Company Info
Large organization
200 + Employees
Flutterwave
Flutterwave was established with a core belief in enabling every individual in Africa to actively engage and prosper within the global economy. In pursuit of this vision, we have constructed a reliable payment infrastructure that empowers both consumers and businesses, both locally and internationally, to seamlessly initiate and receive transactions across borders in a convenient manner.
1). Treasury & Liquidity Operations Associate, Nigeria
Location: Lekki, Lagos (Hybrid)
Department: Regional Operations
Employment Type: Full-Time
Job Description
- We’re looking for a stellar candidate to join our team and help us further build out our integrated liquidity management and foreign exchange (FX) systems along with risk management processes, and work alongside our business partners and internal teams.
- We’re working on making our regional financial system programmable. The Treasury & Liquidity Management team plays a critical role in enabling the realisation of this opportunity and simultaneously ensuring we optimally manage the liquidity flows for regional payment processing – ensuring money is in the right place, at the right time and in the right currency.
Responsibilities
- Build predictive capabilities for merchant balance and trend analysis, cash flows and develop stress testing models for ensuring on-time float for merchant operations
- Quantifying liquidity risk and conduct analyses to inform our financial resource needs and business decisions
- Manage funds movements across various operating bank accounts
- Maintain and enhance dashboards/visualisations to communicate liquidity and FX metrics both for day-to-day management and for periodic reviews/longer-term trends
- Draft and review Treasury procedures and conduct trainings to the Operation Team
- Participate in internal Treasury related projects and system enhancements including treasury assurance, investments, FX rates sourcing and maintenance, cost assurance and reporting
- Support Flutterwave’s global corporate FX program components, including exposure monitoring metrics and limits, controls & market risk models
- Work cross-functionally with the broader global operations team to ensure an accurate and timely capture of FX risk and metrics
- Prepare and present reports on financial performance, liquidity, and risk, providing insights and recommendations to senior management.
- Perform payment related tasks such as handling customer inquiries, request for information
- Work closely with Engineering and Product teams to unlock new product capabilities and implement strategies for reducing costs and increasing capital efficiency
- Any other duties assigned
Requirements
- Bachelor’s Degree with 3 years of experience in Treasury/Liquidity Operations
- Client engagement experience
- Ability to work as part of a team and manage projects
- Strong analytical, presentation, report writing skills and attention to details
You’ll love this job if you:
- Have an intellectual curiosity about payments and technology
- Have high aptitude to quickly understand customer use cases and requirements
- Have the ability to drive cross-functional teams from ideation to solution
- Have the ability to manage proactive and reactive tasks effectively
- Are self-driven, self-starter, extremely passionate, goal-getter
- Are passionate about process improvements
- Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers
- Embrace the challenge of managing multiple activities simultaneously
- Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth.
Application Closing Date
Not Specified.
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2). Chargebacks & Disputes Associate, Nigeria
Location: Lekki, Lagos (Hybrid)
Department: Regional Operations
Employment Type: Full-Time
Job Description
- We’re looking for a Disputes Associate (Chargeback & Refund) to join our Regional Operations team. The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.
- The right candidate for this role should have a solid understanding of card network rules, dispute & fraud monitoring programs, fines assessment, and dispute remediation strategies and best practices.
Responsibilities
- Processing and disputing chargebacks and refund inquiries to recover funds – including investigations of chargebacks and communications with external partners
- Analysing information, thinking through difficult problems, and making critical decisions based on limited information
- Tracking and providing statistics on chargebacks and refunds for the Finance Team
- Tracking and maintaining fraud incident reports and other related analyses
- Making certain that all chargeback activities are handled in accordance with regulatory requirements
- Reporting on Fraudulent vs Service related chargebacks, refunds, actions taken, and results obtained
- Communicating with our Payment Processors/Partners on our external partner’s queries
- Compiling the figures from various databases to build the team’s monthly chargeback report.
- Validating chargeback reports by utilising internal and external systems
- Providing relevant internal teams/stakeholders with transactions that have come back as chargeback or refund
- Participate in monthly, quarterly, and annual business reviews for the Compliance team.
- Any other duties assigned
Requirements
- Bachelor’s Degree with 3 years experience in dispute/chargeback mitigation within the payments, fintech, or financial service spaces.
- High attention to detail, well organised and excellent analytical skills.
- Strong excel skills, ability to handle large amounts of data and to compile detailed reports.
- Ability to adapt to change quickly and multi-task.
- Client engagement experience
- Ability to work as part of a team and manage projects
You’ll love this job if you:
- Have an intellectual curiosity about payments and technology
- Have high aptitude to quickly understand customer use cases and requirements
- Have the ability to drive cross-functional teams from ideation to solution
- Have the ability to manage proactive and reactive tasks effectively
- Are self-driven, self-starter, extremely passionate, goal-getter
- Are passionate about process improvements
- Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers
- Embrace the challenge of managing multiple activities simultaneously
- Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth.
Application Closing Date
Not Specified.
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3). Chargebacks & Disputes Analyst, Nigeria
Location: Lekki, Lagos (Hybrid)
Department: Regional Operations
Employment Type: Full-Time
Job Description
- We’re looking for a Disputes Analyst (Chargeback & Refund) to join our Regional Operations team.
- The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.
- The right candidate for this role should have a solid understanding of card network rules, dispute & fraud monitoring programs, fines assessment, and dispute remediation strategies, and best practices.
Responsibilities
- Processing and disputing chargebacks and refund inquiries to recover funds – including investigations of chargebacks and communications with external partners
- Analysing information, thinking through difficult problems, and making critical decisions based on limited information
- Tracking and providing statistics on chargebacks and refunds for the Finance Team
- Tracking and maintaining fraud incident reports and other related analyses
- Making certain that all chargeback activities are handled in accordance with regulatory requirements
- Reporting on Fraudulent vs Service related chargebacks, refunds, actions taken, and results obtained
- Communicating with our Payment Processors/Partners on our external partner’s queries
- Compiling the figures from various databases to build the team’s monthly chargeback report.
- Validating chargeback reports by utilising internal and external systems
- Providing relevant internal teams/stakeholders with transactions that have come back as chargeback or refund
- Participate in monthly, quarterly, and annual business reviews for the Compliance team.
- Any other duties assigned
Requirements
- Bachelor’s Degree in a Finance or Business-related course with at least 1 year of experience in dispute/chargeback mitigation within the payments, fintech, or financial service spaces.
- High attention to detail, well organised and excellent analytical skills.
- Strong Excel skills, ability to handle large amounts of data and to compile detailed reports.
- Ability to adapt to change quickly and multi-task.
- Client engagement experience
- Ability to work as part of a team and manage projects
You’ll love this job if you:
- Have an intellectual curiosity about payments and technology
- Have high aptitude to quickly understand customer use cases and requirements
- Have the ability to drive cross-functional teams from ideation to solution
- Have the ability to manage proactive and reactive tasks effectively
- Are self-driven, self-starter, extremely passionate, goal-getter
- Are passionate about process improvements
- Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers
- Embrace the challenge of managing multiple activities simultaneously
- Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth
Application Closing Date
Not Specified.
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4). Integration Engineer – Professional Services
Location: Lekki, Lagos
Employment type: Full-time
Department: Engineering – EPL
Description
- Our Integration Engineering team is responsible for providing technical leadership and guidance to our Merchants while building integrations into Flutterwave.
Key Responsibilities
- You will work closely with merchant technical and product teams as their primary point of contact during integration.
- Understand user, business and product requirements and how Flutterwave APIs, SDK and other product offerings can meet them.
- Work closely with Flutterwave’s merchant, and engineering team to understand what’s technically possible with Flutterwave APIs.
- Work very closely with Account Management and the Sales team to get merchants live and transacting with Flutterwave in the shortest time possible
- Ability to dive into the details and help merchants with technical issues
Requirements & Qualification
- 5+ years of experience, with a strong technical and payments background.
- 2+ years of support/development experience with fluency in at least 2 programming languages.
- An empathetic, collaborative, communicative, and consultative work style.
- Effective time management skills to work with multiple external merchant concurrently.
- Strong verbal and written and technical communication abilities.
- Intellectual curiosity, and critical thinking skills.
- Ability to think on your feet and dive into helping our merchants with their technical issues.
- Be comfortable talking about technical concepts and explaining how they work, both from a product and technical standpoint.
- Able to dive into the details to thrive in a cross-functional, collaborative environment.
- Ability to translate requirements into detailed design and solution documents.
- Ability to quickly assess and troubleshoot most integration issues.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: