Vacancies at MTN Nigeria

Nigeria

Mtn

Company Info

Large organization

200 + Employees

MTN Nigeria

MTN Nigeria is a vital component of the MTN Group, which holds the distinction of being Africa’s premier cellular telecommunications enterprise. The groundbreaking moment arrived on May 16, 2001, when MTN achieved the historic feat of initiating the first GSM call. This milestone followed the highly acclaimed Nigerian GSM auction orchestrated by the Nigerian Communications Commission earlier in that year.

1). Senior Specialist – ICT Product Category

Job Identification: 1386

Location: Ikoyi, Lagos

Job Schedule: Full time

Job Category: MTN Level 3
Reports To: General Manager Enterprise Marketing
Division: Enterprise Business

Description

  • Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions.
  • Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
  • Act as the application(s) functional expert by providing expertise in the business process supported by the application(s)
  • Provide detailed definition on how the applications will support business requirements.
  • Conduct impact analyses of business requirements on the system.
  • Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture.
  • Serve as process expert/coach for the team’s owned standard deliverables – optimize for the supported clients.
  • Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
  • Designing and enforcing architectural standards
  • Synchronize architectural solution and resolve architectural differences and interdependencies within different verticals.
  • Identifying new IoT opportunities and selling directly to customers
  • Support creation of platform design, build and deployments
  • Support methods adoption and act as experts in how to create deliverables most cost effectively
  • Developing a good understanding of the customer needs, products, and vertical market
  • Managing the relationship with key customers to deliver ongoing growth of connections, revenue and retention.
  • Work collaboratively with the customer to develop Business Requirements.
  • Facilitate sharing of best practices – identify and drive productivity improvements.
  • Evaluate and provide detailed technical feasibility study of IoT platform suppliers/vendors.

Education

  • First Degree in IT / Engineering or related discipline
  • Fluent in English

Experience:

  • 6-13 years’ experience which includes:
  • Minimum 5-6 years of proven hands-on experience in IoT Platform development and deployment in a CDI/DevOps-based environment.
  • 5+ years of strong experience owning and delivering products
  • The background that comprises both solid business understanding as well as high level understanding of high-quality product delivery
  • Proficiency in cloud-native development & deployments and web services technologies (e.g. REST, JSON, XML, SOAP, HTML5, etc.).
  • Proven experience with RDMS and NO-SQL such as: Oracle, MS SQL, PostgreSQL, Cassandra, MongoDB.
  • Experience in solution selling/outcome-based sales.
  • Understanding of IoT or communications technology in an enterprise setting
  • Knowledge of fundamental elements of IoT systems and have the skills needed to design and build E2E system propositions
  • Understanding of IoT system vulnerabilities and how to secure IoT devices, and the networks they use to communicate, against malicious attacks
  • Proven experience in developing & deploying large-scale enterprise backend & frontend software systems & web applications.

Application Closing Date
10th August, 2023; 10:59 PM.

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2). Senior Manager – Planning and Fulfilment

Job Identification: 3208
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager – Global Sourcing and Supply Chain
Division: Finance

Mission

  • Oversee the planning and forecasting, order management, warehouse logistics, and inventory operations.
  • Responsible for Supply Chain management, which includes demand and supply planning, inventory management, warehousing, and logistics management for network equipment, parts, IT devices, and SIM cards.

Description

  • Ensure adherence to KPIs and SLAs relating to planning and fulfillment and GSSC.
  • Manage process standardization and transformation initiatives.
  • Develop Knowledge Management frameworks and ensure knowledge is retained in the team.
  • Review and approve the amendment in the sales order or any exceptional approval for sales order.
  • Review and approve product obsolescence, stock transfer, disposal of materials and demand forecast.
  • Conduct meeting with cross-functional team for demand planning and sales and operational planning.
  • Work closely with HR in Staffing, people initiatives and attrition management.
  • Work with Quality team to ensure Process Improvement Initiatives, IT on automation and digitization initiatives for the process.
  • Review Root Cause Analysis (RCA) for SLA noncompliance and take corrective action.
  • Identify potential sensitive issues and escalate it to the appropriate level.
  • Provide information to the General Manager – Supply Chain on work accomplishments, challenges, progress in work processes, individuals and team needs.
  • Report process dashboards on various performance metrics internally to General Manager, Supply Chain
  • Drive best practice, continuous improvement and innovation at process and procedure level within the commercial and technical sourcing portfolio and liaise with Group Sourcing for the incorporation of these into the Global Template
  • Bring commodity-based sourcing expertise to commercial –provide input on requirement specifications, demand management, cost, performance, market risk, market availability, quality and reliability of product/ service.
  • Review and approve Business Case for sourcing spend and Submit Business Case on sourcing spend to decision body for approval.
  • Assess gaps in commercial sourcing process, develop and implement solutions, and train key stakeholders to ensure sustainable solutions are delivered.
  • Responsible for strategic supplier operational procurement and supply chain management
  • Lead negotiations and define information requirement.
  • Identify price and volume opportunities and conduct market and supplier analysis.
  • Review key risks, issues, and dependencies and set mitigation actions.
  • Compliance and implementation of policies defined by MTNN and MTN Group
  • Review departmental performance against agreed KPIs and their compliance with SLAs and reverse SLAs.
  • Review and monitor the plan for continuous improvement.
  • Provide input into the review of all projects initiated.
  • Strategic Partnerships with the MTNN leadership team to drive awareness of expected behaviors and the impact of non-compliance on bottom-line results and company image and reputation.

Requirements

  • A First Degree in Business Management, Supply Chain / Logistics Management or any relevant/numerate field.
  • A Master’s Degree in Management / Supply chain / Logistics or any relevant/numerate field will be an added advantage
  • Fluent in English and the language of the country preferable

Experience:

  • 7 – 9 years of work experience comprising:
  • With minimum 5 years or more manager role in relevant sector/ industry
  • Experience in Warehouse, Distribution or Logistics Operations Management with responsibility for stock items with value in excess of N10billion.
  • Computer literacy and understanding of warehouse, inventory, and distribution systems.
  • Experience dealing with customers (service industry).
  • Telecoms / FMCG inventory / logistics /distribution management experience.
  • Experience in managing the procurement function of a reputable organisation.
  • Experience in contract administration and contract writing.
  • Working experience with Oracle
  • Experience within the Facilities function of a large corporation
  • Experience in property negotiation, 3rd party management, facilities, and maintenance management

Application Closing Date
15th August, 2023; 10:59 PM.

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3). Analyst – Segment and Channel Planning

Job Identification: 3170
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2

Description

  • Monitor MTN Nigeria customer touchpoints to ensure adherence to defined customer service propositions across all channels (Call Center, Walk-In, Self Service, Social Media/ Digital, Account Management).
  • Apply research skill to accomplish business objectives: analyze data, search for trends, develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research
  • Conduct periodic assessments to identify issues and generate insight for management decision-making.
  • Coordinate and manage “voice of the Customer” initiatives through various segmented customer engagement programs i.e. Customer Focus Group Sessions, Customer Forums) on applicable platforms.
  • Develop and implement innovative service improvement programs through enterprise-wide culture and indoctrination initiatives.
  • Provide stakeholders with relevant information needed for proper and timely evaluation of projects and plans.
  • Research Industry evolution & competition’s activities in order to Identify segment specific gaps and Strategies in order to exploit them to MTNNs advantage
  • Analyze relevant best practices and provide recommendations to Segment & channel Planning Manager.
  • Develop and implement all Customer Education drives via diverse channels (TV, Radio, Email, Social Media, Self Service, Digital and Print Media).
  • Periodic audit and review of the customer service blueprint to ensure adherence and propose improvements as required.
  • Manage relationships with key customers impacting business units for service efficiency across all segments (High Value, Mass Market, Youth & Teens and Women).
  • Ensure uniform and timely dissemination of customer-impacting information (across all segments and channels) to the frontline.
  • Manage and liaise with approved creative agencies (Advertising and Media) to develop creatives for the communication of service initiatives to customers.
  • Develop and deploy customer communication plans for Emergencies and planned service downtimes to manage customer experience.

Education

  • First Degree in any relevant discipline
  • Fluent in English

Experience:

  • 3 – 7 years’ experience which includes:
  • Experience working in a medium-sized organization
  • Experience in Customer Care and Management
  • Some experience in formal business analysis

Application Closing Date
15th August, 2023; 0:59 PM.

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4). Senior Manager – Human Resources, FibreCo

Job Identification: 2719
Location: Ikoyi, Lagos
Job Schedule: Full time

Mission / Core Purpose of the Job

  • The Senior Manager – Human resources is responsible for the planning and managing of Human Resource activities to maximize the strategic utilization of human resources, leading and directing the routine functions of the HR function.
  • This  position formulates partnerships across the HR function to deliver value-added service to management and employees in  the FiberCo. that reflects the business objectives of the organization.
  • The HRBP maintains an effective level of business literacy about the business unit’s financial position, its midrange plans, its culture and its competition.
  • This role enables HR Partnerships with stakeholders relying on HR Analytics to draw the road for improving the Employee Value Proposition.

