Company Info
Large organization
200 + Employees
Flutterwave was created on the belief that all Africans should be able to participate and succeed in the global economy. To achieve this goal, we have created a secure payment infrastructure that enables consumers and businesses (both African and international) to send and receive payments in a convenient borderless manner.
Flutterwave was created on the belief that all Africans should be able to participate and succeed in the global economy. To achieve this goal, we have created a secure payment infrastructure that enables consumers and businesses (both African and international) to send and receive payments in a convenient borderless manner.
1). Associate Product Manager, Offline Channels
Location: Lekki, Lagos
Employment Type: Full-Time
Department: Product
The Role
- Flutterwave is looking for an Associate Product Manager, Offline Channels to support the team.
- The Associate product manager, Offline channels will be responsible for the product planning and execution throughout the product life cycle of the Offline products, including gathering & prioritizing product requirements, working closely with the scrum master, engineering, design, product marketing, legal, compliance, risk, customer experience and settlement operations to ensure revenue and customer satisfaction goals are met.
Responsibilities
- Work closely with the lead PM to understand the product vision, roadmap and rationale for the key features and capabilities.
- Support the implementation for all POS & backend solutions, managing timelines, resources, and budgets.
- Support Implementation of backend solutions for offline transaction processing.
- Implementing custom Enterprise/B2B business solutions and integrations from an offline perspective.
- Supporting implementation of alternative payment solutions for offline businesses.
- Implementing foundational elements of the offline payment lifecycle (e.g. dispute management, onboarding etc).
- Work with internal stakeholders to translate business needs into product requirements
- Properly document these product requirements in a format easily understood and accessible by all stakeholders.
- Define and build features that increase the overall customer retention and conversion rates of existing products.
- Work with designers, developers, QA testers and subject matter experts to get requirements well scoped, designed, tested, and launched.
- Monitor and understand the key metrics governing your product features, with an eye toward continuously improving them through ongoing product innovation.
- Work with design & engineering to conduct experiments (A/B tests) to optimize the product in pursuit of an improved customer experience and business metrics.
- Be able to analyze data with or without the data team to identify new business opportunities as it relates to your product area.
- Establish product delivery timelines in close collaboration with the development team.
Requirements
- Minimum of 3+ years of work experience, with relevant product management or technology development experience.
- Bachelor’s Degree in Business, Finance, Product Management, or a related field.
- Understanding of the POS and offline payments technology – locally and globally.
- Experience in delivery of solutions to Enterprise customers.
- Demonstrated success defining or/and launching excellent consumer or business facing features.
- Proven ability to understand the business and engineering terminologies and engage both sides effectively.
- Ability to display a strong sense of ownership in a fast-paced environment.
- Desire to dive into and learn a specific domain.
- Excellent knowledge of the agile methodology.
- Excellent communication and project management skills.
- Experience working in payment terminal services is a plus.
- Ability to make decisions and adapt quickly to change.
Application Closing Date
Not Specified.
===
===
2). Senior Associate, FX Trading
Location: Lekki, Lagos
Job Type: Full-Time
The Role
- As a Senior Associate, FX Trading , your primary responsibility will be to serve our clients, drive revenue and support the growth of FX trading at Flutterwave.
Responsibilities
- Support the trading of frontier and emerging market currencies.
- Closely monitor and manage liquidity across currencies to support the business.
- Support the Structuring of treasury deals for large merchants globally.
- Support the establishment of pricing rules for new products as required.
- Support the development of a risk framework for FX risk.
- Produce market updates and analytical content.
- Establish strong working partnerships internally and externally with key stakeholders.
- Generate analytics on trading activities and report periodically.
- Maintain knowledge of financial markets and regulatory updates
- Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards.
- Continuous evaluation of current processes vis-à-vis best industry practices
Required Competency And Skillset To Be a Waver
- 4+ years post-graduate experience in banking/treasury/payments/fintech
- A minimum of a Bachelors Degree in a Business or Finance-related field
- Experience & understanding of international payments, banking systems, Crypto on/off ramp
- Good understanding of the EM and G10 FX trading operations and local regulations.
- Proficiency in Excel and relevant tools
- Experience or familiarity with all or some of Emerging Markets, FX, and remittances a plus.
- Excellent Financial analytical, strategic planning and execution skills
- High Level attention to details
- Ability to manage multiple priorities and meet set deadlines.
- Excellent interpersonal, presentation skills and communication skills.
- Work goal-oriented based on minimum supervision.
- High sense of responsibility, accountability, integrity, and ethical standards
You’ll Love this Job if you
- Have an intellectual curiosity about payments and technology
- Have high aptitude to quickly understand customer use cases and requirements
- Have the ability to drive cross-functional teams from ideation to solution
- Have the ability to manage proactive and reactive tasks effectively
- Are self-driven, self-starter, extremely passionate, goal-getter
- Are passionate about process improvements
- Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers
- Embrace the challenge of managing multiple activities simultaneously
- Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth
Application Closing Date
Not Specified.
===
===
3). Senior Engineer, Scrum
Location: Lekki, Lagos
Employment Type: Full-time
The Role
- Flutterwave is looking for an experienced scrum master to oversee and guide scrum teams.
- The scrum master’s responsibilities include ensuring that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments.
- A scrum master that has a firm grasp of agile practices and the ability to effectively manage and mentor development teams. An outstanding scrum master with excellent interpersonal, project management, and problem-solving skills.
Responsibilities
Responsibilities include but are not limited to:
- Use agile methodology values, principles, and practices to plan, manage, and deliver solutions.
- Train and mentor the squad teams to follow agile principles, and practices.
- Determining and managing tasks, issues, risks, and action items.
- Scheduling and facilitating scrum events, meetings, and decision-making processes.
- Coordinate sprints, retrospective meetings, and daily stand-ups
- Facilitate internal communication and effectively monitoring progress and performance and helping teams to make improvements.
- Planning and organizing demos and product/system testing.
- Ensuring the proper use of collaborative processes and removing impediments for the scrum team.
- Effectively tracking and communicating project progress, deliverables, and financials.
- Preparing and presenting status reports to stakeholders.
Requirements
Required competency and skillset to be a waiver:
- Bachelor’s Degree in Computer Science, Information Technology, or a relevant field preferred.
- Certified scrum master, SAFe preferred.
- 8+ years of experience as an Agile coach or scrum master.
- Expertise in agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions.
- Proficient in using JIRA to effectively manage Agile-based projects
- Excellent people and project management skills.
- Strong communication and presentation skills.
- Strong analytical and problem-solving skills
- Familiarity with software development
Application Closing Date
Not Specified.
===
===
4). Manager, Enhanced Due Diligence & Investigations
Location: Lekki, Lagos
Job Type: Full-Time
Responsibilities
- Execute Flutterwave’s Know Your Customer related policies and procedures, including the implementation of enhanced due diligence reviews for both business and consumer customers. Ensure compliance with all policies and procedures relating to customer due diligence as well as regulatory requirements.
- Review customer profiles completed by EDD associates to ensure completeness and accuracy of the due diligence within the customer profile. Return the application/customer profile to the EDD associate if additional research or analysis is required. Ensure customer risk ratings are updated in accordance with procedures.
- Draft recommended action to the EDD Senior Manager if the customer exceeds the company’s risk appetite. Ensure recommendations clearly articulate the rationale and risk to the organization such that the business can make an informed decision
- Lead, mentor, and manage a team of EDD associates. Ensure completeness, accuracy, and timeliness of associates’ work product. Evaluate performance based on Key Performance Indicators. Lead team meetings and foster team development.
- Escalate any potentially suspicious activity identified to the AML Monitoring and Reporting Manager. Recommend strategies, systems, vendors, and research techniques to enhance the effectiveness and efficiency of the EDD process or enhancing the customer experience.
- Demonstrate expertise and proficiency in the execution of procedures, conduct quality control on associates’ work product, and provide clear and direct feedback to team members to improve quality.
- Understand red flags and Flutterwave policy and procedures to understand if a customer poses undue risk to the company, such as engaging in an unsupported line of business.
- Recommend strategies, systems, vendors, and research techniques to enhance the effectiveness and efficiency of the EDD process or enhance the customer experience
- Oversee quality control for new hires and quality assurance reviews for experienced hires to continually monitor for quality output of the team, including proper collection and evaluation of customer documentation to assess potential risks.
- Assist in the hiring and training of qualified EDD associates, including overseeing quality control reviews on new hire work.
- Stay updated on the latest regulatory developments and changes in AML/CTF, particularly with respect to customer due diligence requirements.
- Track and report on team performance as well as trending within enhanced due diligence investigations to the EDD Senior Manager. Assist the EDD Senior Manager with other reporting as required.
- Identify trends that may require additional training across the organization and/or enhancements to the customer due diligence process.
Required Qualifications to be a Waver
- Bachelor’s Degree in Financial Management or Investment Management, Business Management, Commerce, Commerce in Business Innovation and Entrepreneurship, or a related field. Advanced degree preferred.
- Minimum of six (6) years of experience in in a similar role, preferably in the payment industry. Specific experience with Know Your Customer programs or conducting EDD a must.
- Strong understanding of the legal, corporate governance, and regulatory environment related to KYC/Customer Due Diligence requirements and jurisdiction specific regulations.
- Ability to detect and mitigate red flags for potential financial crime, including money laundering, terrorism financing activities, proliferation financing, and fraud as it appears in customer profiles and associated transactional activity.
- Experience with customer due diligence tools used for identity verification and external research
- Strong problem-solving skills and the ability to make sound decisions.
- Ability to work effectively and drive results in a fast-paced environment with exceptional attention to detail.
- Proficiency in Microsoft Excel.
- Strong leadership and time management skills, including ability to provide direct feedback, setting clear performance expectations.
- Ability to manage and prioritize several tasks simultaneously and autonomously.
- Effective oral and written communication skills, including ability to develop clear and direct recommendations.
- Proficiency in English required.
- Professional certifications such as Certified Anti-Money Laundering Specialist (CAMS) are a bonus.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: