Company Info
Mid sized business
Catilas Resources Limited
1 to 50 Employees
Catilas Resources Limited operates as an outsourcing and advisory services company. Our primary objective revolves around assisting clients in harnessing their fundamental strengths to maximize opportunities within the market.
Title: Contact Center Agent
Location: Lagos and Ibadan
Description
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to cross-sell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in call centre database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Requirements
- Previous experience in a customer support role.
- Track record of over-achieving quota.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- HND/B.SC school degrees.
Deadline: Not Stated
How to Apply: Interested candidates should Click Here to apply online.