Key Performance Areas:  Core, Essential Responsibilities / Outputs of the Position (KPA’s)
Strategic Role:

  • Set the strategic plan of the HR function, and manage activities including the compensation and benefits, employee relations, recruitment, HR business partnership and HRIS.
  • Manpower planning and budgeting for the company personnel costs and HR department OPEX and CAPEX.
  • Represent HR in appropriate forums and meetings promoting the company to ensure a positive image and enhanced reputation, both internally and externally.
  • Maintain awareness of changes in employment law, government policy and emergence of best practice using this to ensure that external services provided for company staff health are managed effectively and deliver excellent services for the employees.

Talent Acquisition, Recruitment & On-boarding:

  • Lead the process of recruitment and employment in the company externally and internally.
  • Control the recruitment process while ensuring adherence to respective policies and procedures/Global Talent Standers implementation and deployment.
  • Administer the recruitment cost (OPEX) in addition to recruitment budget management.
  • Advertise vacancies through official channels, perform shortlisting against high standard qualifications, manage e-recruitment on hirevue, share results, arrange and conduct interviews in cooperation with concerned teams and consolidate and share feedbacks to obtain needed approvals.
  • Supervise compiling selection criteria and prioritisation of applicants.
  • Conduct reference, qualifications and background checks appropriately.
  • Prepare and submit the company offer to the selected candidate.
  • Providing professional support and advice on recruitment issues to Line/ departmental Managers.
  • Design and manage the on-boarding programme for new joiners, prepare invitations, materials and logistics with concerned parties.

Reward & Recognition, EVP:

  • Responsible for establishing and overseeing the company’s salary structure.
  • Carry out Job evaluation in terms of related compensation and benefit.
  • Responsible for running the monthly payroll.
  • Receive and implement approved individual remuneration instructions.
  • Carry out the salary review exercise on company level.
  • Supervise remuneration payments to employees on a regular basis.
  • Calculate separation and overtime payments.
  • Implement the group policy regarding employees’ bonus calculation and payment.
  • Monitor HR overall budget vs. expenditure and provide suggestions to optimise Staff Cost budget.
  • Follow up with the Finance division when any adjustment in HR budget is needed.
  • Set recognition strategies to build and enhance the recognition culture in cooperation with OD.
  • Managing & administrating the recognition platform MTN Shine.

Employee Relations:

  • Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations.
  • Ensure a motivating working environment and maintain work life balance practices.
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, dismissal and administering disciplinary procedures.
  • Provide advisory and consultancy on all aspects of employment law and practices to all Exco.
  • Analyse and modify reward policies to establish competitive programs and ensure compliance with legal requirements.
  • Lead the consultation and negotiation process with staff on all aspects of employment matters working to ensure excellent employee relations.
  • Conducting exit interviews, gather and interpret feedback.
  • Execute the social agenda and proposing new ideas.

HR Business Partnership:

  • Establish, maintain and foster good relationships between the company and employees.
  • Generate HC reports and any other requested reports. Conducts weekly/monthly meetings with respective business units.
  • Consult with line management, providing HR guidance where appropriate.
  • Analyse trends and metrics in partnership with the Group HR teams to develop solutions, programs and policies.
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
  • Partner with the legal department as needed/required.
  • Provide day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
  • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Provide HR policy guidance and interpretation.
  • Develop contract terms for new hires, promotions and transfers.
  • Provide guidance and input on business unit restructures, workforce planning and succession planning.
  • Identify training needs for business units and individual executive coaching needs.
  • Participate in evaluation and monitoring of training programs to ensure success. Following up to ensure training objectives are met.

BOOST – HR Analytics:

  • Maintain records and compile statistical reports concerning HR data such as hires, transfers, performance appraisals, and absenteeism rates..etc.
  • Analyse statistical data and reports to identify and determine cause of personnel problems and develop recommendations for improvement of organization’s personnel policies and practices.

Job Requirements (Education, Experience and Competencies)
Education:

  • Minimum of 4 Year Bachelor Degree in equivalent specialization MSc, MBA is a plus.

Experience:

  • Manager track record of 5+ years; with at least 3 years in Telecom industry.
  • Worked across diverse culture and geographies.

Competencies:
Head – Big Picture Focus:

  • Strategy Implementers – Ensures execution of strategies through creating and implementing tactical plans for others to follow.
  • Decisive Problem Solver – Has the mental agility to identify business challenges and explore effective solutions through effective influencing
  • Best Practice Value Creator – Encourages commercial innovation and continuous improvement for systems, processes,  products and service offerings

Heart – Emotionally Intelligent:

  • Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow
  • Guiding People Manager – Is self-aware and guides team capability development through opportunity creation for realising potential
  • Relationship Builder – Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused:

  • Results Achiever –  Produces sustainable divisional results through ethical practices
  • Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

Others:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.

Application Closing Date
11th August, 2023 at 03:09 PM.

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5). Senior Manager – Business Strategy

Location: Ikoyi, Lagos

Mission:

  • Lead strategic initiatives, analyze industry trends, and translate problem statements into solutions, identifying growth opportunities, and addressing macro-economic and competitive landscape changes.

Description:

  • Analyze business performance data, market insights, and financial forecasts to identify areas for continuous improvement.
  • Lead the strategic planning process, including the formulation of long-term objectives, key strategies, and action plans.
  • Translate business goals into actionable initiatives, ensuring alignment with industry trends, customer needs, and the competitive landscape.
  • Drive the implementation and monitoring of strategic initiatives to ensure timely execution and the achievement of desired outcomes.
  • Evaluate competition, market disruptions, regulatory changes, and industry dynamics to proactively inform the positioning of the company and decision-making.
  • Lead diagnostics and problem-solving workshops, applying economic and business principles and recognizing the intricacies of complex problems to develop innovative solutions driven by or supported by data.
  • Maintain rigorous analytical and data synthesis skills; in particular, develop decision support models to guide strategy and key operational decisions.
  • Identify strategic risks and develop risk mitigation strategies to ensure business continuity.
  • Evaluate the successes and failures of internal consulting initiatives through rigorous post-implementation evaluation.
  • Produce deliverables – including market profiles/assessments, presentations, business plans, etc.
  • Translate discussions and decisions into effective presentations (tailored to the audience and purpose).
  • Conduct a comprehensive market analysis to identify emerging trends, customer preferences, and opportunities for growth.
  • Manage cross-functional projects across functions.
  • Cultivate external alliances, partnerships, and industry collaborations to drive innovation and capitalize on growth opportunities.
  • Ensure that internal stakeholders are kept informed of the results of the implementation of strategic initiatives.
  • Develop internal consulting competencies within Strategy and innovation.
  • Coach and mentor others within the team to ensure capacity-building.

Education:

  • A first degree in Business Administration, Economics, or a related field (a master’s degree is preferred)
  • Possession of a project management certification is advantageous.
  • Fluent in English

Experience:

9–17 years of work experience, which includes:

  • Management track record of 3 years or more
  • Minimum 5 years experience working in a global or multinational management consultancy (understanding emerging markets) advantageous
  • Proven experience in strategic planning and creating strategy documents
  • Track record of driving strategic initiatives and delivering results
  • Understanding of the mobile telecoms industry and emerging trends
  • Understanding of the financial services industry is advantageous.

Deadline: Aug 10, 2023

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6). Analyst – Treasury Performance

Location: Lagos

Mission

To manage and advise Executive management on the impact of Macroeconomic variable on MTNN operations and manage MTNN Treasury department Key Performance Indicators (KPIs).

Description

  • Distill the impact of Federal government Medium Term Expenditure framework, monetary and fiscal impact on MTN Nigeria business plan and strategic intent.
  • Conduct periodic banking industry evaluations for management information and updates, analyzing the impact of the movement of various macro-economic indicators on MTNN resources.
  • Develop a robust Treasury Performance Dashboard that measures the company  performance against the economic variables and its impact on Shareholders returns and defined management benchmark.
  • Coordinate MTNN Investment and liquidity management committee.
  • Analyze and report on investment portfolio strategy, yields and investment instruments, bank relationships, risk management and process metrics.
  • Coordinate periodic reviews of investment and foreign exchange policies, benchmarking policies with other companies.
  • Develop, confirm, monitor and report on the Key Performance Indicators (KPIs) for the Treasury department.
  • Develop and prepare regular reports for management on the department’s performance.
  • Develop a robust management report to review the viability of MTNN projects and the impact on shareholders’ value.
  • Monitor and ensure compliance with MTNN Treasury policies and procedures, serving as focal point for business units requiring assistance in treasury related matters.

Education:

  • First degree in Accounting, Economics or Finance.
  • A Professional qualification (ICAN, ACCA, ACT, CIMA, LeveI CFA).
  • An MBA or MSc would be an added advantage.
  • Fluent in English.

Experience:

3 – 7 years’ experience including:

  • Experience working in a medium-sized organization.
  • Experience in Performance Reporting and Business Analysis.
  • Extensive knowledge in Macro-Economic Analysis and Research.
  • Experience in Performance Management in Corporate Treasury.
  • Experience in Cash Management.
  • Experience in Excel Modelling

Deadline: Not Stated

How to Apply: Interested and qualified candidates should use the links below to apply:

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