Company Info
Large organization
200 + Employees
Polaris Bank
Polaris Bank – Established by the Central Bank of Nigeria (CBN) on September 21, 2018, Polaris Bank emerged to serve the Nigerian public with commercial banking services. Commencing operations on the same day, the bank acquired the assets and took on certain liabilities of the defunct Skye Bank. With an extensive network of over 350 branches nationwide, Polaris Bank takes pride in delivering exceptional customer experiences by leveraging state-of-the-art Information Communication Technology (ICT). By prioritizing ICT solutions across various service delivery channels like mobile banking, ATMs, POS, and online platforms, Polaris Bank plays a crucial role in the Nigerian banking industry, offering customers simple, convenient, and secure banking services.
1). Head, Customer Care (Cash Officer)
Location: Nigeria
Who are we looking for
- We are currently sourcing for candidates to be recruited as Head, Customer Care.
- They will be engaged in the operations department of services and products to customers, fostering and maintaining a healthy relationship between the Bank and its existing and prospective customers.
- Engaging and managing the operations of the branch, as well as promote services, products and ideas. Contributing in the implementation of operational strategies.
Job Description
- Manage daily cash levels in the vault and ensure branch cash requirements are met
- Monitor inter-branch cash movements / requirements
- Ensure cash requirements at the teller point are adequate
- Authorise Customer Care Officer’s (CCOs’) transactions above limits
- Ensure adherence to all control procedures relating to cash movement
- Verify proper documentation/accounting entries to reflect cash movement
- Ensure proper documentation and verification of all CCOs’ and vault transactions
- Monitors CCOs’ till balances and provide funds as appropriate while ensuring CCOs’ cash in till exposure is within approved insurance limit
- Monitor movement of customers in/out of the bulk room for security purposes
- Ensure all accounts /CCOs are balanced at the end of the day
- Organise evacuation of excess cash in vault.
Preferred Skills and Experience / Requirements
- Excellent Customer Account Servicing/ Management skills
- Good knowledge of core banking application (Flexcube)
- Good products knowledge
- Process Management and documentation skills
- Team building, Leadership, coaching and influencing
- Organization/Coordination Skills
- Customer Management
- Analytical skills/problem solving/Negotiation
- Good transaction processing & documentation
- Excellent cash and vault management skills
- Good understanding of banking operations (Domestic & International Operations)
- Good accounting knowledge
- Cost/ budget management
- Liquidity tracking and cash forecasting
- Good communication (oral & written).
Application Closing Date
Not Specified.
===
===
2). Talent Acquisition Analyst
Location: Nigeria
Who are we looking for
- Are you a skilled Talent Acquisition specialist and want to take your career to the next level? If you are passionate and have at least 3 years’ experience in finding exceptional Talent, then we want to hear from you.
Job Description
- Coordinate with hiring managers to identify staffing needs
- Determine selection criteria
- Source potential candidates through online channels (e.g. social platforms and professional networks)
- Plan interview and selection procedures, including screening calls, assessments and in-person interviews
- Assess candidate information, including resumes and contact details, using our Applicant Tracking System
- Design job descriptions and interview questions that reflect each position’s requirements.
- Lead employer branding initiatives
- Organize and attend job fairs and recruitment events if need be.
- Forecast quarterly and annual hiring needs by department
- Foster long-term relationships with past applicants and potential candidates
Preferred Skills and Experience / Requirements
- BSc. in any relevant field.
- Minimum of 3 years’ relevant experience
- Proficiency in Microsoft Office Suite
- Good writing/numeracy/ analytical and time management skills
- Proven work experience as a Talent Acquisition Specialist or similar role
- Familiarity with social media, resume databases and professional networks (e.g. Stack Overflow and Github)
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
- Knowledge of Applicant Tracking Systems (ATSs)
- Excellent verbal and written communication skills
- A keen understanding of the differences between various roles within organizations.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: