Vacancies at HRBP Limited

Job Overview

• This person will be responsible for ensuring consistent, profitable growth in sales revenues through positive planning, deployment, and management of the POS terminals and State Coordinators in order to achieve its target market share and set goals.
• The successful candidate will provide leadership and management and will be responsible for retaining current Agents/Aggregators/Merchantsas well as developing and attracting new ones. This person will be responsible for learning and keeping abreast of new technologies, recommending/sharing changes and trends seen in the field and meeting sales goals in targeted markets.
• This function will enable the company to be recognized as a leading global Agency Banking in the Fintechspace; known for making work smarter and lives better.

Responsibilities

• Developing and executing our growth strategy, encompassing both agent/aggregator/merchant and customer acquisition and retention. Also, setting key performance targets, forecasting, and reporting on results.
• Develop a growth marketing strategy and inform our customer-facing experience across acquisition and retention.
• Develop a go-to-market plan for business launch, including budget, forecast, efficiency targets, and channel and partner selection.
• Collaborate with functional units to forecast and plan company revenue growth.
• Build dashboards for measuring and sharing results on business critical KPIs related to growth
• Responsible for obtaining profitable results through the sales team by developing the team through motivation, counselling, skills development and product/solution’s knowledge development.
• Researches customers’ needs and resolves problems
• Visits customers and potential customers to develop relationships, follow up on leads, set grower trials, close sales opportunities and provide technical information
• Meets established sales budget (revenue, profit, expense) goals
• Achieve key metrics (customer visits per weeks, prospect visits per week, trials conducted).
• Gives technical support in person, by email and phone
• Inputs customer activities, competitive intelligence and industry information daily.

Skills / Knowledge / Experience

• Bachelor’s Degree and experience in Sales and Marketing 6+ years of experience performance-based growth marketing, preferably in Fintech / Banking. MSc added advantage
• Exceptional problem solver, able to transition between detailed data and high-level insight
• Understand both digital & traditional user acquisition with experience in app marketing
• Innately curious and analytical thinker, with experience building high quality presentations
• Execute efficiently, have impeccable communication skills and are passionate about achieving excellence
• Both a strong strategic thinker, with the ability to translate quantitative and qualitative data / insights into strong marketing strategies, and a highly organized doer, with a data-driven mentality and a bias towards action.
• Top-notch analytical skills with a proven ability to work through data to find opportunities and actionable insights that are not readily apparent and clearly communicate them to a diverse set of stakeholders in a way they will understand.
• Experience building, leading, and managing a team of direct reports.
• Must have firsthand knowledge of agents -aggregator channel of distribution.

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Job Description

• Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
• Have detail knowledge of the company’s product and services and using that knowledge to Engage customers and generate sales leads.
• Identify and assess customer’s need to achieve satisfaction.
• Keep track and record of customer interactions, process customer accounts and ensure to file documents.
• Ensure to follow communication procedures, guidelines and policies.
• Build sustainable relationships with customers/clients through open andinteractive communication.
• Communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Consistently carry out customer satisfaction survey and compile feedback to influence development.
• Develop script for answering calls and making calls.
• Use telephones to reach out to customers and verify account information and also determine opportunities for new sales
• Resolve all inbound and outbound support requests per established guidelines.

Requirements

• Candidates should possess a Bachelor’s Degree with 3 – 5 years work experience.
• Must have similar experience in Banking/Fintech company.
• Ability to communicate fleuntly.
• Team Player.
• Ideal candidate must be fluent in one of the 3 major Nigerian languages (Hausa, Igbo, Yoruba). Fintech/ Banking experience in similar role.

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Job Description

• The repair technician will be responsible for fixing and maintaining the company’s Point of Sale POS devices and troubleshooting issues as they arise.
• The technician will be based in Lagos but will have the flexibility to work from home as needed.

Qualifications

• 2+ years of experience in repairing and maintaining electrical, electronic, or mechanical devices, preferably POS devices.
• Ability to diagnose and troubleshoot technical issues and repair or replace components as necessary.
• Familiarity with tools, such as multi-meters, soldering irons, and oscilloscopes.
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical individuals.
• Good time management and organizational skills, with the ability to prioritize tasks effectively and work independently.
• Flexibility to work outside of regular business hours as needed.