Company Info
Large organization
Reliance Health makes healthcare more accessible and affordable by leveraging technology. Reliance Health provides innovative healthcare solutions that address the demands of growing markets with an integrated strategy that includes inexpensive health insurance, telemedicine, and a combination of partner and own healthcare facilities.
200 + Employees
Reliance Health makes healthcare more accessible and affordable by leveraging technology. Reliance Health provides innovative healthcare solutions that address the demands of growing markets with an integrated strategy that includes inexpensive health insurance, telemedicine, and a combination of partner and own healthcare facilities.
1). Corporate Retention Associate
Location: Port Harcourt, Rivers
Employment Type: Full-time
Department: Customer Success
Description
- This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
- The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
- Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
- Assist corporate clients in onboarding and navigating our system and the healthcare system in general
- Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
- Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
- Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
- Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.
Requirements
Ideal Candidate Skills Required:
- B.Sc./ HND degree
- Must be based in Port Harcourt
- Strong written and spoken communication skills
- Strong analytical thinking skills
- Ability to work in a team and collaborate with various individuals
- Strong interest in developing a career in a client-focused role
- Sales/Customer Success/Client Relations experience are added advantages.
Benefits
- Work alongside & learn from best-in-class talent
- Join a market leader within the Insurance space
- Attractive Salary & benefits
- Unlimited leave days
- Free office lunch
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance.
Application Closing Date
Not Specified.
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2). Corporate Retention Associate
Location: Abuja
Employment Type: Full-time
Department: Customer Success
Description
- This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
- The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
- Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
- Assist corporate clients in onboarding and navigating our system and the healthcare system in general
- Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
- Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
- Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
- Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.
Requirements
Ideal Candidate Skills Required:
- B.Sc./ HND degree
- Must be based in Abuja
- Strong written and spoken communication skills
- Strong analytical thinking skills
- Ability to work in a team and collaborate with various individuals
- Strong interest in developing a career in a client-focused role
- Sales / Customer Success / Client Relations experience are added advantages.
Benefits
- Work alongside & learn from best-in-class talent
- Join a market leader within the Insurance space
- Attractive Salary & benefits
- Unlimited leave days
- Free office lunch
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: