Vacancies at Jibs-Ray Nigeria Limited

Jibs-Ray Nigeria Limited is a recruitment and consulting firm founded in 2018 to provide workforce solutions to its clients.

1). IT Customer Acquisition Officer

Location: LAGOS

Job details: 

JOB Description:

•  Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
• Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
• Participate in transitions of the application or technical architecture components to the testers.
• Fix any defects and performance problems discovered in testing.
• Continuous monitoring of Service Performance to ensure maximum service availability
• Effective management of changes to minimize service disruption and maximize service availability and quality.
• Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
• Provide information timely for Audits and Security requests and ensure any gaps raised are closed
• Effective access controls to supported systems.
• Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence.
• Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques to assist with seamless operation of In-House Engineering solutions.
• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Ensure Incident and Problem resolution within SLAs

Requirements
Education:

• First Degree in Computer Science or any related discipline
• UNIX shell scripting
• Application Developer/Business Intelligence
• PL/SQL and RDBMS knowledge
• Fluent in English.

Experience:

• 3 – 7 years’ experience which includes:
  • 2 to 3 years of experience in IT Development or IT Operations
  • Experience working in a medium or large organization
• Working knowledge of:
  • Project management principles, Agile principles and general technical management
  • Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence
  • Broad knowledge base of application development using an array of application development tools.
  • Service Observability and monitoring tools
  • Application development lifecycles
  • User Requirements analysis standards and methods
  • DEVOPS Practices and Tools
  • Managing Cloud Services and Licenses.

PAY: NGN600,000.00-NGN1,500,000.00

START DATE: IN 2 WEEKS

JOB TYPE: 6 MONTHS RENEWABLE CONTRACT BASED ON PERFORMANCE

Deadline: 25TH OF MARCH, 2024
===

===

2). CUSTOMER SERVICE AGENTS

Location: IKOYI, LAGOS

Job details:

JOB DESCRIPTION:

• Educate customers on the benefits of the product and Services offerings and assist them in selecting the most suitable products/services based on their needs.
• Drive sales of mobile money (MoMo) services by explaining the convenience and security of digital transactions and assisting customers in setting up accounts.
• Assist clients with enrollment and registration.
• Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the company.
• Build and maintain positive relationships with customers to foster loyalty and repeat business.
• Remain informed about market trends, product advancements, and rivalry to strategically place our products.
• Share your thoughts with management regarding market developments, consumer preferences, and areas that could want improvement.
• Handle customer inquiries, resolve complaints, and escalate issues as needed to ensure customer satisfaction.
• Maintain accurate records of sales transactions, customer interactions, and inventory levels.
• Cross sell other products and services.
• Generate interest in new products or services and connect customers with salespeople when require
• Foster and maintain relationships with customers to improve our retention rate.
• Activity and task reporting on a daily, weekly, and monthly basis.
• Attend all required customer service-related meetings
• Perform mathematical calculations regarding sales and inventory.

Requirements:

• Minimum of SSCE.
• Proven experience in sales, preferably in the telecommunications,Mobile Money or related industry.
• Strong interpersonal skills and the ability to effectively communicate with diverse customer groups.
• Excellent negotiation and persuasion skills with a focus on closing sales.
• Self-motivated with a results-oriented mindset and a drive to succeed.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with mobile technology, digital payments, and government identification processes is desirable.
• Proficiency in using sales software, CRM systems, and basic computer applications.
• Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs.
• Integrity, honesty, and a commitment to upholding ethical business practices

PAY:

N40,000.00

Candidates must stay in/close to Ikoyi and Obalende environ.

Deadline: 20th March, 2024.

How to Apply: Interested applicants should send CVs to: [email protected] using the job title as subject of the mail.