Company Info
Large organization
200 + Employees
Moniepoint is a worldwide corporate payments and banking platform that was recently announced as QED Investors' first African venture. We are the preferred partner for over 600,000 businesses of all sizes, enabling SMBs to achieve their goals and offering equitable access to the resources they require to develop and scale.
Moniepoint is a worldwide corporate payments and banking platform that was recently announced as QED Investors’ first African venture. We are the preferred partner for over 600,000 businesses of all sizes, enabling SMBs to achieve their goals and offering equitable access to the resources they require to develop and scale.
1). E-Channels Transaction Monitoring Officer
Location: Lagos
Employment Type: Full Time
Job Overview
- The E-Channels Transaction Monitoring Officer will work under the guidance of the Lead, Fraud Solutions Management to detect and prevent fraudulent/suspicious transactions from customers’ accounts.
- Transaction Monitoring Officers will work collaboratively with the fraud prevention officers and fraud investigation and prosecution officers to ensure that fraud risks are effectively managed.
Duties & Responsibilities
The E-Channels Transaction Monitoring Officer will:
- Analyze E-Channel transactions and identify suspicious and unusual patterns and behaviors
- Ensure suspicious transactions are flagged for additional reviews, and liens are placed on fraudulent inflows.
- Contact customers to verify the authenticity of transactions using the enterprise’s applications and tools
- Investigate, identify and ensure fraudulent accounts are blocked or restricted from carrying out transactions.
- Monitor customers’ accounts and transactions to determine those with high fraud risks.
- Report suspicious outflows to beneficiary institutions and collaborate with external parties, including financial institutions and law enforcement agencies to salvage funds
- Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation.
- Prepare timely reports on fraudulent transactions and collaborate with other teams to ensure compliance with internal policies and regulatory requirements.
Qualifications
- Bachelor’s Degree in a relevant field (such as Accounting, Business Administration, Computer Science, IT, Information Security, Economics)
- Relevant accounting or security certifications such as ACA, CFE, Security+ is an added advantage.
Experience:
- 3 – 5 years experience in transaction monitoring,customer service, fraud investigation or fraud examination with proficiency in using fraud detection software and tools in Banking, Finance, FMCG, Insurance, or FinTech industries. A combination of any two or more experience(s) is a strong advantage.
Competencies:
- Strong understanding of payment transaction trends and account statement analysis.
- An excellent team player, target driven, and highly motivated.
- Excellent analytical and problem-solving skills.
- Excellent understanding of transaction routing and processing.
- Strong verbal, speaking and written communication and interpersonal skills.
- Excellent time management skills
- Knowledge of banking or FinTech industry regulations or standards may be necessary.
Application Closing Date
Not Specified.
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2). Customer Success Officer
Location: Taraba
Employment Type: Full-time
Job Purpose
- The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.
Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Qualifications
- Bachelor’s Degree
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be resident in Taraba State, Nigeria.
Application Closing Date
Not Specified.
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3). Business Relationship Manager
Location: Nasarawa
What you’ll get to do
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
Requirements
To succeed in this role, we think you should have:
- Tertiary education from a recognised institution.
- 1-2 years in-depth sales experience, preferably in the banking sector.
- Strong understanding of the local financial services industry
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
What we can offer you
- Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation – You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: