Customer Experience Officer at GIG Mobility

GIG Mobility is a technology-driven enterprise that seamlessly integrates physical and digital solutions to facilitate your transportation needs, ensuring a smooth transition from one location to another. Our core mission is to revolutionize mobility across Africa, country by country. We firmly believe that mobility should be devoid of complications, and we are committed to going the extra mile to deliver this seamless experience for you.

Title: Customer Experience Officer

Location: Utako – Abuja (FCT) and (Ajah, Old-Ojo, Festac, Iyana-Ipaja, Jibowu) – Lagos

Employment Type: Full-time

Description

• Experience Officers represent the first contact of our company with guests.

Key Responsibilities

• Sell bus ticket at GIGM terminals to walk in guest
• Make and/or change travel reservation for walk in guest using the online booking system
• Create and maintain guest reservation records
• Resolve service problem by clarifying the guest complaint via phone, email and in person
• Forward booking/traveling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare and payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers.

Education and Work Experience

• Minimum of Bachelor’s Degree or HND in any relevant discipline
• Minimum of two (2) years cognate experience in Customer Service/ Care.

Skills and Competencies:

• Excellent Customer Service
• Effective Written and Verbal Communication
• Computer Literacy
• Neat and Professional Appearance
• Outstanding interpersonal skills.
• Exceptional time management.
• Problem-Solving Skills
• Ability to Stay Calm Under Pressure
• Organized and Detail-Oriented
• Able to Work a Flexible Schedule.

Deadline: 23rd August, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title and location as the subject of the mail. For example: “Customer Experience Officer_ Utako”.