Company Info
Large organization
200 + Employees
Standard Chartered Bank
Standard Chartered Bank is a dynamic international bank that combines agility with a significant global influence. With a remarkable history spanning over 160 years, our mission has been to create positive impacts for our clients, communities, and our team members. We embrace a mindset of questioning the conventional, embracing challenges, and continuously seeking opportunities for growth and improvement. As a leading international bank, we are committed to fostering prosperity for individuals and businesses alike, across the regions of Asia, Africa, and the Middle East. Our dedication lies in empowering progress and enabling success in the diverse and vibrant markets we serve.
1). Specialist, Financial Market Operations
Job ID: 2300008884
Location: Lagos
Schedule: Full-time
Job: Operations
Employee Status: Permanent
Role Responsibilities
- The role holder is responsible support to the Product delivery Manager FXMM in the end to end deal processing, settlement and confirmation of all FX and MM deals for in-country Financial Markets Operations.
Strategy:
- To work closely with Manager Product Delivery FXMM to ensure services delivered are of top quality and that customer’s needs are being attended to according to our service level agreements.
- To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
- To support country FMO head, Product Delivery Manager FXMM to deliver the FM Business strategy as it relates to FXMM.
Business:
- Management of the day to day operations of the desk to align with the business strategy and priorities, monitoring service issues and action plans to rectify it and work with Manager FXMM to improve operational risk environment within the team
- Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a corporate body are met and satisfied.
- Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice
Processes:
- Support the Product Delivery Manager-FXMM in the processing of transactions relating to Central Bank of Nigeria FX auctions.
- Take responsibility for the processing of FX Forward discounting and Unutilised FX sold to the Central bank (including record keepings). This also involve clients are promptly credited upon receipt of refunds from the CBN.
- Responsible for the daily reconciliation of Central bank of Nigeria No exposure Opics profiles in line with approved process.
- Work with other managers and officers within FMO to produce weekly and monthly MIS for Nigeria FMO Head.
- Serve as the first point of contact for all customers queries and complaints for the team. Manage all complaints queries in line with established procedure.
- Responsible for driving total utilisation of GEMS application within the team.
- Responsible for ensuring complete, accurate and up to date report of discounted FX forward is maintained for the team.
- Work with other stakeholders to maintain a complete and up to date schedules of weekly FX sold via the CBN Invisible and SME window.
- Role holder will work with FXMM Investigation team in GBS to ensure all outstanding items relating to the products are promptly attended to.
- Responsible for working with FM Sales and RMs on corporate deposits booked for clients in Opics.
Risk Management:
- Demonstrate awareness and understanding of the main risks Financial Market Operations and particularly the job role.
- Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
- Ensure any operational incidents (Risk, losses or near misses) identified are escalated promptly.
Governance:
- Review trend analysis of performance benchmark standards (straight through processing attainment, query resolution turnaround times etc)
- Ensuring controls related to FM Operations are applied to daily processes to confirm minimal risk
Regulatory & Business Conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the FMO Nigeria to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct, and compliance matters.
Key Stakeholders:
- Settlement & Clearing
- External Validation
- FM Stakeholders
- FM front office
- WMPS
- UKINV team
- Finance
- Local Banks
- Central Bank of Nigeria
Other Responsibilities:
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- Serve as an alternate to the Product Delivery Manager FXMM in the processing all Money Market transactions including interbank deals.
Requirements
Our Ideal Candidate:
- Market Knowledge: – awareness and understanding of the wider business, economic and market environment in which the firm operates. Must be conversant with various regulations that impact financial markets in the location, specifically Central Banks of Nigeria circulars relating to FXMM
- Risk Management and Control: – ability to identify risks and escalate it. Also, an awareness and understanding of the main risks facing the bank, Financial Markets and the role the individual plays in managing them.
- This role would require a good Bachelor’s Degree, 3+ years of relevant experience preferably in financial institution and banking Operations
- Good knowledge of Foreign Exchange and Money Market processes and products
- Proficient in PC Skills particularly Microsoft Excel
- Ability to work within a multi-function, multi-discipline team environment with good stakeholder management skills
- Good communication, Interpersonal and analytical skills.
