Company Info
Large organization
200 + Employees
Flutterwave
Flutterwave is on a mission to usher in a fresh era of prosperity throughout Africa. Our objective is to facilitate widespread digital payments on a continent that has often been excluded from the digital economy, thereby establishing the necessary foundation for Africa’s advancement in the 21st Century. Established in 2016 by a dynamic collective of former bankers, entrepreneurs, and engineers, Flutterwave is actively shaping the future of economic growth across the region.
1). Integration Engineer – Payments
Location: Lekki, Lagos
Summary:
- Our Integration Engineering team is responsible for providing technical leadership and guidance to our Merchants while building integrations into Flutterwave.
Key Responsibilities:
- You will work closely with merchant technical and product teams as their primary point of contact during integration.
- Understand user, business and product requirements and how Flutterwave APIs, SDK and other product offerings can meet them.
- Work closely with Flutterwave’s merchant, and engineering team to understand what’s technically possible with Flutterwave APIs.
- Work very closely with Account Management and the Sales team to get merchants live and transacting with Flutterwave in the shortest time possible
- Ability to dive into the details and help merchants with technical issues
Requirements & Qualification:
- 5+ years of experience, with a strong technical and payments background.
- 2+ years of support/development experience with fluency in at least 2 programming languages.
- An empathetic, collaborative, communicative, and consultative work style.
- Effective time management skills to work with multiple external merchant concurrently.
- Strong verbal and written and technical communication abilities.
- Intellectual curiosity, and critical thinking skills.
- Ability to think on your feet and dive into helping our merchants with their technical issues.
- Be comfortable talking about technical concepts and explaining how they work, both from a product and technical standpoint.
- Able to dive into the details to thrive in a cross-functional, collaborative environment.
- Ability to translate requirements into detailed design and solution documents.
- Ability to quickly assess and troubleshoot most integration issues.
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2). Senior Associate, Retail Operations
Location: Lekki, Lagos
Responsibilities include but are not limited to:
- Reconciliations: The reconciliation will cover settlement, refund, as well as payout (Wallet)
- Dispute Management: Processing of chargeback and refund requests within the SLA whilst focus on process improvement on any operational gaps noticed
- Complaint Resolution: Will be responsible for resolving customer’s complaints through dedicated channels
- Treasury: Will be responsible for monitoring and ensuring sufficient wallet liquidity on all wallets
- Transaction Review: Reviewing of transactions on status other than successful, approval of retried transfers
- Leadership: Will provide leadership to the team member(s) on issues and ensuring all escalations are resolved
- Stakeholders Engagement: Will be point of contact for both internal and external stakeholders on issues related to Send
- Documentation: The candidate will contribute in documentation of processes and Business Required Documents (BRDs)
Required competency and skillset to be a waver
- Bachelors degree in a relevant field
- Minimum of 4 years in Fintech Operations
- Proficient knowledge of Microsoft suite and experience in account/wallet reconciliation
- Knowledge of dispute management and relevant operational procedures and regulations
- Understanding of the payment space, regulations, payment methods and relevant experience in Fintech operations
- Open-mindedness with improved probing skills
- Experienced in process improvement, complaint resolution and stakeholder’s engagement
- Remittance experience is a nice to have
- Experience in working in a cross-functional team
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3). Manager, Sponsorships and Events
Location: Lekki, Lagos
About the Manager, Sponsorships and Events Role
- This role will have full responsibilities for planning and organizing events and sponsorship for the company, the customers and for the various products. He/she will be responsible for all operational, implementation and post event and sponsorship activities.
Responsibilities include but are not limited to:
- Work closely with internal stakeholders to define event and sponsorship goals, objectives and specific implementation plans that promote the brand and Flutterwave’s objectives
- Create and plan event(s) to foster networking opportunities. Determine strategic opportunities for success that may include sponsorships, speaking engagements, roundtable discussions, breakout, and innovative session, and more
- Maintain a calendar of events and sponsorship, implement a system that enables and anticipates mid- and long-term planning and effective event and sponsorship management for all products and company activities
- Create innovative event concepts and unique designs following, adapting, and enhancing current and future industry trends. Manage exhibitor contracts and relationships with business and event associations
- Create targeted activities and events with the intent of maximising on revenue as well as overseeing the various activities and events at Flutterwave
- Prepare and handle events and sponsorship budgets and invoicing for the entire events calendar. As well as delivering on the overall event and sponsorship strategies
- Collaborate and coordinate with various departments in overseeing the planning, logistics and production of all events
- Manage branding and communication of all events as well as being present during key activities and events at Flutterwave
- Promote and source opportunities to increase awareness, promote, develop and maintain good external relations to strengthen Flutterwave’s image
- Develop initiatives to recruit new sponsors
- Draft sponsorship packages for a variety of events, initiatives, and programs
- Maintain a suitable database of all sponsorship activity such as progress timelines and contract values
- Ensure that Flutterwave fulfils all its sponsorship agreements obligations by obtaining all required information from sponsors such as contact information, corporate logos, banners, and any other materials specified in the contract
- Develop and execute CSR programs as well as conducting periodic program reviews to assess outcomes and effectiveness
Competency and Skill Requirements
- 5+ years of experience working in event strategy, planning, and/or operations, ideally in the tech industry
- Extensive experience owning / running large-scale strategic events.
- Knowledge of event scheduling, production, administration, and event sponsorship is required.
- A keen eye for detail
- Creativity
- Analytical mind and strong quantitative skills
- Excellent organizational planning and project management skills.
- Excellent written and communication skills.
Deadline: Not Stated
How to Apply: Interested and qualified candidates should use the links below to apply: