Vacancies at Flutterwave

The Role: 

• Flutterwave is seeking an experienced and dynamic seeking a highly skilled and experienced Senior Manager, Seller Risk to join our dynamic team. The ideal candidate will be responsible for developing and implementing risk management strategies to mitigate seller-related risks and safeguard the integrity of our platform. The Senior Manager, Seller Risk will play a critical role in assessing, monitoring, and managing risk exposure associated with sellers on our platform, ensuring compliance with regulatory requirements and industry best practices.

Responsibilities include but are not limited to:

• Develop and implement comprehensive seller risk management policies, procedures, and controls to identify, assess, and mitigate risks associated with seller activities.
• Conduct ongoing risk assessments to evaluate the effectiveness of existing risk management strategies and identify emerging risks and trends.
• Design and implement risk-based due diligence processes for onboarding new sellers, including KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures.
• Collaborate with cross-functional teams, including Legal, Compliance, Operations, and Product, to ensure alignment of risk management initiatives with business objectives.
• Monitor seller performance and behavior patterns to detect potentially fraudulent activities or compliance breaches, and take appropriate action to mitigate risks.
• Develop and maintain key risk indicators (KRIs) and performance metrics to track and report on seller risk exposure and compliance status.
• Provide leadership and guidance to a team of risk analysts, fostering a culture of risk awareness, accountability, and continuous improvement.
• Stay informed about industry trends, regulatory developments, and emerging risks in the fintech and e-commerce sectors, and assess their potential impact on seller risk management strategies.
• Represent the company in meetings with regulators, industry associations, and other external stakeholders on matters related to seller risk management and compliance.

Required competency and skillset to be a Waver:

• Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field; advanced degree preferred.
• Proven 8+ years of experience in risk management, with at least 5 years of experience in a leadership role overseeing seller risk within a fintech or e-commerce company.
• Strong understanding of financial services regulations, including KYC, AML, and consumer protection laws, as they relate to seller risk management.
• Proven track record of developing and implementing effective risk management strategies and controls to mitigate operational, financial, and regulatory risks.
• Excellent analytical skills, with the ability to analyze complex data sets and identify patterns, trends, and anomalies indicative of potential risks.
• Strong leadership and communication skills, with the ability to influence and collaborate with cross-functional teams at all levels of the organization.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities and deadlines.
• Professional certifications such as FRM (Financial Risk Manager), CRM (Certified Risk Manager), or CAMS (Certified Anti-Money Laundering Specialist) preferred.
• Experience with risk management tools and technologies, including risk assessment software, data analytics platforms, and visualization tools.

The Role: 

As the Manager, Routing and Switching Operations, you will be responsible for collecting and analysing transaction data using different performance metrics to establish transaction routing and switching system performance patterns and trends, and providing actionable insights to aid partners’ engagement and make business decisions for better transaction success rate and cost reduction.

Responsibilities include but are not limited to:

• Monitor transactions and proactively resolve issues with relevant stakeholders.
• Support on merchant issues.
• Analyse merchants transactions and identify patterns and trends for engagement/ merchant education/awareness.
• Generate competitor and industry success rate analysis reports when required.
• Evaluate and analyze transaction processing system performance report to review performance of different transaction routing (using different metrics), provide and implement recommendations for improvement.
• Participate in transaction routing partners’ performance review meetings to review partner’s performance based on analyzed data, identify areas for improvement and ensure implementation of agreed solutions.
• Prepare Monthly Business Review report and review with supervisor.
• Collaborate with the business development/sales team to improve merchant transaction success rate.
• Maintain and manage relationships with strategic partners for immediate issue resolution.
• Collaboratively work with internal teams to resolve identified issues/trends/patterns for optimising transaction success rate.
• Engaging the data team to define new data collection or set based on need.
• Ensure all processes are properly documented for reference and be fully involved in transaction success rate improvement initiatives.
• Engage in team’s knowledge sharing.
• Prepare and share weekly/monthly business performance review reports 24 hours before the deadline.
• Ensure 100% of issues or initiatives raised with other teams are closed within agreed timeline.
• Meet the target set on transaction, merchants or MCC success rate in each region/country.
• Guide, advise, mentor and coach junior staff and peers to develop and broaden their scope of skills, including providing on the job learning opportunities

Desired skills, competencies and expertise:

• Bachelor’s degree in Business, Finance, or a related field
• Minimum of 7 (seven) years’ proven experience in similar role
• 3+ years in a people management role
• Strong data analytical skills: Ability to analyse data and provide insights on issues and/or solutions that help decision making
• Strong attention to details
• Excellent communication (verbal and written)
• Strong analytical skills to forecast and identify trends and challenges
• Strong problem-solving skills
• Good knowledge of the e-payment industry especially transaction switching and routing, Card Scheme rules/operations
• Good interpersonal skills
• Work well with people of different backgrounds, identities, values and cultures
• Actively Listen to understand and respond with empathy
• Give and take constructive feedback to and from colleagues at any level
• Honesty and Integrity as a watchword
• Working collaboratively
• A knack for continuous growth, learning and knowledge sharing.

The Role: 

As a Senior Associate, Routing and Switching Operations, you will be responsible for collecting and analysing transaction data using different performance metrics to establish transaction routing and switching system performance patterns and trends, and providing actionable insights to aid partners’ engagement and make business decisions for better transaction success rate and cost reduction.

Responsibilities include but are not limited to:

• Collaborate on the monitoring of  transactions and proactively resolve issues with relevant stakeholders.
• Support on merchant issues.
• Analyse merchants transactions and identify patterns and trends for engagement/ merchant education/awareness.
• Evaluate and analyze transaction processing system performance report to review performance of different transaction routing (using different metrics), provide and implement recommendations for improvement.
• Participate in transaction routing partners’ performance review meetings to review partner’s performance based on analyzed data, identify areas for improvement.
• Help prepare weekly processing system performance reports to show different system performance measurement metrics.
• Prepare Monthly Business Review report and review with supervisor.
• Collaborate with the business development/sales team to improve merchant transaction success rate.
• Support with maintaining and helping manage relationships with strategic partners for immediate issue resolution.
• Collaboratively work with internal teams to resolve identified issues/trends/patterns for optimising transaction success rate.
• Engaging the data team to define new data collection or set based on need.
• Ensure all processes are properly documented for reference and be fully involved in transaction success rate improvement initiatives.
• Engage in team’s knowledge sharing.
• Prepare and share weekly/monthly business performance review reports 24 hours before the deadline.
• Meet the target set on transaction, merchants or MCC success rate in each region/country.

Desired skills, competencies and expertise:

• Bachelor’s degree in Business, Finance, or a related field
• Minimum of 3+ years’ proven experience in similar role
• Strong data analytical skills: Ability to analyse data and provide insights on issues and/or solutions that help decision making
• Strong attention to details
• Excellent communication (verbal and written)
• Strong analytical skills to forecast and identify trends and challenges
• Strong problem-solving skills
• Good knowledge of the e-payment industry especially transaction switching and routing, Card Scheme rules/operations
• Good interpersonal skills
• Work well with people of different backgrounds, identities, values and cultures
• Actively Listen to understand and respond with empathy
• Give and take constructive feedback to and from colleagues at any level
• Honesty and Integrity as a watchword
• Working collaboratively
• A knack for continuous growth, learning and knowledge sharing.

Deadline: Not Stated

How to Apply: Interested applicants should use the links below to apply:

• Senior Manager, Seller Risk
• Manager, Routing and Switching Operations
• Senior Associate, Routing and Switching Operations