Company Info
Large organization
200 + Employees
TTC began operations in 2003 as TTC organisation before being registered with the Corporate Affairs Commission in 2007 as TTC Mobile Limited. We are in the business of developing workforce in the telecom industry by providing practical telecom training. We have over ten years of corporate experience in training delivery.
TTC Mobile began operations in 2003 as TTC organisation before being registered with the Corporate Affairs Commission in 2007 as TTC Mobile Limited. We are in the business of developing workforce in the telecom industry by providing practical telecom training. We have over ten years of corporate experience in training delivery.
1). Customer Success Manager
Location: Lagos (Remote)
Employment Type: Full Time
Job Description
- We are looking for a dedicated and customer-focused individual to join our team as a Customer Success Manager.
- As a Customer Success Manager, you will be responsible for nurturing leads, facilitating sales calls, and ensuring a seamless transition from lead to customer.
- You will play a critical role in building strong relationships with potential customers and guiding them through the sales process to ultimately close deals.
Key Responsibilities
- Initiate and manage email follow-up sequences to nurture leads and provide them with valuable information about our products or services.
- Collaborate with the sales team to schedule and conduct sales calls with potential customers.
- Act as a primary point of contact for leads, addressing any questions or concerns they may have and providing personalized assistance throughout the sales process.
- Utilize persuasive techniques and product knowledge to overcome objections and convince prospects to make a purchase.
- Work closely with cross-functional teams to ensure a smooth transaction process for customers, whether they purchase directly through our website or via phone with the assistance of a sales representative.
- Provide ongoing support and assistance to customers post-sale to ensure their satisfaction and success with our products or services.
- Track and analyze sales metrics to identify trends and opportunities for improvement in the sales process.
- Collaborate with marketing and product teams to gather customer feedback and drive continuous improvement initiatives.
Qualifications
- Bachelor’s Degree in Business Administration, Marketing, or related field.
- 2 – 4 years relevant work experience.
- Proven experience in sales, customer success, or related roles.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Detail-oriented with strong organizational skills.
- Experience with CRM software and sales automation tools.
- Customer-centric mindset with a passion for delivering exceptional service.
Application Closing Date
Not Specified.
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2). Social Media Manager
Location: Lagos (Remote)
Employment Type: Full Time
Job Summary
- We are seeking a talented and experienced Social Media Manager to join our dynamic marketing team.
- As a Social Media Manager, you will be responsible for creating and executing targeted digital marketing campaigns to generate awareness about our products or services.
- You will utilize various social media platforms, search engine marketing, email marketing, and content marketing to drive traffic to our website and landing pages.
Key Responsibilities
- Develop and implement strategic social media marketing campaigns to increase brand awareness and drive traffic to our website.
- Create engaging and compelling content for social media posts, advertisements, and other marketing materials.
- Monitor and analyze social media metrics to track campaign performance and identify areas for improvement.
- Collaborate with cross-functional teams to ensure consistent messaging and branding across all marketing channels.
- Stay up-to-date with the latest trends and best practices in social media marketing and digital advertising.
- Identify opportunities for growth and optimization within our digital marketing efforts.
- Manage social media advertising budgets and optimize campaigns for maximum ROI.
- Provide regular reports and updates on campaign performance to senior management.
Qualifications
- Bachelor’s Degree in Marketing, Communications, or related field.
- 2 – 4 years relevant work experience.
- Proven experience in social media marketing, digital advertising, and campaign management.
- Strong written and verbal communication skills.
- Excellent analytical and problem-solving abilities.
- Creative thinker with a passion for storytelling and engaging content.
- Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
- Proficiency in social media management tools and analytics platforms.
- Experience with graphic design and video editing is a plus.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.