Company Info
Mid sized business
1 to 50 Employees
Septagus Consulting Nigeria Limited is a well-known human resource consulting organisation with a distinguished track record of delivering value to a select group of customers.
Septagus Consulting Nigeria Limited is a well-known human resource consulting organisation with a distinguished track record of delivering value to a select group of customers.
Title: Contact Centre Agent
Location: Lagos
Employment Type: Full-time
Job Description
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies.
Deadline: 30th January, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Contact Centre Agent” as the subject of the email.