Company Info
Large organization
MTN Nigeria
200 + Employees
MTN Nigeria, the telecommunications leader in Nigeria and a prominent player in Africa and the Middle East, boasts a highly recognizable brand. Our brand’s appeal enables us to attract the right talent, whom we diligently nurture by consistently enhancing our employment offerings, surpassing mere reward and recognition.
1). Senior Manager – Channel Management, Sales and Distribution
Job Identification: 3162
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager – Business Development
Division: Sales and Distribution
Mission
- To coordinate and provide overall management for all distribution channels with the aim of achieving efficient product distribution and service availability.
Description
- Develop strategies and champion a customer-centric culture across the organization, and develop or reform relationships with MTNN’s internal and external customers to transform the company’s revenue.
- Strategic Partnerships with MTNN leadership team to drive awareness of expected behaviors and the impact of non-compliance on bottom-line results and company image and reputation
- Participate in Contract negotiations to reduce costs and drive the MTNN Value Creation Philosophy.
- Network and build solid relationships with internal units and relevant third parties (e.g., strategic investors, technical and financial partners, business consultants, etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Develop and execute plans for sustainable channel growth and development.
- Coordinate channel activities to ensure product availability across the market.
- Develop strategies for effective market penetration based on existing channels.
- Generate periodic channel assessment reports for channel performance reviews.
- Define and implement communications strategies that will support a differentiated MTN brand position that sets the organization apart from the competition.
- Identify consistently the most effective channels to communicate the MTN Brand in the marketplace.
- Liaise with sales channel management to identify and attend to specific distributor or channel needs and resolve problems.
- Drive the adoption of New Growth Opportunities for the Business within the Trade channels.
- Oversee the initiation and management of sales activation at identified key retail points.
- Ensure trade programs meet business objectives and trade channel requirements.
- Manage the development of relevant Visibility solutions to support Sales and Marketing programs.
- Establish a commercial footprint for various channels that shadow the network roll-out.
- Execute strategies for effective market penetration based on existing channels.
- Execute strategies to optimize channel performance based on assessments and reports.
- Ensure a full understanding of the telecommunications industry’s (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
- Establish processes and standards for impact assessment and evaluation of systems and technologies with regards to customer experience.
- Review market intelligence and competitor insight and develop approaches for penetrating the market based on existing channels, identifying constraints, challenges, and trade-offs of the approaches.
- Monitor and review channel profitability, dealer performance, and sales performance trends, and generate periodic channel assessment reports for channel performance review.
- Provide leadership and direction in the operations, leading the team to deliver on their respective business targets and improve the overall performance of the department.
- Coach and mentor the team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.
- Identify, evaluate, and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
Education
- First Degree (in Economics, Administration, or Communications preferred)
- Fluent in English and the language of the country is preferable.
Experience:
- 9 – 17 years’ experience, including:
- A manager’s track record of 3 years or more, with at least 3 years in the relevant sector or industry
- Work experience across diverse cultures and geographies is advantageous.
- 8 years of sales and marketing experience (ideally in distribution).
Application Closing Date
8th August, 2023 at 10:59 PM.
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2). Advisor – Benefit and Recognition, Human Resources
Job Identification: 3178
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Senior Manager – Reward
Division: Human Resources
Mission
- Provide support to the HR function in the areas of Workforce Analytics, Reporting, Metrics and Strategy Development.
Description
- Analyze workforce, business and external data to uncover patterns and relationships and provide valuable insights to enable MTNN gain competitive advantage through its talent practices.
- Develop statistical models to enhance decision quality in people management to achieve business objectives.
- Drive quality assurance of HR data and enhance existing data sources.
- Carry out research on HR practices and benchmark MTNN HR practices internally and externally.
- Review processes and identify possible methods of assessment and indicators for measuring process performance.
- Track, monitor, analyze and report on key performance metrics using scorecards, dashboards, etc; also generating variances and trend analysis.
- Provide customized reports and data analysis as assigned by Senior Manager, Reward.
- Monitor implementation of HR Business Plan and report on completion.
- Drive implementation of technology enabled human resources processes.
- Respond to all levels of employees for query resolution on remuneration related issues in a timely and supportive manner.
Education
- First Degree preferably in Social Sciences, Numerate or any other relevant Degree
- Fluent in English
Experience:
- 3 – 7 years experience in an area of specialization; with experience with working with others
- Experience working in a medium organization
- Experience in formal business analysis, or consulting / advisory role
- Experience in Human Resources is desirable
- Previous work experience in applying Analytics/Statistics to business outcomes.
Application Closing Date
8th August, 2023 at 10:59 PM.
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3). Specialist – Customer Support
Job Identification: 3140
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Customer Support
Division: MoMo Payment Service Bank (MoMo PSB)
Mission
- Responsible for providing exceptional customer service to our clients, handling their inquiries, resolving issues, and ensuring their overall satisfaction.
- You will work alongside the customer support team to pass on or receive information regarding customer needs.
Description
- Resolve customer escalations sent to MoMo Operations Teams.
- Escalate issues that will result in optimal time, scope, productivity, and cost or resource impact to customer support manager.
- Execute projects initiated in the specific sub-function.
- Abide by the established objectives, targets, and budgets for the sub-function, when required.
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the customer support manager.
- Prepare documentation required for sign-off on tactical changes.
- Report on a daily basis to the customer support manager relating to progress made within the work area and in accordance with the measurement metrics set by the organisation.
- Report on an ad hoc basis on specific projects, as required.
- Educate clients on new offerings, features, and benefits to enhance their understanding and encourage product adoption.
- Maintain accurate records of customer interactions, inquiries, and complaints in our CRM and Ticketing system.
- Conduct periodic quality assessments of customer interactions, identify areas for improvement, and implement necessary training or process enhancements.
Education
- Bachelor’s Degree in a relevant field (e.g., Business, Finance, or Customer Service) /or equivalent work experience.
- Relevant post graduate education an advantage
Experience:
- 3 – 7 years of experience in an area of specialization; with experience with working with others
- Proven experience in a customer service role, preferably within the financial industry.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Detail-oriented and highly organized, with the ability to handle multiple tasks and prioritize effectively.
- Proficient in using CRM systems and other relevant software applications.
- Knowledge of financial products, services, and regulations is highly desirable.
- Ability to maintain professionalism and composure in high-pressure situations.
- Demonstrated commitment to delivering exceptional customer experiences.
Application Closing Date
8th August, 2023 at 10:59 PM.
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4). Specialist – Onboarding Operations
Job Identification: 3147
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Onboarding Operations
Division: MoMo Payment Service Bank (MoMo PSB)
Mission
- Provide a value-driven and customer-centric approach that ensures customers, merchants, and agents derive maximum benefit from our products and services.
- Guide and support customers throughout their onboarding journey, ensuring they are well-grounded, equipped to succeed while providing user-friendly support, and even celebrating milestones when a customer becomes Revenue Generating Subscriber (RGS).
Description
- Onboard Customers using functional strategy cascaded by the functional lead for continuous relationship.
- Assist in review of the onboarding strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
- Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
- Assist in the preparation of proposal on change initiatives SLA, policies and procedures, when required.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead.
- Develop and execute onboarding campaigns across multiple channels, including search engine marketing (SEM), social media, email marketing, display advertising, and content marketing.
- Collaborate with internal and external stakeholders to create, engage and effective improve onboarding process such as pop messages, landing pages, and visual content of all onboarding journey.
- Continuously optimize campaigns based on data-driven insights, aiming to improve performance and drive better ROI.
- Collaborate with cross-functional teams, including creative, content, and web development, to align MoMoPSB initiatives with overall strategies and goals.
- Work closely with the GTM and Sales team to ensure consistent messaging across all digital channels.
Education
- Degree in Analytics, Business or any related discipline or its equivalent
- Additional certifications in data Analytics are a plus.
- Relevant post graduate qualification is an advantage
Experience:
- 3 – 7 years of experience in an area of specialization; with experience with working with others
- Experience working in a medium organization
- Proficiency in the use of Microsoft office tools
- Journey mapping; prototyping and framing
- Experience in data analysis, problem solving and reporting/presentation
- Experience working in a medium organization
- Strong analytical skills
- Experience in Enterprise Data Management
- Strong Microsoft Excel and PowerPoint skills
- Business Planning and Analysis, preferably within the telecommunications sector
- Experience in Customer Care and Management.
Application Closing Date
8th August, 2023 at 10:59 PM.
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5). Manager – Core Wallet
Job Identification: 3129
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – Payments and Business
Division: MoMo Payment Service Bank (MoMo PSB)
Mission
- Responsible for setting the overall Fintech product/product line strategy and vision, ensuring timely and robust planning and execution all through the product lifecycle; including, gathering and prioritizing product and customer requirements and finally ensuring the successful deployment of the product in the needed areas.
- The role is also expected to understand and map customer journeys in order to be able to pre-empt typical demands and cater to them in-time.
Description
- Ensure effective implementation of the functional strategy
- Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Comply with the set governance mechanisms, under supervision from the functional lead
- Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the SM Payments and Business
- Evaluate the efficiency and effectiveness of Core Fintech Product strategies and propose and offer suggestions for improvements
- Work closely with SM Payments and Business to develop and deploy Fintech Core wallet product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
- Conduct extensive market and region research and create realistic user stories for solution optimization
- Customize group provided Fintech core wallet product design in line with OpCo specific local nuances and take sign-off from higher management
- Benchmark region best practices and conduct extensive research to identify appropriate pricing for Fintech core wallet products. Develop proposals to amend products pricing in line with country level nuances
- Monitor revenue and cost for the core wallet product portfolio to maintain profitability as per organization strategy and business plan
- Collaborate with the CVM to develop & analyze loyalty/reward programs
- Research and analyze customer behaviour in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
- Benchmark best practices in the market, prepare business case and present to senior management
- Collaborate with Marketing to identify potential strategic partners to drive the rewards program
- Manage promotional calendar with third party services to drive sales growth back into the business
- Manage the loyalty program operations (including transactions on rewards to be disbursed)
Education
- Bachelor’s Degree in Computer Science, Engineering, Commerce or a related field.
- Fluent in English
Experience:
- 6-13 years relevant experience in a similar position.
- Experience in Wallet Platform Products and or Fintech is preferred
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.
Application Closing Date
8th August, 2023 at 10:59 PM.
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6). Manager – International Business Roaming and IDD, Marketing
Job Identification: 2974
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – High Value Segment
Division: Marketing
Mission
- Management and coordination of end to end (wholesale and retail) international roaming and IDD activities with respect to services offered by MTNN and her Roaming partner and Carriers.
Description
- Ensuring that international roaming operations are compliant with all GSMA requirements and regulations
- Review processes for roaming and IDD especially as relates to functions outside of job control
- Manage incidents related to international roaming & IDD (RAP files, fraud events, customer complaints)
- Analyze and manage wholesale negotiation, roaming footprint and implementations according to the agreed strategy, roadmaps, and priorities.
- Collaborate with YCRH to expand roaming footprint to improve outbound roaming experience and increase inbound roamer traffic to MTN Nigeria
- Establish, manage, and develop relations with Roaming Partners, Roaming Hubs, carriers etc.
- Review Partner Roaming Agreement changes and the business response thereof. Ensure involvement of stake holders such as Billing, Finance, Revenue Assurance and Networks to enable appropriate response.
- Manage roaming testing by partner networks and follow up issuance and receipt of TCC and CLL.
- Manage inventory of Roaming and roaming document updates.
- Support troubleshooting for roaming setup, timely update of MTNN International roaming documentation and coordinate commercial launch and manage stakeholder expectations on roaming.
- Serve internal and external customers and provide solutions to improve roaming experience.
- Act as cross-functional link between different internal departments within MTN and external 3rd party organizations.
- Manage and coordinate efforts, inputs, and outputs from cross functional departments with regards to international roaming.
- Network and build solid relationships with internal units and relevant third parties (e.g. roaming hubs, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
- Analyze, manage and negotiate commercial roaming agreements and IOT discount agreements with reference to GSMA roaming guidelines
- Validate wholesale cost through proper interpretation of roaming contracts for settlement of discount roaming agreements.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Manages and develop wholesale roaming services in line with regulation, technology change and VRS strategy.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education
- First Degree in any related discipline
- Fluent in English
Experience:
- 6 -13 years’ experience including:
- Minimum of 6 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization.
- Experience in international roaming management.
- Experience in IREG, TADIG and roaming financial analysis.
Application Closing Date
8th August, 2023 at 11:59 PM.
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7). Manager – Market Development, Fixed Broadband
Job Identification: 3154
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager Analytics and Market Development
Division: Fixed Broadband
Description
- Coordinate market opportunity identification via market research and demand assessment activities to ensure effective development and management of highly differentiated broadband value propositions
- Develop and execute plans for sustainable market development
- Develop comprehensive product requirements/designs and collaborate with the Design team on implementation
- Manage the development process of propositions/offers, products & services, from idea generation to product launch/support to ensure business set targets are met
- Support the business operations divisions and work with cross-functional teams including Project/Demand Management, Design, Revenue Assurance, Quality Assurance, Compliance, Regulatory, Go-To-Market, Business Intelligence teams to launch propositions/offers, products & services
- Drive continuous improvement initiatives and enhanced operational efficiencies including special focus on managing products resulting in creation of product encyclopedia with all product/service features and tariff optimization
- Develop effective partnerships with suppliers and vendors to launch quality products & services and ensure customer satisfaction
- Define and implement communications strategies that will support a differentiated MTN brand position that sets the organization apart from the competition
- Identify consistently the most effective media to communicate the MTN Brand in the marketplace
- Collaborate with complementary value-added service providers to co-create differentiated propositions that address customers’ needs effectively
- Drive the adoption of new growth opportunities for the business within the market
- Oversee the initiation and management of go-to-market activities targeted at identified market segments
- Design and carry out periodic enhancements of customer journeys for each existing and new product
- Create awareness for existing and new broadband products by leveraging on traditional and new communications media
- Define campaign objectives for each new product and enhancement initiatives
- Determine the best marketing campaigns, channels, sales strategies and pricing models to ensure sustainable success for MTN broadband products
- Evaluate the financial viability of existing and new products and segments based on historical and projected product uptake, revenues, operating costs and capital costs
- Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
- Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
- Review market intelligence and competitor insight, develop approaches for penetrating the markets, identifying constraints, challenges and trade-offs of the go-to-market approaches
- Monitor and review on product profitability and market segment performance trends
- Partner with MTNN’s Ecosystem Value-Added Service (VAS) Partners to deliver business value
- Develop the framework for technical and commercial knowledge transfer and establish same as a key component of the employee performance management system within the Market Development Unit
Education
- First Degree in Economics / Business Administration/Other relevant commercial disciplines preferred
- Fluent in English
Experience:
- 6 – 13 years’ experience which includes:
- Market development experience of 3 years or more, preferably in telecoms industry
- Coordinated multiple projects with internal and external stakeholders
- Worked across diverse cultures and geographies advantageous
Application Closing Date
1st August, 2023 at 10:59 PM.
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8). Accountant – Sales Support Retail, Finance
Job Identification: 3125
Location: Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Financial Operations
Division: Finance
Mission
- To coordinate the reconciliation of all general ledger accounts managed by the Sales Support and Financial Control Department.
- Cash Management and reconciliation of all collections from the commercial sales channels and online sales channels.
- Pricing and Discount Management and Inventory Management.
Description
- Ensure that payments made by Distributors are reconciled to the respective bank accounts, distributor transactions are reconciled to the general ledger, and inventory sub-ledgers are reconciled to inventory general ledger accounts.
- Track and monitor key business processes, maintain a risk register, identify servicing and operational constraints and gaps, and analyze and provide feedback and recommendations to attain service excellence and cost effectiveness.
- Initiate and review all requests for new General Ledger (GL) accounts from commercial business units and propose GL mapping for new entries impacting the general ledger.
- Conduct a periodic review or analysis of inventory general ledger information, investigate and resolve reconciling items, and adjust entries to correct errors noted.
- Assist with ad-hoc wholesale accounting projects or assignments in support of the department.
- Ensure and monitor central warehouse, B2B, and service center stock counts, and review consolidated stock counts and variance reports for these locations to ensure the integrity of inventory data.
- Supervise the raising and posting of necessary accounting entries for provision for stock losses and stock write-offs upon approval by appropriate authorities.
- Work with the Revenue Assurance Unit and Business Risk to ensure that inventory-associated risks are proactively managed.
- Supervise the periodic review and analysis of Inventory sub-ledger and general ledger information across the system, such as IFS and Fusion.
- Review sales operations business processes and systems and adopt or develop a framework to standardize or optimize work methods and activities and ensure quality of services and adequacy of operating processes.
- Review Key Performance Indicators with respect to departmental business processes and work with process owners to develop pragmatic targets and methods and frequencies of measurement.
- Perform process and quality assurance audits to ensure standards and practices are consistent with those approved at MTNN.
- Generate reports and manage process-related data as required and in support of departmental operations.
