Company Info
Large organization
200 + Employees
Stanbic IBTC Bank
Stanbic IBTC Bank stands as a prominent African banking group with a strong emphasis on emerging markets worldwide. With a rich history of 150 years, it has been a cornerstone of South Africa’s financial system. Today, the bank’s influence extends across the African continent, encompassing 16 countries. Through its extensive presence and commitment to serving diverse economies, Stanbic IBTC Bank plays a pivotal role in driving financial growth and development in the region.
1). Manager, Innovation
Job ID: 80402421_80362962
Location: Adetokunbo Ademola Street, Lagos
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- The innovation manager will help with Idea generation, evaluation, and implementation to enable a culture and internal framework that drives accelerated innovation across the Group.
- Provide digital R&D capability for Stanbic IBTC Group providing insights on customer journeys, customer behavior analysis, industry analysis, and local and global competition.
Qualifications
- First Degree in any field with applicable analytical certifications
- Minimum of 4 years experience.
- Experience in management of complex operations, ideally within the financial service sector.
- Basic knowledge and understanding of Design thinking methodologies, process/project management, and application Agile methodologies are required.
Behavioral Competencies:
- Excellent interpersonal and communication skills.
- Strong customer focus and service orientation.
- Creative, and analytical with good problem-solving skills.
- Ability to manage ambiguity.
- Self-driven, values-based, innovative, independent adaptive, and results-orientated person.
Technical Competencies:
- Analytical & Statistical skills.
- Basic risk identification and assessment skills.
- Basic project management.
- Ability to analyze trends and make forecasts.
Application Closing Date
Not Specified.
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2). Supervisor, CCC Inbound
Job ID: 80402074_80381669
Location: Ilupeju Industrial Avenue, Lagos
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- To lead & supervise the support team that provides end-to-end processing of customers’ requests/queries received via the Contact Centre by providing timely and seamless resolution.
Qualifications
- First Degree in any field.
- Minimum of 2 years’ of Operational and Customer Service experience
Personal Competencies:
- Well-developed people management skills.
- Excellent interpersonal and communication skills (across the business).
- Well-developed negotiating skills.
- Strong stakeholders focus and service orientation.
- Creative, and analytical with good problem-solving skills.
Application Closing Date
Not Specified.
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3). Team Lead, Outbound
Job ID: 80405288_80329141
Location: Ilupeju Industrial Avenue, Lagos
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- To cross sell the Bank’s Product and Lead a team of outbound Virtual Bankers on, onboarding of new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing and new customers.
- Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via Telephone (Avaya)/email for more pocket share.
- To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound & Inbound) and email to understand their individual needs and position a solution (product).
- Cross sells the bank’s products and services to both existing and new customers (onboarding).
- To effectively support and deliver excellent service to Affluent clients by managing client Attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, proffer wealth and Financial Advisory, engage clients to drive awareness of our Customer Value Proposition to drive customer retention and loyalty.
Qualifications
- First Degree in any field.
- Minimum of 5 years experience.
Personal Competencies
- Strong leadership qualities.
- Good verbal and written communication skills.
- Knowledge & experience in effective service delivery.
- Strong Influencing and persuasive skills.
- Ability to listen and probe effectively.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: