Company Info
Large organization
200 + Employees
Wema Bank Plc, widely regarded as Nigeria's oldest and most resilient indigenous bank, has tirelessly provided the Nigerian people with a comprehensive variety of value-added banking and financial advising services over the years.
Wema Bank Plc, widely regarded as Nigeria’s oldest and most resilient indigenous bank, has tirelessly provided the Nigerian people with a comprehensive variety of value-added banking and financial advising services over the years.
1). Field Sales Officer
Location: Nigeria
Job Type: Full-time
Job Summary
- As a Field Sales Officer, you will be an integral part of our sales team, responsible for generating revenue by acquiring new clients and maintaining strong relationships with existing customers.
- Your primary focus will be on promoting and selling our products/services in the field, meeting sales targets, and contributing to the overall growth of the company.
- The role involves extensive fieldwork, client visits, and market research to identify opportunities and stay abreast of industry trends.
- Successful candidates will possess excellent communication and negotiation skills, a proactive attitude, and a passion for achieving sales goals.
Job Responsibilities
- In-branch/off-site aggressive Agents’ onboarding.
- POS deployments and Follow-Ups.
- Providing Daily/Weekly Agents onboarding reports.
- Providing Daily/Weekly Terminals Support Report.
- Ensure proper profiling of Agents and Terminals.
- Ensuring that POS are deployed, mapped and active.
- Resolving all POS support issues and calls within his/her area of coverage.
- Ensure brand visibility and awareness in locations covered.
- Grow transaction counts and volumes on POS.
- Train Agents on the use of Terminals/including account opening.
- Ensure retrieval and re-deployment of all inactive terminals from locations.
- Any other Agency banking task as may be assigned.
Requirements
- Education: A Bachelor’s Degree in Business, Marketing, or a related field is preferred.
- Experience: Proven experience in field sales or a similar role, demonstrating a successful track record of meeting or exceeding sales targets.
- Industry Knowledge: Familiarity with the products/services offered by the company and a good understanding of the industry.
- Communication Skills: Strong verbal and written communication skills to effectively convey product features and benefits to potential clients.
- Customer Focus: A customer-centric approach with the ability to build and maintain strong relationships with clients.
- Negotiation Skills: Demonstrated ability to negotiate and close deals successfully.
- Self-motivation: Proactive and self-driven, with the ability to work independently and as part of a team.
Application Closing Date
Not Specified.
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2). Loan Collector
Locations: South South, South East, South West and Northern Nigeria
Grade Level: EH1 – EH3
Job Summary
- As an SME Field Loan Collector, you will play a pivotal role in our financial services team.
- Your primary responsibility will be to manage and facilitate the efficient collection of loans from SME clients.
- This dynamic role involves conducting field visits to client locations, assessing financial situations, and implementing strategic collection plans.
- The ideal candidate will have a strong background in finance, a keen understanding of lending practices, and exceptional communication and negotiation skills.
- Join our team and contribute to fostering positive client relationships while ensuring the financial health of our SME portfolio.
Responsibilities
Key Expectations:
- Engage customers past due on their loan payments physically and through other electronic means.
- Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.
- Follow up on a daily basis with a promise to pay (PTP) through frequent visitation and phone calls and mails.
- Document all collection efforts and customer interactions accurately in the collection report.
Key Performance Indicator (KPI)
- A minimum of 50 interactions per day.
- 12.5 million weekly recoveries.
- 50 million recoveries on a monthly basis.
Qualifications
Below are the qualifications and skills required to work as a Tele-collector:
- A First Degree in any Social Science or Management Science course
- 3+ years of experience in a related field
- Customer-oriented: Must be driven by the Bank’s purpose of delivering valuable products.
- Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
- Platform product leadership: collaborate with product and engineering leadership across the Bank to develop the platform and skillset.
- Possess strong analytical skills and the ability to leverage data to make informed feature designs and recommendations.
- Deeply curious to understand the ‘why.’
- Ability to be collaborative and work with stakeholders and team members.
- Excellent written and verbal communication skills
- Deeply curious and want to understand the why.
- Not satisfied with the status quo and want to raise the bar.
- Technical and analytical background
- Strong track record of execution.
Professional Competencies:
- Communication Skills
- Customer Service Orientation
- Knowledge of Regulations
- Empathy
- Negotiation Skills
- Time Management
- Data Management
- Team Collaboration
- Ethical Conduct.
Application Closing Date
Not Specified.
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3). Commercial Relationship Management Officer
Location: Edo
Job type: Full-time
Job Summary
- The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
- To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales Management:
- Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Strong communication and interpersonal skills and the ability to build and maintain relationships.
- To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Manages and maintains current commercial business relationships and seek new accounts through sales.
- Giving sales presentations to a range of prospective customers and engage in frequent storm
- Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Effectively convert service recovery to business opportunities and sustain client loyalty.
- Visiting clients and potential customers to evaluate needs or promote products and services.
- Coordinating sales efforts with marketing programs
Risk Management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
- Ensure all documentation is valid and complete in assigned portfolio.
- Adhering to the Bank’s policies and procedures
Financial Management:
- Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
- Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
- Negotiating all contracts with prospective customers
- Answering customer questions about credit terms, products, prices and availability
Customer Service:
- Deliver and always maintain customer service standards, for improved service delivery.
- Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
- Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
- Advice customers on financial services
- Handles customer complaints and solve problems.
- Engaging customers on banking products and services
- Approach and sign on new customers
People Management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s values while adhering to all corporate HR policies.
- Exhibit Good leadership skill.
Requirements
Below are the qualifications required to work as a Commercial, RMO:
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: Minimum of 5 – 8 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills.
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly.
- Ability to work well with others and lead a team.
Benefits
- Healthcare
- Staff Gym
- Creche
- Parental Leave (Paternity and Maternity)
- Year-End Bonus (13th month)
- Company Events
- Competitive Pay
- Leave Allowance.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
- Field Sales Officer – [email protected]
- Loan Collector
- Commercial Relationship Management Officer