Vacancies at Joliepay Digital Services

Overview

• We are seeking a visionary and dynamic individual to join us as a co-founder in our fintech startup.
• The ideal candidate will play a critical role in shaping our company’s direction, developing innovative financial solutions, and driving growth in the competitive fintech landscape.

Responsibilities

• Strategic Leadership: Collaborate with the founding team to define the company’s vision, mission, and strategic roadmap. Provide leadership in aligning business objectives with technological advancements in the financial industry.
• Product Development: Lead the ideation, design, and development of cutting-edge fintech products or services. Drive innovation by identifying market opportunities and leveraging technology to create disruptive solutions.
• Partnerships and Networking: Establish and nurture strategic partnerships with financial institutions, tech partners, investors, and stakeholders. Leverage networks to drive business development and growth.
• Team Building and Management: Build and lead a high-performing team of professionals across various disciplines, fostering a culture of innovation, collaboration, and excellence.
• Business Operations: Oversee day-to-day operations, ensuring efficiency, scalability, and adherence to regulatory standards. Manage financial resources effectively to sustain growth and profitability.

Qualifications

• Proven experience (5+ years) in the fintech industry, preferably in a leadership role within a startup or a fast-paced environment.
• Deep understanding of financial technologies, market trends, and regulatory frameworks.
• Track record of successfully developing and launching innovative fintech products or services.
• Strong business acumen with experience in strategic planning, fundraising, and investor relations.
• Exceptional leadership and communication skills, with the ability to inspire and motivate teams.
• Entrepreneurial mindset, adaptability, and a passion for driving transformative change in the fintech space.

Attributes:

• Visionary Thinker: Ability to envision and execute transformative strategies.
• Resilience and Agility: Comfortable working in a dynamic, rapidly evolving environment.
• Collaborative Spirit: A team player who thrives in a collaborative, cross-functional setting.
• Integrity and Ethical Standards: Commitment to upholding high ethical standards in the financial industry.

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Job Description

• A Customer Relations Officer is responsible for building and maintaining positive relationships between an organization and its customers or clients.
• This role is pivotal in ensuring high levels of customer satisfaction, resolving issues, and addressing inquiries promptly and professionally.
• Customer Relations Officers play a crucial part in enhancing the organization’s reputation and retaining loyal customers.

Responsibilities

• Customer Support: Provide prompt and courteous responses to customer inquiries, including phone calls, emails, and online messages.
• Complaint Resolution: Address customer concerns, complaints, and issues in a professional and efficient manner, striving for satisfactory resolutions.
• Information Sharing: Disseminate information about products, services, policies, and promotions to customers.
• Order Processing: Assist customers with placing orders, processing returns, and tracking deliveries.
• Feedback Collection: Gather and record customer feedback and suggestions, sharing relevant insights with the management team.
• Maintaining Records: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions.
• Customer Retention: Implement strategies and initiatives to retain and strengthen relationships with existing customers.
• Upselling and Cross-selling: Identify opportunities to upsell or cross-sell products or services to customers to increase sales and revenue.
• Client Onboarding: Assist in the onboarding process for new clients, ensuring they are well-informed about the company’s offerings.
• Escalation Management: Manage and escalate complex or unresolved issues to higher levels of authority for resolution.
• Feedback Reporting: Prepare regular reports on customer feedback, complaints, and common issues for management review.

Requirements
Education:

• A Bachelor’s Degree in Business, Marketing, Communication, or a related field is preferred but not always required. Relevant certifications in customer service can be an asset.

Experience:

• Previous experience in customer service, client relations, or a related field.
• Demonstrated skills in handling customer inquiries and complaints.

Technical Skills:

• Proficiency in customer service software, helpdesk systems, and customer relationship management (CRM) tools.
• Strong computer skills for communication and data entry e.g Ms Word, Ms Excel etc

Soft Skills:

• Excellent interpersonal and communication skills, both written and verbal.
• Patience and empathy when dealing with customer concerns.
• Problem-solving abilities to address and resolve customer issues effectively.
• Adaptability to changing situations and customer needs.

Knowledge:

• Understanding of customer service principles and best practices.
• Familiarity with the company’s products, services, policies, and procedures.

Optional Skills:

• Multilingual proficiency can be valuable for addressing customers from diverse backgrounds.
• Knowledge of industry-specific terminology and regulations, if applicable.

Deadline: Dec 15, 2023

How to Apply: Interested applicants should send their CV to: [email protected] using the Job Title as the subject of the mail.