Front Office Supervisor at Ibis Hotel

Ibis Hotel is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.

Title: Front Office Supervisor

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

• To ensure that guests have a smooth running stay at the hotel
• To organize the customer welcome and care provided by his/her team
• To supervise the work of the receptionists on his/her team
• To help meet the department’s quantitative and qualitative targets
• To implement brand and Group projects and identity features
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Takes into account and anticipates guests’ needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
• Conveys the hotel image
• Takes part in, organizes and supervises guest arrivals and departures that concern his/her team
• Ensures that guest documentation and information is available and up-to-date
• Ensures that the pricing policy and internal audit procedures are duly applied
• Ensures that information is passed on to other departments as necessary (floor staff, technical team etc.) and to the other members of the department
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Updates and checks that information in the directory and e-directory is up-to-date
• Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR
• Ensures the brand and/or Group’s loyalty programme is promoted to guests
• Motivates and drives the team to attain the department’s quantitative targets
• Supervises the management of debtors, group and individual guest invoicing
• Supervises recording and cash operations while on duty
• Ensures cash management is correctly handled
• Ensures that the workplace remains clean and tidy
• Knows and ensures application of the hotel’s security regulations (in case of fire etc.)
• Ensures the safety of people and property in the hotel
• Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc.)

Job Requirements

• HND / Bachelor’s Degree in Hotel / Hospitality Management or in any other related field
• Minimum of 2 years work experience as a Front Office Team Leader/supervisor in a hotel
• Proficiency in the use of computer, internet and application programs e.g. Opera
• Good listening, communication and negotiation skills
• Good interpersonal skills
• Good telephone skills
• Possession of multi-tasking abilities, good time management and quick decision making skills
• Good management skills

Remuneration
The position comes with attractive remuneration and company benefits.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to this to: [email protected] using the job title as the subject of the mail.