Customer Service/Telesales Executive at BCRecruits

BCRecruits – Our client, a Real Estate Firm, is recruiting to fill the position below:

Title: Customer Service/Telesales Executive

Location: Lekki, Lagos

Employment Type: Full-time

Job Summary

• We are hiring to fill this position for our client. This is a full-time on-site rolefor a Real Estate firmlocated in Lagos, Nigeria.
• As a customer service/telesales executive, you will manage customer accounts by ensuring that existing customers remain satisfied with company products and services.
• You will call mexisting and potential customers to persuade them to purchase company products and services.
• Sales commission is also part of the benefit.

Job Responsibilities

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
• Follow up prospects and effectively pitch the company’s properties
• Manage a long list of prospects using CRM and other ERPs
• Use a prepared script to influence customers in purchasing product.
• Document transactions in forms and record logs
• Maintain database through entering and verifying data
• Follow organizational standards to maintain quality service

Job Requirements

• Bachelor’s Degree or OND in Real Estate, Business Administration, or a related field
• Proven experience working as a Customer service/ telesales executive.
• Proficiency in all Microsoft Office applications.
• The ability to follow scripts.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.

Salary

• N120,000 – N150,000 / month.

Deadline: 8th May, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.