Company Info
Large organization
200 + Employees
IBIC Holdings Limited
IBIC Holdings Limited is an investment business specialising in real estate development and brokerage, as well as cryptocurrency investing and exchange. We are also interested in farming (poultry, piggery, plantation, snail, and fish farming), logistics and haulage, and cleaning and fumigation services. Our domain expertise, track record, great management, innovation, and strong company values all contribute to our competitive advantage. The ultimate objective of all of our business solutions is to provide exceptional value to our target markets.
1). Waiter
Location: Lagos
Job Type: Full Time
Job Description
- The Waiter is to deliver exceptional customer service, ensuring a memorable dining experience, and contributing to the success of the establishment.
- Servers are responsible for taking orders, serving food and beverages, and maintaining a positive atmosphere for guests.
Key Responsibilities
- Customer Service – Greet and welcome guests, providing a warm and friendly atmosphere. Take food and drink orders accurately, catering to guest preferences and dietary restrictions. Offer menu recommendations and answer customer inquiries.
- Order Fulfillment – Place orders with the kitchen and bar, ensuring prompt and accurate service. Deliver food and beverages to tables, following established service procedures.
- Table Maintenance – Set up tables, maintain cleanliness, and ensure they are properly arranged. Clear tables and reset them for the next guests.
- Payment Handling – Present checks to guests, process payments accurately, and return change or receipts. Handle cash, credit card transactions, and provide excellent attention to detail in billing.
- Communication and Coordination – Coordinate with kitchen and bar staff for order delivery and timing. Communicate customer requests or concerns to the management.
- Upselling and Promotion – Promote daily specials, drinks, and menu items to increase sales. Encourage dessert or additional item sales.
- Customer Relations – Build rapport with customers, making them feel valued and appreciated. Address customer feedback, concerns, and complaints professionally.
- Cleanliness and Hygiene – Maintain a clean and organized work area. Adhere to food safety and hygiene standards.
Key Performance Indicators (KPIs):
- Guest Satisfaction: Measure customer satisfaction through feedback, reviews, and ratings.
- Table Turnover: Efficiently manage table turnover without compromising service quality.
- Order Accuracy: Ensure accurate order taking and delivery.
- Upselling Success: Track the success of upselling and promoting specials.
- Timeliness: Measure service speed through ticket times and customer feedback.
- Payment Accuracy: Monitor the accuracy of bills and payments.
Requirements
- Previous experience as a server in a lounge/restaurant setting is preferred. (2 years)
- Knowledge of food and beverage items and preparation methods.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and manage multiple tables.
- Attention to detail and order accuracy.
- Basic math skills for bill calculation and payment handling.
- Professional appearance and positive attitude.
- Knowledge of food safety and hygiene practices.
- Team player and willingness to collaborate with kitchen and bar staff.
Salary Range
N50,000 – N100,000 / month.
Application Closing Date
Not Specified.
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2). Bartender
Location: Lagos
Job Type: Full Time
Job Description
- The Storekeeper is responsible for the efficient and organized management of inventory, stock, and supplies in a retail store or warehouse.
Key Responsibilities
- Inventory Management: Maintain and update inventory records, including stock levels, ordering, and restocking.
- Organization: Keep the store or warehouse well-organized, ensuring easy access to products and efficient storage.
- Quality Control: Inspect incoming shipments and outgoing orders for accuracy and quality.
- Documentation: Keep accurate records of all inventory-related transactions.
Key Performance Indicators (KPIs):
- Inventory Accuracy: Maintain a high level of accuracy in inventory records, minimizing discrepancies.
- Inventory Turnover: Monitor and optimize the rate at which inventory is sold or used.
- Order Accuracy: Ensure orders are fulfilled accurately and promptly.
Requirements
- High School Diploma or equivalent.
- Previous experience in inventory management or as a storekeeper. (2 years)
- Strong organizational and record-keeping skills.
- Attention to detail and accuracy.
- Ability to use inventory management software or systems.
- Physical stamina for lifting and moving heavy objects.
Application Closing Date
Not Specified.
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3). Storekeeper
Location: Lagos
Job Type: Full Time
Job Description
- The Storekeeper is responsible for the efficient and organized management of inventory, stock, and supplies in a retail store or warehouse.
Key Responsibilities
- Inventory Management: Maintain and update inventory records, including stock levels, ordering, and restocking.
- Organization: Keep the store or warehouse well-organized, ensuring easy access to products and efficient storage.
- Quality Control: Inspect incoming shipments and outgoing orders for accuracy and quality.
- Documentation: Keep accurate records of all inventory-related transactions.
Key Performance Indicators (KPIs):
- Inventory Accuracy: Maintain a high level of accuracy in inventory records, minimizing discrepancies.
- Inventory Turnover: Monitor and optimize the rate at which inventory is sold or used.
- Order Accuracy: Ensure orders are fulfilled accurately and promptly.
Requirements
- High School Diploma or equivalent.
- Previous experience in inventory management or as a storekeeper. (2 years)
- Strong organizational and record-keeping skills.
- Attention to detail and accuracy.
- Ability to use inventory management software or systems.
- Physical stamina for lifting and moving heavy objects.
Salary Range
N50,000 – N100,000 / month.
Application Closing Date
Not Specified.
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4). Restaurant Hostess
Location: Lagos
Job Type: Full Time
Job Summary
- The Hostess is responsible for ensuring a positive and welcoming guest experience by managing the front-of-house operations.
- This role involves greeting and seating guests, managing reservations, and coordinating with the waitstaff to maintain smooth restaurant flow.
Key Responsibilities
- Guest Reception: Warmly welcome guests as they arrive, engage in courteous interactions, and create a positive first impression.
- Reservations Management: Handle reservation requests, confirm bookings, and maintain an organized reservation system.
- Seating Guests: Lead guests to their assigned tables, ensuring they are comfortable and informed about daily specials or promotions.
- Communication: Liaise with the waitstaff to coordinate table assignments and ensure a seamless dining experience for guests.
- Waitlist Management: Manage guest waiting lists, provide estimated wait times, and keep guests informed of their status.
- Customer Assistance: Respond to guest inquiries, provide menus, and assist with special requests or accommodations.
- Maintain Waiting Area: Ensure that the waiting area is clean and well-organized.
- Special Occasions: Coordinate special occasions, such as birthdays or anniversaries, with the restaurant team.
Key Performance Indicators (KPIs):
- Guest Satisfaction: Measure customer satisfaction through feedback, reviews, and comment cards.
- Table Turnover: Optimize table turnover rates while ensuring guests have a leisurely dining experience.
- Reservation Accuracy: Maintain an accurate reservation system and minimize booking errors.
- Waiting Time: Keep wait times within reasonable limits for guests.
Requirements
- High School Diploma or equivalent. Hospitality or customer service training is a plus.
- Proven experience in a customer-facing role, preferably in a restaurant or hospitality setting.
- Exceptional interpersonal and communication skills.
- Polite and professional demeanor, even under high-pressure situations.
- Organizational abilities and the capacity to multitask efficiently.
- Familiarity with reservation management systems and restaurant operations.
- Knowledge of the menu, daily specials, and restaurant promotions.
- Flexibility to work during evenings, weekends, and holidays.
Salary Range
- N100,000 – N150,000 / month.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should send their CV and Application Letter to: [email protected] using the Job Title as the subject of the email.