- Production of month-end reporting and ad-hoc reporting to all the relevant stakeholders for management decision-making
- Liaise with IS to ensure proper integration of business-reporting requirements.
- Participate in projects, new product rollouts, cross-functional activities, stakeholder management, and issue resolutions.
- Prepare detailed reports about any discrepancies that occur in the financial year and other related reports on a timely basis for relevant stakeholders.
Job Requirements
Education:
- First Degree in any related discipline.
- A professional accounting qualification.
- Fluent in English.
Experience:
- 3 – 7 years experience in an area of specialization, with experience working with others.
- Experience in a similar or related function.
- Experience working in a medium-sized organization.
Application Closing Date
1st August, 2023 at 10:59 PM.
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9). Senior Manager – Sustainability and Shared Value Programmes, Corporate Services
Job Identification: 1785
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager Sustainability and Shared Value
Division: Corporate Services
Description
- Lead efforts to pilot – test – innovate – replicate – scale programs across various parts of the country.
- Operationalize strategies aimed at the improvement in the MTN Nigeria’s Sustainability & Shared Value efforts and impact management, performance, and reporting.
- Assist in executing the Sustainability & Shared Value initiatives in a successfully researched, developed, promoted, implemented and managed fashion, resulting in a positive contribution to the strategy and impact to the lives of country beneficiaries.
- Support in negotiating and managing partnerships to drive delivery of MTN Nigeria Sustainability plan.
- Support in the management of strategic and operational partners and service providers to support delivery on MTN Nigeria Sustainability & Shared Value efforts.
- Drive MTN Nigeria’s eco-responsibility and sustainable product development programs collaborating with key departments across the business, including but not limited to, Technology, Marketing/Product Development and Procurement.
- Drive the implementation and management of the MTN Group’s digital human rights, policies, processes and reporting in conjunction with the business.
- Monitor and keep MTN abreast of policy, legislative and regulatory developments, especially in relation to sustainability & sustainable development.
- Responsible for inputs into the Group’s Integrated Report and other compliance reporting.
- Drive a strategic and uniform program implementation approach for all portfolios to optimize impact.
- Engage with business divisions to explore opportunities for driving shared value, including innovative solutions to local social and environmental issues.
- Execute on the Group approved Corporate Social Investment strategy. Develop and implement local Shared Value and Corporate Social Responsibility Strategies in-line with the Group strategies and focus areas.
- Create and manage effective relationships with key MTNF stakeholders for continued engagement on each project.
- Develop and manage a standard sustainability assurance protocol for new and existing MTNF projects.
- Ensure the implementation of core/material issue sustainability risks and opportunities through forecasting, strategic planning, governance and oversight, policy positions, business toolkits, issue and stakeholder management.
- Develop and manage project budget implementation, as well as identify co-funding opportunities.
- Manage budget implementation and validate project deliverable reports and present program updates.
- Engage with business divisions to explore opportunities for driving shared value, including innovative solutions to local social and environmental issues.
- Develop implementation strategies for MTN Foundation as well as manage oversight functions for program initiatives.
- Contribute to the development of strategies for MTN Sustainability portfolios and identify opportunities for impactful programs in respect of the MTN Sustainability’s work.
- Collaborate with internal teams and external groups to coordinate release processes, facilitate deliverable hand-offs, and ensure timely launch of initiatives.
- Create and manage effective relationships with key stakeholders for continued engagement on each project.
- Develop and manage a standard sustainability assurance protocol for new and existing sustainability programs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify training requirements of team members and develop program to address knowledge gaps.
- Lead in the development of new processes and improvement of existing ones as appropriate.
Job Requirements
Education:
- First Degree in Social Sciences / Arts or related discipline.
- Fluent in English and language of country preferable.
Experience:
9 – 17 years experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization
- 3 years project management experience, preferably within an NGO/C.S.I environment
Deadline: 1st August, 2023 at 10:59 PM.
How to Apply: Interested and qualified candidates should use the links below to apply:
- Senior Manager – Channel Management, Sales and Distribution
- Advisor – Benefit and Recognition, Human Resources
- Specialist – Customer Support
- Specialist – Onboarding Operations
- Manager – Core Wallet
- Manager – International Business Roaming and IDD, Marketing
- Manager – Market Development, Fixed Broadband
- Accountant – Sales Support Retail, Finance
- Senior Manager – Sustainability and Shared Value Programmes, Corporate Services