Vacancies at Jumia

Job Description

• The Payment Support Associate is a key part of the payments team. He/she has a responsibility within the payments team for providing day-to-day support to internal & external stakeholders on payment related issues, as well as testing and monitoring of payment processes and platforms.

KEY RESPONSIBILITIES

• Assigning, investigating, and responding to payment related escalations
• Identifying, reporting, and tracking progress on payment related technical incidents
• Transaction monitoring & reporting on key payment metrics
• Performing regular tests to monitor the customer experience and journey with JumiaPay, benchmark against competitors and make recommendations for improvements.
• Liaising with business units, product managers, engineering and other applicable groups to ensure smooth integration of new and existing payment products.
• Participate in sprint planning, product demos, testing and pilot phases, to ensure on time high quality delivery
• Work closely with the Head of Payments to review and monitor processing partners performance.

REQUIREMENTS

• Working knowledge of industry best practices and operations within a high-volume payments environment
• Fintech, Payments, and a technical background.
• Self-motivated with the ability to quickly establish clear action plans and drive deliverables to completion

GOOD TO HAVE

• Working knowledge of PBI, Tableau or other data analysis tools
• Technical writing skills
•  Keen eye for observation and trend spotting

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What you will be doing:

As Jumia Advertising Operations Associate, you are responsible for:

• Supporting the local Head of Advertising in her commercial efforts
• Executing advertising campaigns
• Optimizing campaigns
• Reporting on campaigns performance

For this position, you will report to the local Head of Advertising

Key Responsibilities

• Inform the local Head of Advertising about the inventory availability
• Advise on campaign best targeting options
• Set up campaigns in Google Ad Manager
• Define targeting for these campaigns
• Monitor performance of campaigns
• Optimize campaigns to increase CTR
• Report any execution issue to the local Head of Advertising
• Report on campaigns performance
• Suggest improvements in terms of targeting
• Test new targeting options
• Adhere to operations processes

What we are looking for:

• Graduate degree
• Previous experience in Digital Advertising
• Passionate about online advertising, marketing, data, analytics, and technology
• Strong analytics skills
• Great attention to details
• Proactive mind
• Outstanding interpersonal and communications skills (written, spoken, listening)
• Ability to communicate effectively with Partners and Management
• Action and results driven
• Well-organized / structured
• Resistant to stress
• Positive attitude and can-do spirit
• Pro-active and sense of responsibility
• Strong communication skills in English Language (MANDATORY)
• Based in Nigeria

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Key Responsibilities

The Jumia advertising Sponsored Product & Ad Ops Associate will be responsible for growing Advertising Revenue in Nigeria by managing campaigns from A to Z across our Sponsored Products and Display ad servers.

• Marketing & Advertising Campaign Management: Operate as the lead point of contact for all matters specific to campaign & product performance in Sponsored Products and Google Ad Manager
• Campaign Optimization: Responsible for driving campaign KPIs through the day to day campaign optimization and regular alignment with key account managers
• Troubleshooting: manage escalation to Commercial Key Account Managers as well as Advertising colleagues to resolve any client, product, or technical issues
• KPI management: Operate based on specific quality focused-outcomes for KPIs like Return on Advertising Spend (ROAS), Click-Through Rate (CTR), and Conversions
• Communication specialist: Efficient at communicating improvements for campaigns and getting buy-in from internal stakeholders

Job Requirements

• Passionate about online advertising, marketing, data, analytics, and technology
• Strong critical thinking analytical skills with an entrepreneurial and proactive mind-set
• Passionate about data & reporting
• Comfortable working with Business Intelligence tools
• Analytical mindset
• Great attention to detail
• Trend-aware – can easily identify trends in the tool and communicate these
• Ability to effectively prioritize tasks and manage time, even under high demand
• Outstanding interpersonal and communications skills (written, spoken, listening)
• Ability to communicate effectively with Partners and Management
• Action and results-driven
• Well-organized / structured
• Positive attitude and can-do spirit

Minimum Qualifications

• University degree or equivalent experience
• 1-2 years previous experience in an Ad Ops or Analyst type of role, preferably in an advertising-related environment
• Hands-on experience working with business intelligence tools such as PowerBI, DataStudio
• Advanced knowledge of Excel
• Exceptional communication skills
• Strong team-working skills, ability to adapt to a fast-paced work environment with a passion for making an impact

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Responsibilities:

• Ensuring deliveries are scheduled to leave timely based on agreed SLAs.
• Supervising a team of delivery associates and delegating duties to team members as required.
• Scheduling and dispatching drivers, equipment, and service vehicles to appropriate locations.
• Supervising the completion of all checks and documentation required by law.
• Management of Customer complaint and resolution
• SLA Compliance and checks
• Training of third-party partners on SOPs.
• Developed growth initiatives which increased revenue growth and market expansion.
• Identifying better process to achieve set goals towards customer satisfaction.
• Accurate evaluation of sales, operational team performance and driving performance improvement.
• Build and collaborate 3PL relationship with a common purpose/goal to achieve business benefits and

Objective.

• Addressing potential problems and suggesting prompt solutions.
• Preparation of reports that outlined sales progress.
• Delivery Run creation and Proper consolidation (Forward flow & gt; &get; customers)
• Ensuring network App compliance, Dispatch DAs early
• Ensure Daily Cycle count and 5s Reporting is reported
• Assign all retrievals (REVERSE Pick up) and Clear all Zero attempt
• Queues monitoring (NETWORK DAPP, DA CHECKLIST, REVERSE WRONG ZONE AND AGED
• PKGS, ISSUE RESOLITION)
• Reconciling of DAs/DAPP Compliance
• Ensure all Delivery Run sheets are closed Daily
• Preparing reversed packages to WH / Dispatching reverse packages (Network & After-sales)
• Make sure SR is within the stated company expectation 85%
• Escalating DAs issues Promptly to DXP community team
• Audit calls (Ensure Hub reps verify all RS/CA reason before confirmation)
• Ensure FDR tracker and all Performance trackers should be updated before COB
• Attendance of Daily HIC meeting with valid feedbacks on Route cause And Action plan.

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Job Description

• Coordinate with agencies for new leads.
• Keep record of all leads and their attendance.
• Conduct daily DAs training.
• Schedule Trained DAs in hubs for DRun.
• Create access for DAs.
• Sanction DAs as per house rules.
• Share a daily report with the line manager as per assigned projects.
• Issue and manage Kit inventory.
• Communicate/Engage with DAs as per assigned projects.
• Call DAs/Follow up for any flagged compliance issues.
• Daily Deep dive for PG DSAT/ODS DSAT.
• Attend daily emails, and take action to close it.
• Coordinate with colleagues on different projects.
• Support the DXP on any projects as per opera

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6). IT Support Agent

Location: Nigeria

7). IT Support Manager

Location: Nigeria