Visa Application Assistant (Customer Service) at Trace Outsourcing

Trace Outsourcing is a Full-Service Creative Digital Agency. We help our clients grow and achieve success via digital marketing, creative work, business strategy and some very smart tech solutions.

Title: Visa Application Assistant (Customer Service)

Location: Magodo Phase 2, Lagos

Job Summary

• The Visa Application Assistant is responsible for assisting clients with their visa application processes, ensuring all required documentation is completed accurately and submitted in a timely manner.
• This role requires strong organizational skills, attention to detail, and excellent customer service capabilities to guide clients through the often complex visa application procedures.

Key Responsibilities
Client Assistance:

• Provide clients with detailed information on visa requirements, application procedures, and processing times for various countries.
• Assist clients in completing visa application forms and gathering necessary documents.

Document Verification:

• Review and verify the accuracy and completeness of all submitted documents to ensure they meet the requirements of the respective embassies or consulates.
• Notify clients of any discrepancies or missing information and guide them on how to correct or obtain the necessary documents.

Application Submission:

• Prepare and organize visa application packets for submission to embassies, consulates, or visa processing centers.
• Ensure timely submission of all applications and track the progress of each application until a decision is received.

Customer Service:

• Respond to client inquiries via phone, email, or in-person, providing clear and accurate information.
• Maintain a high level of customer satisfaction by providing prompt and professional service.

Follow-up and Communication:

• Follow up with clients regarding the status of their visa applications and communicate any updates or additional requirements.
• Liaise with embassies, consulates, or visa processing centers as needed to resolve issues or expedite applications.

Record Keeping:

• Maintain accurate records of all visa applications processed, including copies of submitted documents and correspondence with clients and authorities.
• Update the internal database with application statuses and relevant client information.

Compliance and Regulations:

• Stay updated on changes in visa regulations and requirements for different countries.
• Ensure that all visa applications comply with the relevant immigration laws and guidelines.

Support Services:

• Provide additional support for travel arrangements, such as booking flights and accommodations, if required by the client.
• Assist with other administrative tasks as assigned by the Visa Application Manager.

Qualifications

• High School Diploma or equivalent; a Degree in a related field is a plus.
• Previous experience in visa application processing, customer service, or administrative roles.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite and experience with database management.
• Ability to handle sensitive and confidential information with discretion.
• Multilingual skills are an advantage but not required.

Application Closing Date
5th July, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] Copy: [email protected] using the Job Title as the subject of the email.