Role Specific Technical Competencies:
- Manage Risk
- Manage Change
- Business Governance & Support
- Manage People
- Service Delivery & Operations
- Manage Conduct
Application Closing Date
11th August, 20233; 4:59:00 AM
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2). Trade Service Officer
Job ID: 2300014098
Location: Victoria Island, Lagos
Job: Operations
Schedule: Full-time
Employee Status: Permanent
Responsibilities
Overall Responsibilities:
- To assist the Team Lead Ops in managing and overseeing the day-to-day Core Operation team with the aim to achieve:
- Operational standards / compliance
- Increased productivity and efficiency
- Good cost control within the team
- Good quality control on operational / transactional risks
- Compliance with regulations relating to Trade
- Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency and
- services.
- Work closely with Trade Product Operation and GBS to standardize, simplify, improve, and streamline process to strive for continuous productivity improvement.
- Work closely with Trade Client Operation team to continuously drive tier 1 client experience improvements.
Process, Productivity and key responsibility:
by Generic Product Program and Country Product Addendum:
- Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
- Sanctions policy & procedures
- Group Policies / GDOI
- Legal & Compliance Policies
- Local Regulations
- Monitor workflows to ensure all transactions are promptly processed as reflected by the agreed turnaround times for customers by team members who possess the compatible expertise.
- Counter
- Pre-processing / Scanning
- Safekeeping
- Post-processing & despatch
- Document endorsements & substitutions.
- Regulated in Country Processing Activities.
Governance & Risk Management:
- Monitor workflow of transactions during pre-processing and post processing ensuring items are completed within agreed TAT and any items escalated in case of TAT breach.
- Support to effectively implement all operational, regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
- Assist to coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to Business Unit Head and BRM, when they occur.
- Proactively communicate with the Business Unit Head and BRM on operational risk issues. Escalate significant events to Business Unit Head /BRM as appropriate. Support operations team pre/post audits and assurance reviews.
- Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time
- Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
Business Continuity Management:
- Assist Head of Trade Operations to ensure an adequate Business Continuity Management (“BCM”) plan is in place across the business, to facilitate continuity of critical business operations in the event of significant business interruption.
People and Talent:
- Train up team members to maximize the productivity of resources available and to ensure that they have the required level of expertise to answer customers’ queries and apply the operational standard required by the Bank.
- Monitor morale and constantly motivate direct reports to ensure that optimum level of productivity and service standards are achieved.
- To act as a sponsor for the team for all changes facing Trade Operations group to ensure that such changes are implemented successfully
- Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
- Review team structure and capacity plans in accordance with change in business structure and demand.
- Ensure succession planning for critical roles in place.
Regulatory & Business conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Always work towards achieving the outcomes set out in the Bank’s conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Engage with local regulatory stakeholders and build trusted and valued relationships to drive outcomes that are satisfactory to the conduct of business in the country
- Monitor the effective communication and implementation of regulatory changes
Key Responsibilities
- Ensure that documents received are treated same day and at most, before end of SLA
- Seeking approvals, when Necessary, through RM/CM.
- Handling of import Bills for Collections document
- Completion of all push backs on trade transaction dashboard and follow up with GBS for completion and release issuance.
- Ensure Bill of Exchange are sent to individual without delay
- Performs technical and physical validation of all bills shipping document received
- Receipt of Acceptance of Bill of Exchange, processing, follow up for release of acceptance on IMEX after which endorsement of the shipping document to client where ACP is completed
- Primary vault key holder
Key Relationships
Internal:
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- Head & team members of Trade Operations
- Head & managers of GBS
- Trade BRM
- Group Trade Operations & Centre of Excellence
- Local TB Product Management
- CCIB Head, RMs & CMs
- BB Head, RMs
- Business Technology
- Front Office & Middle Office
- Other Operations Functions
- Other Functions (HR, Finance, Legal & Compliance, Tax)
- Audit and investigations
External:
- Customers
- Vendors
- External consultants
- Bank Audit / Accounting firms
- Local and Regional Regulators
Regulatory & Business Conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Requirements
Role Specific Technical Competencies:
- Business Governance and Support
- Business facilitation
- Business Partnering
- Process Management
- Manage Change
- Service Delivery and Operations
- Products + Processes
Deadline: 8th August, 2023; 11:59:00 PM
How to Apply: Interested and qualified candidates should use the links below to apply:
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