Vacancies at Norrenberger

Norrenberger is a leading, independent financial services group that provides bespoke financial solutions that add value to our individual and institutional clients. Our component companies are licensed and regulated either by the Central Bank of Nigeria (CBN) or the Securities & Exchange Commission (SEC) to provide Investment Banking, Fund Management, Financial Advisory and Foreign Exchange services to our discerning clientele.

1). Front Desk Officer

Location: Lagos

Job Description

• As Front Desk Officer in asset management, your responsibilities include maintaining excellent client relations, addressing inquiries, ensuring smooth administrative processes greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.

Roles and Responsibilities

• Responsible for managing the ambiance of the Front Office/Reception area as well as Meeting Rooms.
• Responsible for warmly receiving guests in the office.
• Receive, sign for, and distribute mail and delivered packages from courier companies or other sources.
• Management of e-mail correspondence and inquiries from internal and external clients via the Client Service group e-mail address.
• Responsible for handling incoming calls to the official telephone number from clients, prospects, and vendors.
• Implementation of developed service standards to ensure that clients’ confidence in Norrenberger’s understanding of their specific requirements and objectives is maintained.
• Receive and log client complaints, determine the cause of the complaint, explain possible resolutions to the client, and follow up with responsible internal parties to ensure resolution and escalation to the Unit Lead where necessary.
• Responsible for managing client birthday information and contacting clients on their special days to aid in bonding of the organization to clients.
• Responsible for handling client and prospect inquiries via the online chat platform.
• Attract potential clients by answering product and service questions, and suggesting the best-suited products/services to meet the client’s objectives

Qualifications and Experience

• A Degree in Business Administration, Customer Service, Banking, and the Finance sector is often preferred.
• Minimum of five (2-4) yearsyearsrience in client service and Admin in the banking or finance sector
• Experience in communication, customer relationship management, or administrative studies will be advantageous.
• While not always required, certifications related to customer service or front desk management may enhance qualifications.

Application Closing Date
Not Specified.

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2). Human Resources and Admin Officer

Location: Abuja (FCT)

Job Description

• We are currently seeking to hire a Human Resources and Admin Officer for one of our subsidiaries located in Abuja. The ideal candidate will play a crucial role in overseeing human resources functions and administrative tasks within the subsidiary.
• With a minimum of 3– 6 years of experience in HR and administrative roles, you will be responsible for ensuring the smooth operation of HR processes, maintaining employee records, and providing administrative support to various departments. This role will be onsite at our Abuja location.

Key Responsibilities

• Manage the end-to-end recruitment process, including job postings, screening resumes, conducting interviews, and making hiring decisions.
• Coordinate new hire onboarding activities, including orientation sessions, documentation, and training schedules.
• Serve as a point of contact for employee inquiries and concerns, providing guidance and support as needed.
• Assist in resolving employee conflicts and grievances in a fair and timely manner, promoting a positive work environment.
• Implement performance appraisal processes, ensuring timely completion and feedback for employees.
• Provide support in developing performance improvement plans and conducting performance discussions with managers and employees.
• Identify training needs within the organization and coordinate training programs and initiatives to address skill gaps.
• Assist in organizing workshops, seminars, and other learning opportunities to enhance employee development.
• Maintain accurate employee records, including personal information, attendance, leave balances, and performance evaluations.
• Prepare HR-related reports and documents, such as employment contracts, HR policies, and organizational charts.
• Ensure compliance with labor laws, regulations, and company policies related to HR and employment practices.
• Assist in developing and updating HR policies and procedures to align with legal requirements and best practices.
• Provide administrative support to various departments, including managing office supplies, scheduling meetings, and handling correspondence.
• Assist in organizing company events, such as staff meetings, training sessions, and social gatherings.

Qualifications and Requirements

• Bachelor’s Degree in Human Resources Management, Business Administration, or related field.
• Must have 3– 6 years of experience in HR and administrative roles, preferably in a corporate environment.
• Strong knowledge of HR practices, employment laws, and regulations.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proven ability to maintain confidentiality and handle sensitive information with discretion.
• Certification in Human Resources (e.g., ACIPM, PHR, SHRM-CP) is an advantage.
• Conduct various employee welfare and engagement initiatives and employee relations communication for employees as required.

Deadline: Not Specified

How to Apply: Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.