to get things done and must have proven track record of successfully working on multiple tasks at once and foresees and plan around obstacles.
• Demonstrated sensitivity in diverse, cross-cultural settings.

Problem Solving & Impact:

• Works on problems of complex scope that require analysis and in-depth evaluation of variable factors.
• Erroneous decisions or recommendations may cause critical delays or modifications to projects or operations.
• Ability to exercise judgment that contributes to the organization’s business strategies and develops objectives that align with department’s strategic goals.
• Must be able to provide accurate, expert level advice to reach outcomes that will enable achievement of overall department and organization goals.
• Demonstrates a responsive, professional attitude that is solution oriented.
• Decisions and actions have a serious impact on the overall success of the function.

Supervision Given/Received:

• Regularly interacts with senior management and CO based staff.
• Leads by “managing managers” or other direct/indirect reports in the functional area.
• Ability to motivate, mentor, and empower individuals to achieve expectations and goals set for the functional unit.
• Provide input on country/project staff performance reviews.
• In coordination with senior management, hire/terminates project staff.
• Reports to the Deputy Response Coordinator – Operations

SKILLS AND EXPERIENCE REQUIRED:

• Bachelor’s Degree or its International Equivalent in Supply Chain, Logistics, Economics, Finance, Engineering or Business Administration with 7-9 years’ relevant humanitarian logistics and management experience in emergency context
• Masters’ degree with 5-7 years relevant humanitarian logistics and management experience in emergency context or other advanced degree preferred.
• Essential computer literacy (word, excel, internet)
• English fluency required, fluency in a local language a plus.
• Strategic vision
• Leadership
• People Management

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Basic Function:

• The Senior Technical Advisor-Laboratory services leads the development and successful implementation of project workplans and achievement of targets and deliverables. Provides technical, management and financial leadership to projects. Leads communications, coordination, and reporting with partners for projects. Provides technical assistance to strengthen laboratory systems including point-of-care services. Oversees planning, conducting, and reporting laboratory audits. Supervises and provides technical guidance and mentorship to staff. S/he will provide support to PRs/SRs in specific target states to improve the quality of laboratory services available in health facilities in line with National guidelines.

Duties and responsibilities:

• Provide technical leadership and technical support related to the laboratory services and management component of HIV/AIDS care and treatment in the designated zones for the Nigeria bilateral project.
• Coordinate the design, planning and implementation of the laboratory component of HIV/AIDS care and treatment, including ART, in collaboration with state and community level project clinical staff, laboratory specialists and state and local agencies in Nigeria.
• Provides technical and programmatic expertise in diagnostics, quality management systems, SLMTA/SLIPTA and other laboratory standards.
• Leads the development and facilitation of training to diagnostic facilities and reports on the effectiveness of such training.
• Oversees conduct of assessments to diagnostic facilities and lead the follow-up of corrective and preventive actions and quality improvement initiatives.
• Oversees internal audits and accreditation activities and other quality control functions/ activities, in collaboration with the state team, of the labs, including quality control inspections schedules and the collection of quality control records; ensure the availability of high-quality documentation.
• Develop quality control and quality assurance systems in collaboration with existing personnel and systems and ensures related documentation, training and monitoring Review and monitor QA and QC activities of the Laboratory to determine conformance with established policies, national regulations, and accreditation requirements.
• Leads efforts to prepare laboratories for accreditation locally, regionally, nationally, and internationally recognized accreditation bodies.
• Leads implementation and monitoring efforts that enhance diagnostic components such as specimen referral, supply chain, equipment management, expansion of point-of-care diagnostic services, Quality Management System, biosafety, and biosecurity.
• Leads the development and successful implementation of project workplans and budgets.
• Supervises and provides technical guidance and mentorship to staff for laboratory services at the designated states of activity implementation and other settings as appropriate.
• Liaises with external stakeholders and partners.
• Manages and monitors systems, services, and staff to achieve project goals.
• Supports and oversees the preparation of timely and accurate technical and financial reports including budgets.
• Leads or supports business development efforts relating to diagnostics.
• Develop lessons learned from activities related to laboratory services and management for HIV/AIDS care and treatment and apply these lessons to improve both existing programs and the design of new programs Remain informed on new findings in the field of laboratory technology that relate to HIV/AIDS, OI, malaria care and treatment by reviewing current literature, and draw implications from research for program activities.
• Develops concept papers, abstracts, manuscripts and research papers to improve and or extend existing laboratory activities.
• Support the Associate Director in managing the FHI 360 Laboratory Services Department, defining strategies, goals, objectives and working plan, and monitoring their implementation.
• Supervise and mentor other FHI360 lab staff both at the state and field level to improve and maintain high standards of performance in all their local laboratory activities.
• Play a key role in facilitating and maintaining complex collaborative lab programs with international partners Perform other duties as assigned.

Knowledge, Skills & Attributes:

• Comprehensive knowledge of concepts, practices, and procedures with clinical laboratory functions and quality management systems for labs.
• Knowledge of health and development programs in developing countries in general and Nigeria specifically
• Experience in the management of laboratory services, particularly health facility-based services, including quality assurance systems, laboratory analysis, and interpretation and reporting techniques based on best practices, quality management practices and safe work practices.
• Excellent working knowledge of laboratory equipment and techniques for the following categories of assays: HIV rapid and confirmatory testing, CD4/CD8, HIV viral load, HIV DNA qualitative test, HIV viral resistance (genotype and phenotype)
• Good working knowledge of laboratory equipment and techniques for the microscopic identification and culturing of different TB species, and drug resistance tuberculosis (MDR-TB)
• Knowledge of District Health Information System (DHIS) and Laboratory Information Management System (LIMS) is required.
• Excellent oral and written communication skills, including presentation and training skills.
• Ability to work well with others and develop and maintain compatibility among project staff, project collaborators, subcontractors and consultants.
• Excellent organizational and analytical skills. And the ability to handle multiple projects simultaneously while meeting deadlines.
• Strong knowledge of national and international regulations with quality assurance, laboratory standards and guidelines.
• Knowledge of USAID and PEPFAR funded programs.
• Supervisory or management experience required.
• Must be able to work independently, and as part of a management team.
• Sensitivity to cultural differences and understanding of the social, political and ethical issues surrounding HIV infections.
• Ability to represent FHI360 to donors, government officials and the NGO community.
• Ability to manage and complete numerous tasks with a high degree of organization and meet deadlines with strong attention to consistency, detail, and quality.
• Prior work experience in a non- governmental organization (NGO).
• Familiarity with the Nigerian public sector health system and NGOs and CBOs is highly desirable.
• Well-developed computer skills
• Ability to travel within Nigeria 25% time.

Qualifications and Requirements:

• Master’s degree in medical laboratory sciences, with 7 to 9 years of relevant experience
• Or doctorate degree in laboratory sciences, with 5 to 7 years of relevant experience
• A minimum of 5 years’ experience in a laboratory setting of which 3 must be on an HIV laboratory management donor-funded program.
• Certification/license to practice as a medical laboratory scientist is required.