Contact Centre Advisor at GIG Mobility

GIG Mobility is a technology-driven enterprise that seamlessly integrates physical and digital solutions to facilitate your transportation needs, ensuring a smooth transition from one location to another. Our core mission is to revolutionize mobility across Africa, country by country. We firmly believe that mobility should be devoid of complications, and we are committed to going the extra mile to deliver this seamless experience for you.

Title: Contact Centre Advisor

Location: Ilupeju, Lagos

Employment Type: Full-time

Job Responsibilities

• Handling Outbound and Inbound calls from customers.
• Providing information and resolving customers on complaints regarding specific products as well as services.
• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries – in a patient and calm manner through all service channels.
• Interpret and accurately communicate our terms and conditions of service where and when applicable.
• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
• Enter details of every contact in the system as required, obtain new customers.
• information and update existing customer details on the CRM.
• Ensure deliverables are met within ascribed SLA timeframe.

Job Requirements

• Minimum of Bachelor’s Degree or HND in any relevant discipline
• Minimum of two (2) years cognate experience in Customer Service/ Care.

Deadline: 23rd August, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.