Vacancies at Mercy Corps

General Position Summary:

• As an ICT and Software Development Assistant, you will work closely with our experienced professionals on various projects that span both web systems development (mainly Front End) and ICT infrastructure management. The ideal candidate will possess a strong background in developing good front-end interfaces, reusable components, information, and communication technology (ICT). In addition to traditional software development tasks, this role encompasses a range of responsibilities, including printer maintenance, CCTV maintenance, and inverter maintenance.

Essential Job Responsibilities:

Web Development:

• Collaborate with the design team to implement responsive and visually appealing user interfaces using React.
• Develop and maintain front-end features, components, and functionalities.
• Ensure the highest quality of code through testing and code reviews.
• Optimize applications for maximum speed and scalability.
• Implement and maintain consistent design patterns and styles throughout the application.
• Collaborate with back-end developers and other team members to integrate front-end components with server-side logic.
• Identify and resolve front-end issues, bugs, and bottlenecks.
• Conduct thorough testing to ensure the functionality and performance of the application.
• Support in optimizing websites for performance, usability, and SEO.
• Creation of web-related documentation and contribute to knowledge sharing within the team.
• Assist in the migration of Web Systems from PHP to MERN Stack.

ICT:

• Assist in the setup, configuration, and maintenance of hardware and software systems.
• Provide support for troubleshooting hardware and software issues for end-users.
• Assist in managing and securing the company’s network infrastructure.
• Collaborate with the ICT team to implement cybersecurity best practices.
• Participate in ICT-related documentation, including system configurations and user manuals.

 Finance & Compliance Management

• Ensure compliance with donor and Mercy Corps regulations related to peace and conflict programming.

 Security

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Knowledge and Requirements

• Degree in Information Technology, Computer Science, Web Development, or a related field.
• Proven experience as a Front-End Developer with a focus on React.
• At least 2 years of experience in a similar role.
• Strong proficiency in JavaScript, HTML, CSS, and related web technologies.
• Experience with state management libraries such as Redux and Context.
• Familiarity with RESTful APIs and integration of front-end applications with back-end services.
• Knowledge of build tools and package managers (e.g., Webpack, npm).
• Good understanding of version control systems, especially Git.
• Excellent problem-solving and debugging skills.
• Strong understanding of Graphic Design and UI / UX tools.
• Basic understanding of ICT principles, hardware, and software systems.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.

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General Position Summary

• The Community Accountability and Reporting Mechanism (CARM) Coordinator works as a part of the Program Performance and Quality (PAQ) Team, and s/he is the country’s CARM focal point to provide support to the management of the CARM system. Main responsibilities within the position include: 1) integrating CARM into programs; 2) keeping the CARM SOPs up to date; 3) establishing reporting/feedback processes and mechanisms: 4) developing training plans and awareness materials for staff and with partners on the implementation of the CARM framework in communities.  5) S/he will deal with escalating feedback received from various CARM channels.
• In addition to this, S/he will work on verifying the day-to-day feedback including complaints, questions, reports, and requests for support as received by the CARM assistants or officers.

Essential Job Responsibilities

Under the direct supervision of the PAQ Director, the CARM Coordinator provides efficient and effective support to the PaQ Unit, including:

Mainstreaming Accountability at Mercy Corps Nigeria

• Led the development of MC Nigeria’s Accountability strategy and workplan, based on global and regional guidance and in coordination with Nigeria program teams.
• Ensure Mercy Corps’ global CARM minimum standards are met
• Advice on accountability best practices (risk analysis, mitigation measures, CARM systems, referrals, etc.) for new program proposals as well as during program start-up and strategic discussions. Write the accountability section of all programmatic progress reports and new proposals.
• Assess and develop country-level CARM processes and tools and develop the CARM strategy for each program in close coordination with the Program managers and Program CARM focal points.
• Contribute to the evaluation and production of lessons learned for the MC program’s adherence to accountability best practices and minimum standards.
• Together with MEL colleagues, develop a system for analyzing trends on received feedback.
• Ensure that feedback received through accountability channels is being documented and used by program teams for adaptive management.
• Support the PaQ team during the close-out phase to ensure all documentation (electronic and hardcopy) is in place and is filed appropriately.
• Represent MC at relevant internal and external coordination meetings (e.g. accountability, referrals).
• Ensure all CARM activities are gender sensitive and follow Mercy Corps’ Gender Equity Policy;
• Apply Do No Harm standards to ensure activities do not have detrimental effects on communities.
• Support the Program Performance and Quality Unit with other tasks as assigned.

Management of Community Accountability and Reporting Mechanism (CARM)

• Ensure continued establishment, maintenance, and management of CARM implementation in existing programs and the roll-out of CARM into new programs.
• Keep the CARM SOP updated and practical through a comprehensive assessment with the support of the program teams and communities where Mercy Corps operates. Develop work plans for the implementation of CARM establishing systems, procedures, and forms adequate to each project/location/participant.
• Ensure CARM policy is followed by Mercy Corps partners and service providers.
• Lead the review, reflection, and learning process to improve the performance of CARM.
• Identify and pilot new feedback channels and CARM initiatives with program team members.
• Work with other teams (i.e.: CARM in the region, T4D) to regularly enhance the CARM system based on learnings and data analysis.
• Develop necessary information, education, and communication materials on accountability for internal and external use, ensuring adherence to Mercy Corps CARM guidance and SOP
• Coordinate with program CARM focal points and the rest of the PaQ team to ensure the communication and dissemination of CARM communication materials as appropriate to program participants and other stakeholders throughout program activities, including through the CARM integration checklist and PM@MCminimum standards.
• Analyze CARM monitoring data and produce quarterly country-level CARM reports to be shared with all MC teams.
• Consolidate and prepare a written report of all received CARM cases quarterly, including substantial findings, successes, trends, and adaptations.
• Support the PaQ team to ensure CARM staffing and operational costs are included in budgets and proposals under development.
• Conduct monitoring field visits to track the efficiency, effectiveness, and quality of CARM. Conduct community consultations and feedback sessions as part of learning and development.

Processing Feedback and CARM Data Management

• Verify received feedback documented by Mercy Corps team members and ensure complaints are well documented and addressed in a timely manner.
• Ensure confidentiality for all the complaints and feedback received through the hotline and always protect participants’ identity.
• Process and follow up on all feedback received according to the CARM Guidelines and SoPs. Escalate feedback Categories 5 and 6.

Technical Support and Capacity Building

• Train program staff on receiving complaints and feedback and on community sensitization.
• Provide onboarding, training, and on-the-job support to CARM team members for handling calls/complaints, registration, and follow-up.
• Play an active role in hiring, orienting, and leading CARM team members as necessary.
• Work with Program Managers to analyze the CARM gaps and provide follow-up suggestions to strengthen CARM within their programs.
• Develop a learning agenda for CARM.
• Identify and incorporate donor accountability standards in program reporting.
• Publish one case study on adaptive management using CARD feedback data.
• Standardize community engagement SoPs and budgets, including sensitization activities.

Knowledge and Experience

• A bachelor’s degree in international development, social sciences, or related field.
• At least 5 years of professional experience focused on community accountability and or program management
• Substantial background in development/humanitarian programming including experience in developing and conducting training, and advocacy.
• Demonstrated experience and ability to represent the organization and negotiate and defend Mercy Corps’ interests with a diverse range of international and local organizations and other groups professionally and appropriately
• Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members.
• Excellent verbal and written communication, organizational, prioritization, and strong computer skills.
• Previous experience working on US government-funded and EU-funded programs is strongly preferred.

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General Position Summary

• Mercy Corps is currently seeking a Senior GEDSI Officer to support the country-level gender priorities. The Senior GEDSI Officer is responsible for leading the overall integration of GEDSI across-country programming. S/He is responsible for facilitating a participatory process to develop targeted gender strategies and frameworks tailored to this program and in line with the country’s strategy. The Senior GEDSI Officer shall closely work with Mercy Corps’ GEDSI Advisor and conduct gender analysis in selected programs. S/He shall support the different Program Managers to ensure gender is integrated across  work plans with clear targets and timeframes including defined roles and responsibilities of each Program Manager and the team members to ensure better integration in each project activity. In addition, the Senior Gender Officer shall be responsible for facilitating increased awareness among Mercy Corps team members and partner organizations on the importance of gender integration into projects as well as identifying and promoting two to three areas where Mercy Corps has the potential to excel in gender integrated programming. Senior GEDSI Officer in consultation with GEDSI Advisor will provide regular support to the program GEDSI focal points and ensure program level GEDSI work plans are tracked regularly.

Essential Job Responsibilities

Technical

• Manage gender analysis data collection and develop recommendations based on assessment findings.
• Closely work with Program Managers to integrate the findings from the gender analysis into project work plans and milestones.
• Work closely with the Human Resources team to ensure gender accountability is incorporated into the position descriptions of team members.
• Support the Program Managers and MEL in incorporating gender/age indicators in the project’s log frame.
• Coordinate closely, work with, and support managers and partners to promote gender integration.
• Support program teams in the development and delivery of training and capacity building on key gender topics to beneficiaries.
• Collect and share learnings and best practices from gender integration from different programs with stakeholders and across the Mercy Corps Nigeria location.
• Contribute to any surveys/assessments/evaluations conducted in the programs to ensure gender is fully incorporated and represented.

Gender Mainstreaming

• Work with GEDSI focal points to ensure that program and country staff understand and adhere to Mercy Corps’ Gender Minimum Standards.
• Work closely with the M&E team to ensure sex and age-disaggregated data is collected, and that gender analysis is applied and used to adaptively manage program implementation.
• Provide gender technical reviews to program proposals, program tools, and internal and external communications as needed across Mercy Corps Nigeria programs.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability To Beneficiaries

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.

Supervisory Responsibility

Reports Directly To: GEDSI Advisor

Works directly with PaQ team members, DoP, HSSD, Program Managers, GEDSI focal points, Support functions, and Partners

Knowledge and Experience

• A bachelor’s degree in international development, social sciences, gender studies, or a related field.
• At least 5 years of professional experience focused on GEDSI/ Gender mainstreaming in an NGO.
• Substantial background in development/humanitarian programming including experience in developing and conducting GEDSI training, and advocacy. Previous experience in GALS methodology is desirable.
• Demonstrated experience and ability to represent the organization and negotiate and defend Mercy Corps’ interests with a diverse range of international and local organizations and other groups professionally and appropriately
• Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members.
• Excellent verbal and written communication, organizational, prioritization, and strong computer skills.
• Previous experience working on US government and EU-funded programs is strongly preferred.