Client Service Representative at Training Beyond Slides

Training Beyond Slides is a Human Resources and Training firm.We teach professionals how to create and deliver captivating presentations and learning programmes through our online courses and live workshops.

Title: Client Service Representative

Location: Lagos

Employment Type: Full-time

Job Description

• Manage client relationships and provide outstanding customer service experience/ support.
• Generate sales leads
• Maintain accurate/updated records of all existing and potential clients for efficient service delivery.
• The Individual must be ready to play a critical role in executing, managing, and providing exceptional Client Service support to our valued clients.
• Provide timely responses to client inquiries and proffer solutions to client complaints.
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Collaborate with team members to achieve project objectives.

Skills / Requirements

• First Degree in Social Sciences, Science, Arts, etc.
• 1-5 years experience; computer literate with strong proficiency in Microsoft office suite.
• Exceptional customer service skills and relationship management
• Strong budget & negotiation skills
• Excellent verbal & written communication skills
• Strong multi-tasking and time management skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency in Microsoft Excel & PowerPoint.
• Attention to detail and ability to work efficiently under pressure.

Deadline: 4th May, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] and copy: [email protected] using the Job Title as the subject of the mail.