Company Info
Large organization
ipNX Limited is one of Nigeria's fastest-growing information and communications technology firms, providing innovative, world-class services to corporations, small businesses, and citizens. Our capacity to recognise, meet, and surpass today's market demands is a result of over a decade of expertise, as well as our devotion, drive, and enthusiasm, which is realised via highly competent and well-seasoned people.
101 to 150 Employees
ipNX Limited is one of Nigeria’s fastest-growing information and communications technology firms, providing innovative, world-class services to corporations, small businesses, and citizens. Our capacity to recognise, meet, and surpass today’s market demands is a result of over a decade of expertise, as well as our devotion, drive, and enthusiasm, which is realised via highly competent and well-seasoned people.
1). Service Fulfillment & Support Engineer
Location: Ibadan, Oyo
Employment Type: Permanent
Business Division: Technical Operations – Value Delivery
Department: Service Fulfillment & Support
Reporting to: Team Lead, Service Fulfillment & Support
Work Schedule: 8:00 AM – 5:00 PM
Purpose of the Job
- Improve SLAs with customers by reducing MTTR, and enhancing overall service delivery.
Key Deliverables:
- Restore service failures within specified timeframes for Corporate and Retail Customers.
- Implement and integrate new projects promptly.
- Communicate incident management updates into the OTRS Application.
- Conduct preventive maintenance on network nodes/segments.
- Engage in presale engineering activities, including bid document preparation.
- Manage and submit weekly support status reports.
- Provide backend support for integrating new customers into the network.
- Ensure timely delivery and completion of assigned projects.
- Draft project implementation plans for new projects.
- Manage pre-installation procedures and actual installation, integration, and maintenance of microwave radio links.
- Maintain inventory to prevent stock-outs of tools and materials.
Demonstrate (Key Competencies):
- Technical Site Survey on fiber & microwave radio platforms.
- Implementation and integration of new projects.
- FTTH implementation and troubleshooting.
- Collaboration with related departments, partners, and vendors for network performance.
- Evaluation of user needs, systems, and new technologies for effective communication and transmission systems.
- Research and evaluation of network/systems, performance capacity, and compatibility with existing systems.
- Installation, configuration, maintenance, and support of network equipment and operating systems.
Educational Qualifications & Functional Skills
- Academic: BEng in Computer Engineering, BEng in Electrical Electronics, or any IT-related degree (2.2/Upper Credit Minimum).
- Professional: CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional).
Functional Skills:
- Customer-centric and stakeholder management.
- LAN/WAN network design and implementation.
- Analytical problem-solving skills.
- Interpersonal skills with customers, vendors, and team members.
- Knowledge of routing protocols (EIGRP, BGP, OSPF, RIP).
- Installation and configuration of core network devices.
- Use of network monitoring/optimization devices.
- Understanding of base station power supply architecture.
- Hands-on experience with IP Routing, MPLS, QOS, VPN, DMVPN.
- Knowledge and experience with network security (IPSec Firewalls).
- Experience with OSPF and BGP.
- Experience with wireless Point-to-Point and Point-to-Multipoint technologies.
- Strong telecommunication transmission skills (Optical and wireless).
- IP Network Troubleshooting.
- Excellent customer interface, analytical, and presentation skills.
- Ability to follow multiple simultaneous projects to completion.
- Experience in the telecommunications industry for at least 2 years.
Application Closing Date
13th February, 2024.
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2). Network Support Engineer
Location: Lagos
Employment Type: Full-time
Division: Business
Function: Technical Support
Department: Enterprise Service Management
Reporting to: Team Lead, Enterprise Service Management
Job Grade: Permanent
Travel Frequency: Seldom
Work Schedule: Shift
Purpose of the Job (Brief)
- Provide first-level off-site technical support for all ipNX services, including Voice, Data connectivity, Internet services, Wimax services, etc. Consistently deliver a high level of excellent customer service and support, ensuring customer satisfaction.
Key Responsibilities (Deliverables)
- Incident Management (First Call Resolution)
- Manage service request life-cycle: receive, log, and take ownership of all general service requests, progressing to resolution.
- Respond to faults, providing timely, complete, and accurate resolution to customer inquiries via email, phone, or web calls.
- Monitor and escalate based on SLAs, coordinating with other teams as necessary to resolve customer issues within contracted SLAs.
- Proactively monitor all ipNX-owned and installed network elements in corporate customers’ premises.
- Ensure prompt response to inbound calls and emails.
- Follow up on unresolved complaints/open tickets to closure.
- Timely escalation/feedback to relevant units.
- Liaise with clients on updates of progress on service requests and incidents reports.
- Prepare technical reports.
- Produce periodic error-free service reports.
- Generate outage, fault, and utilization reports, along with cause analysis/reason for outage reports.
Educational Qualifications & Functional Skills
- B.Sc / B.Eng in Computer Science/Computer Engineering/Electrical-Electronics Engineering (2.2/Upper Credit at minimum).
- CCNA, CCNP (Desired).
- Strong telecommunications, IP design skills, and in-depth knowledge of IP Networks.
- Excellent business communication skills, both verbal and written.
- Work Experience:
- Hands-on experience with IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
- Excellent customer interface, analytical, and presentation skills
Deadline: 13th February, 2024.
How to Apply: Interested and qualified candidates should use the links below to apply: