Company Info
Large organization
Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
200 + Employees
Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.
1). People Advisor
Job Requisition ID: R118805
Location: Agbara, Ogun
Job type: Full-time
Job Description
- As a People Advisor, you will support various human resources activities, you will work with the people partner and business leaders to understand the business environment, determine and develop innovative solutions to address work priorities and business needs.
- The HR organization of the Future will work across brands, geographies, and cultures to support one global Maersk.
- By joining our regional team for Africa early on, you will have a unique opportunity to influence the vision and delivery of the People Partnering organization.
Responsibilities
- You will join the People Advisory team to learn and understand the new HR service delivery model, processes and technology. In this time, you will be spending your time to implement and drive activities such as administrative support, process and change management, local process continuous improvement topics, solve HR-related queries of our employees and managers and make sure their interaction leads to great experience.
For this you will:
- Ensure adherence to HR procedures, practices, directives, systems and regulations within an assigned set of countries
- Solve HR queries online, on the phone or on site.
- Support training & change management activities, especially for frontline employees
- Manage case resolutions (opening, updating, escalating as needed, resolving and closing)
- Guide employees and leaders in using self-service in Workday and other HR systems
- Manage HR data quality and perform transactions in Workday and other HR systems
- Prepare and handle HR documentation
- Coordinate and administer onboarding and offboarding processes
- Execute required uploads/changes on the performance forms in the system
- Support HR community with administrative and executional requiring face to face employee interaction i.e. wet signatures from employees, tasks related to frontline employees
- Assist with administrative tasks related to L&D, recruitment when needed
- Support on deployment of local/PPO projects
- Provide general HR support to employees around the employee life cycle and provide guidance on HR knowledge content, such as global & local HR policies, How-To, etc.
- Support recruiting tasks in remote locations where the recruitment processes demand special attention (cultural aspects, specific testing/assessment, security risks, etc).
- Handle documents, i.e. physical archiving of employee documents where legally required, statutory filing of local documents, etc.
- Perform workforce scheduling, and administers time and leave data entry for blue collar population
- Review and act on the feedback/comments from employees and HR users to improve the employee experience
- Collect company properties upon exit of employees (in absence of People Partner or Manager)
Who We Are Looking For?
You are customer-oriented and passionate about employee experience! You have high energy and drive and efficiently manage resolution of every employee query.
As for the skillset and experience, we are looking for:
- A Degree in Human Resources or similar and knowledge of HR concepts are a strong plus
- 3-5 years’ experience in an HR role; you could also have several years’ experience in a customer-facing service role and an interest in pursuing a career in HR
- Knowledge of local labour law is required
- Experience working with HR systems, preferably Workday, would be an asset.
- Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
- Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues
- Ability to take initiative, manage multiple priorities and work in a fast-paced environment
- Ability to be an engaged member of a virtual team
- Closure orientation and low tolerance for delays and deviations
- Fluent in English and local language.
Application Closing Date
8th September 2024.
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2). Customer Experience Agent
Ref. No: R118841
Location: Lagos
Job Type: Full time
Main Responsibilities
- Updating/creating customer specific IOP’s.
- Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s.
- Be the primary point of contact for assigned IDC & Reefer customers and act as an advocate for the customer internally.
- Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
- Identify and execute up-selling opportunities.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
- Own customer experience. Lead the team to achieve best-in-class Customer Experience.
- Proactively involve in project roll-out and actively seek out continuous improvement opportunities.
Key Requirements
- Minimum of BSc or Master’s Degree / MBA in Marketing, Sales, or Business-related course.
- Minimum of 2 years of experience in customer service or sales.
- Experience in shipping/logistics industry will be preferred. Must be willing to learn fast.
- Proficient use of Microsoft office tools i.e., excel, word and power point etc.
- Fluent in English (written and oral).
- Strong interpersonal and communication skills.
- Passion for Customer Experience.
- Pro-active person with a service-oriented mindset.
- Dedicated, decisive and result orientated with a can-do attitude.
- Likes to get it right the first time and can look ahead to avoid issues from happening.
- Good process understanding and digital proficiency.
- Comfortable with working with multiple items at the same time whilst keeping quality in focus.
- Well organized, efficient, and effective.
- An excellent team player.
- Good moral compass and ability to work the Company’s values.
Application Closing Date
Not Specified.
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3). Logistics Officer
Location: Apapa, Lagos
Employment Type: Full-Time
Responsibilities
- The Role supports the Logistics Manager in maintaining oversight responsibility for all logistics activities within APMT Apapa.
- She/he is responsible for executing strategies that support APMT policy on inventory management and process efficiencies for APMT Apapa. A key deliverable to optimise supply chain lead-time and costs.
Target & Performance Execution:
- Execute daily tasks in line established standard work with internal functions – Finance, Warehouse & Asset Management Planning and external with parts Suppliers, for timely tracking of purchase orders, origin-side logistics, warehousing of orders and consolidation and on-time Supplier payments.
- Support in the monitoring and analysis key performance indicators (KPIs) for logistics activities with freight forwarders and shipping lines.
- Prepare regular reports on logistics performance, costs, and operational issues to management.
- Oversight over open Purchase orders (PO) monthly reporting for all international purchases.
- Participate in cross-functional projects and initiatives and support in daily management of shipments to enhance overall supply chain performance.
Coordination and Planning:
- Work with the Logistics Manager in the planning and coordination of logistics operations including shipping, transportation, and warehousing.
- