Company Info
Intimate Toy is recruiting for the following vacant position:
Title: Customer Service Representative
Location: Lagos
Job Description
- Communicate with customers via phone, email, and chat
- Receive phone calls and reply to messages
- Converse and convert customers through all our social media platforms including WhatsApp, Instagram, Twitter, Google My Business, and any other social platform we are present on.
- Attend to Walk-in and Online customers.
- Use pictures and videos of our products to convince customers
- Take pictures and videos of our products for marketing to customers
- Do presentation videos of products and how to use
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Receive and process customer orders
- Generate sales and close Transactions.
- Post on our social media accounts
- Act as the face of the company
- At least 2 years of relevant work experience in customer service
- OND/HND/B.Sc in any discipline
- Readiness to learn.
- An energetic, happy, and playful personality is preferable
- Excellent communication and presentation skills
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Track record of over-achieving quota
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, organize, and prioritize work
- Proficiency in all social media platforms
- Proficiency in Microsoft Word, and Excel.
Deadline: Not Stated
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.