Company Info
Large organization
200 + Employees
Union Bank of Nigeria
Banking
Union Bank of Nigeria (“UBN”) – Founded in 1917, the Union Bank of Nigeria (“UBN”) has solidified its reputation as one of Nigeria’s enduring and highly regarded financial establishments. It provides a comprehensive range of banking services to individuals, small and medium-sized enterprises (SMEs), as well as commercial and corporate customers. Boasting a sturdy geographic presence, UBN’s network encompasses over 300 branches and 650 ATMs, strategically positioned throughout Nigeria.
Title: Branch Digital Officer
Location: Benue, Imo
About the job
- Are you passionate about revolutionizing customer experiences through digital channels?
- Are you a master at seamlessly integrating technology and human interaction?
- We’re excited to invite a dedicated Branch Digital Officer (BDO) to lead our mission of embracing digital innovation and enhancing customer engagement.
Responsibilities
- Digital Onboarding: Empower New-To-Bank (NTB) and Existing-To-Bank (ETB) customers with smooth digital onboarding experiences.
- Guide customers through the process of setting up and accessing digital banking platforms, ensuring they feel confident and informed.
- Digital Self-Service Advocacy: Educate customers about our self-service platforms and demonstrate the value of using digital channels for their banking needs.
- Drive adoption of mobile apps, online banking, and ATMs to empower customers to take control of their transactions.
- Efficient Service Direction: Seamlessly guide customers to the appropriate service points within the branch, streamlining their journey and minimizing wait times.
Qualifications
- Proven experience in customer-centric roles, preferably in banking, retail, or related field.
- Strong familiarity with digital banking platforms and self-service technologies.
- Tech-savvy mindset with the ability to adapt and learn about new technologies quickly.
- Outstanding communication skills to clearly guide customers through digital processes.
- Not more than 29years
Deadline: Not Stated
How to Apply: Kindly Send Cv with Subject Branch Digital Officer to: [email protected]