Company Info
Mid sized business
1 to 50 Employees
Reposebay - As part of our commitment to assisting businesses in scaling, Reposebay provides top-tier HR consulting services.
Reposebay Human Resources Limited – Our client, DriveMe, is recruiting to fill the positions below:
1). Valet Supervisor
Location: Lagos
Employment Type: Full-time
Job Description
- As a Valet Supervisor, you will be responsible for overseeing the day-to-day operations of our valet services.
- You will lead a team of valet attendants, ensuring a high level of customer service, efficiency, and professionalism in our valet operations.
Key Responsibilities
Supervision and Team Leadership:
- Lead and supervise a team of valet attendants, providing guidance, training, and performance feedback.
- Ensure the team delivers exceptional customer service to all clients.
Operational Excellence:
- Oversee the valet parking process, ensuring efficiency and adherence to standard operating procedures.
- Monitor and manage the flow of vehicles in and out of the facility.
Customer Relations:
- Interact with customers to ensure their needs are met and address any concerns or issues promptly.
- Foster a positive and professional relationship with clients.
Staff Scheduling and Coordination:
- Create and manage staff schedules, ensuring adequate coverage during peak hours.
- Coordinate staffing needs based on business demands.
Quality Control:
- Conduct regular inspections to ensure the cleanliness and organization of the valet area.
- Implement and enforce quality control measures to maintain high service standards.
Qualifications and Skills
- Candidates should possess Bachelor’s Degrees with 2 – 4 years relevant work experience.
- Previous experience in a supervisory role, preferably in the valet or hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team effectively.
- Strong organizational and multitasking abilities.
- Customer-focused with a commitment to providing exceptional service.
- Flexibility to work weekends and evenings as required.
Application Closing Date
16th January, 2024.
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2). Customer Experience Specialist
Location: Lagos
Employment Type: Full-time
Our client is DriveMe.
Job Description
- As a Customer Experience Specialist at DriveMe, you will play a crucial role in ensuring our customers have a positive and seamless experience.
- You will be responsible for handling customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction.
- If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities
Customer Support:
- Respond to customer inquiries and provide assistance via various communication channels (phone, email, chat).
- Resolve customer issues and concerns promptly and effectively.
- Ensure a high level of customer satisfaction by delivering exceptional service.
Communication:
- Communicate with customers to gather feedback and insights to improve our services.
- Keep customers informed about the status of their requests and provide updates on service-related matters.
Problem-Solving:
- Identify and address customer concerns, escalating issues when necessary to ensure timely resolution.
- Collaborate with internal teams to find solutions and improve overall service quality.
Documentation:
- Maintain accurate and detailed records of customer interactions and transactions.
- Compile reports on common customer issues and feedback for continuous improvement.
Customer Education:
- Educate customers on DriveMe’s services, features, and app functionality.
- Provide guidance on troubleshooting common issues and optimizing the customer experience.
Qualifications
- Candidates should possess Bachelor’s Degrees with 4 – 7 years relevant work experience.
- Previous experience in a customer service or support role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with transportation technology and mobile applications is a plus.
Deadline: 23rd January, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Customer Experience Specialist Application – DriveMe” as the subject of the mail.