Company Info
Large organization
200 + Employees
Ikeja Electricity Distribution Company
Ikeja Electricity Distribution Company is a company that distributes electricity in Ikeja, Lagos. Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network, fuels lives and companies with innovation and an uncompromising desire for quality, with a purpose to reinvent customer experience and be the supplier of choice wherever energy is used.
Title: Call Center Agent
Location: Lagos
Description
- Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status and update same on the relationship management tool.
- Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.
- Manage complaints via: Email, Social Media platforms (Facebook, Twitter) & Live chat.
- Attend to complaints, requests or queries and communicate feedback professionally.
- Identify and troubleshoot customers’ complaints in a bid to achieve resolution
- Build sustainable customer relationships through open and interactive interactions.
- Provide accurate, valid and complete information to customers
- Handle complaints, provide appropriate solutions and alternatives
Requirements
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business Focus
Deadline: Not Stated
How to Apply: Interested candidates should Click Here to apply online.