Vacancies at Finchglow Holidays

Lagos

Finchglow

Company Info

Large organization

Finchglow Holidays is a division of the Finchglow Group, a World Class Destination Management Company that provides management and consultation services for Domestic/International Tourism, Meetings, Incentives, Conferences, and Events (MICE), Fully Independent Travels (FIT), and Group Travels through personalised services tailored to exceed clients' needs and expectations with guaranteed satisfaction.

200 + Employees

Finchglow Holidays is a division of the Finchglow Group, a World Class Destination Management Company that provides management and consultation services for Domestic/International Tourism, Meetings, Incentives, Conferences, and Events (MICE), Fully Independent Travels (FIT), and Group Travels through personalised services tailored to exceed clients’ needs and expectations with guaranteed satisfaction.

1). Operations Manager

Location: Lagos

About the job

  • As the Operations Manager, you will play a crucial role in ensuring efficient operations, exceptional customer service, and adherence to company standards. The Operations Manager will lead, manage, and drive the performance of the respective operations teams including Visa and Immigration, Ticketing, and Destinations teams contributing to the overall success of the business.

Responsibilities

  • Provide leadership and guidance to Visa and Immigration consultants, Travel Consultants, and Destinations Consultants.
  • Manage recruitment, training, performance evaluations, and professional development.
  • Foster a collaborative and positive work environment, promoting teamwork and employee engagement.
  • Develop and implement operational strategies, policies, and procedures.
  • Monitor and ensure adherence to company standards and service level agreements.
  • Identify and address operational bottlenecks, implementing solutions for process improvement.
  • Collaborate with sales and marketing teams to understand client needs and preferences.
  • Ensure excellent customer service throughout the client journey, from booking to post-travel support.
  • Handle escalated client issues and work towards timely resolution.
  • Collaborate with the sales team to contribute to the achievement of sales targets.
  • Implement strategies to enhance upselling opportunities and increase income.
  • Define KPIs for the Operations team and track performance.
  • Analyze data, generate regular reports, and identify trends for continuous improvement.
  • Develop and maintain relationships with external partners, including travel agencies, visa processing centers, and service providers.
  • Negotiate contracts and terms with vendors to optimize services and costs.
  • Continuously assess operational processes, identifying opportunities for streamlining and automation.
  • Lead initiatives to improve service quality, efficiency, and cost-effectiveness.
  • Stay updated with travel, visa, and immigration regulations.
  • Ensure the team’s compliance with relevant regulations.
  • Contribute to the development of the operations budget.
  • Manage expenses within approved limits.
  • Monitor financial performance, identify variances, and take corrective actions as needed.

Qualifications

  • A Bachelor’s degree in Business Management or any closely related field
  • Proficiency with GDS platforms including Amadeus and Sabre
  • Goal driven and profit oriented
  • Strong organizational and communication skills
  • Strong negotiation Skills
  • Ability to build strong relationships and partnerships with local and international suppliers
  • Comfort working with multiple groups within the business

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2). Sales and Marketing Manager

Location: Lagos

About the job

  • As a Sales and Marketing Manager, you will be responsible for developing and executing sales and marketing strategies to drive revenue growth and enhance brand presence. This role requires a dynamic leader with a proven track record in both sales and marketing.

Responsibilities

  • Develop and implement effective sales strategies to achieve revenue targets.
  • Collaborate with the sales team to set clear objectives and goals.
  • Build and maintain strong relationships with key clients and partners.
  • Provide leadership and support to the sales team in client interactions.
  • Analyze sales performance data to identify trends, opportunities, and areas for improvement.
  • Implement adjustments to strategies based on performance insights.
  • Lead negotiations for major deals and partnerships.
  • Ensure successful closure of sales transactions.
  • Develop and execute comprehensive marketing strategies aligned with business goals.
  • Oversee the creation of marketing collateral, campaigns, and promotional activities.
  • Maintain and enhance the organization’s brand image and identity.
  • Ensure brand consistency across all marketing channels.
  • Oversee digital marketing efforts, including social media, content marketing, and online advertising.
  • Monitor and analyze the effectiveness of digital marketing campaigns.
  • Conduct market research to identify industry trends and customer needs.
  • Utilize market insights to inform marketing strategies and product development.

Qualifications

  • Bachelor’s degree in Business, Marketing, or a related field. Master’s degree is a plus.
  • 7 years’ professional experience, including 3 years’ supervisory experience

Skills:

  • Sound knowledge of general travel information and destinations
  • Strong Leadership Skills
  • Strategic Thinking and Analytical Skills
  • Sales & Marketing Acumen
  • Customer Focus
  • Strong Negotiation Skills
  • Adaptability
  • Budget Management
  • Brand Management:
  • Project Management
  • Continuous Learning
  • Conflict Resolution
  • Creativity
  • Regulatory Compliance

Deadline: Not Stated

How to Apply: Interested applicants should use the links below to apply online:

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