Company Info
Large organization
Personal Trust Microfinance Bank
151 to 200 Employees
Personal Trust represents a microfinance institution situated in Lagos, operating under the umbrella of First Ally Capital Limited (FACL). Originally recognized as Personal Trust Savings and Loans, the institution obtained its registration in 1993, initially functioning as a Mortgage Bank. However, in 2014, it underwent a transformation into a Microfinance Bank. With a web of branches strategically dispersed across Lagos State, Personal Trust caters to the financial needs of individuals, microenterprises, small businesses, and medium enterprises (MSMEs).
1). Branch Manager
Location: Lagos Mainland, Lagos
Employment Type: Full-time
Job Summary
- The Branch Manager is responsible for the development, coordination, supervision and implementation of operational and business activities in the branch.
- The job holder implements strategic plans and drives sales target and revenue in line with budgetary projections.
Duties and Responsibilities
- Ensure high-quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes)
- To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
- Proactively identify and assess the risks faced by the branch and reduce the overall exposure by maintaining an effective system of controls.
- Ensure the effective rollout of management initiatives to the branch
- Maintains a high level of integrity and ethical standards
- Manage assets, e.g. cash and cost accountabilities, with emphasis on the containment of controllable costs
- Manage and ensure overall operational readiness/efficiency of branch infrastructure (including, premises, assets, physical security, opening/closing procedures and operational issues such as fraud, losses and differences
- Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated and recommend revision of internal controls where appropriate, to address new or previously uncontrolled risks
- Ensure that dual controls and levels of authority and limits of access to information/systems are adhered to
- Develop marketing and relationship management plans to achieve responsive sales targets for the centers
- Coach the responsive relationship management team on product knowledge,
- Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff
- Prepare a staffing plan to meet service demands in the branches
- Prepare periodic reports including daily, weekly, monthly, quarterly and annual reports
- Achieve volume and revenue target
- Flexibility to carry out any other task as requested by Management
Qualifications
- HND / BSc in Science, Social Science or any other related course
- Evidence of completion/ exemption of/from NYSC
- Evidence of completion of Microfinance Certification program.
Experience:
- Minimum of five (5) years’ experience as a branch Manager in a bank
- Analytical and practical understanding of workflow, capacity planning / optimization and process implementation
- Proven experience of marketing and negotiating techniques
Skills:
- Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
- Business acumen – Ability to spot opportunities and optimize revenue generation for the business
- A thorough knowledge of standardised banking products
- A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product
- Extensive knowledge of banking regulations
- Understanding and application of Best Practice in all areas of Operations with the ability to drive efficiency and effectiveness
- Strategy planning and implementation
- Strong planning, organizational and time management abilities
- Excellent computer skills; experience in financial software, Microsoft Office Suite
- Advanced knowledge of regulatory provisions, policies and best practices
- Leadership, team management and mentoring
- Metrics-driven mindset
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Proficient in the use of MS Office suite.
Application Closing Date
29th August, 2023.
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2). Marketer
Location: Lagos Mainland, Lagos
Employment Type: Full-time
Job Summary
- A Marketer is responsible for prospecting, marketing, business development and income generation in line with the key performance indicators.
- The Marketer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.
Duties and Responsibilities
- Achieve growth within the Key performance indicators; liability and risk asset generation, account opening, income generation, and e-banking product offerings.
- Evaluate the creditworthiness of customers by processing loan applications and documentation.
- Monitors active loans and enforces collection and recoveries.
- Ensures the achievement of all budget parameters.
- Develop referral networks and cross-sell products and services.
- Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
- Actively seek out new sales opportunities through cold calling, networking and referrals.
- Expedites the resolution of complaints to maximize satisfaction and boost customer service experience.
- Achieve a healthy portfolio and deposit mix.
- Executes marketing strategy and develops marketing campaigns.
- Ensures compliance with all internal policies and regulatory guidelines.
- Monitors competition by gathering current marketplace information on pricing, products, etc.
- Recommends changes in products, services, and policies by evaluating results and competitive developments.
- Identify potential loan markets and develop peferral networks.
- Perform any other duties as may be assigned by Management.
Qualifications
- HND / B.Sc in Social Science or any other related course.
- Evidence of completion / exemption of / from NYSC.
Experience:
- 3 – 10 years of work experience.
- Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.
Skills:
- Demonstrated ability to communicate, present and influence credibly and effectively at all societal levels.
- Proven ability to drive the sales process.
- Strong business sense and industry expertise.
- Basic understanding of sales principles and customer service practices.
- Friendly, helpful, confident and engaging personality.
- Excellent communication and interpersonal skills.
- Ability to work in a goal-oriented environment.
- Ability to work in a team.
- Strong planning, organizational and time management abilities.
- Proficient in the use of MS Office suite.
Application Closing Date
17th August, 2023.
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3). Credit Analyst
Location: Lagos Mainland, Lagos
Employment Type: Full-time
Job Summary
- The Credit Analyst will perform credit analysis and risk assessment on current and potential customers to determine their eligibility in line with the credit guidelines and policies of the bank.
Duties and Responsibilities
- Ensure high quality evaluation of credit applications and customers to determine if they meet the eligibility and acceptability criteria of the bank in line with the credit policy and guidelines
- Ensure that all terms and conditions (pre and post disbursement conditions) of approval are met, and all security documents are in place prior to disbursement.
- Ensure on-site inspection and monitoring of customer’s businesses and collaterals when necessary
- Maintain control and custody of all security documents in conjunction with the legal department
- Research and evaluate credit applicant’s financial status, references, credit and risk to determine the eligibility of the application
- Perform credit status inquiry and interfaces with Credit Bureaus.
- Ensure that adequate and timely loan loss provisions are made based on actual and expected losses.
- Ensure proper documentation of all incoming and outgoing credit document.
- Interview loan applicants and guarantors when necessary.
- Compare liquidity, profitability, and credit histories of individual or company being evaluated with similar establishments to determine risk.
- Routinely monitor loans for compliance.
- Formulate and implement appropriate strategies and actions to maximize recovery of non-performing accounts and minimize credit loss.
- In conjunction with the remedial team, evaluate collateral and documentation to identify recovery/remedial strategy for restructured accounts.
- Any other responsibility assigned by Management.
Qualifications
- HND / B.Sc in Accounting, Finance, Statistics or any related field.
- Evidence of completion/ exemption of/from NYSC.
Experience:
- Demonstrated experience as a credit analyst in a Microfinance Bank or any other financial institution.
Skills:
- Strong financial analysis skills with the ability to prioritize and manage workflow under strict deadlines
- Highly organized, detail oriented, with solid verbal and written communications skills
- Persistence, flexibility and a high service orientation, as well as a reputation for dependability, professionalism and a commitment to team work.
- Proficient in the use of MS Office suit.
- Ability to multi task and handle pressure.
Deadline: 16th August, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.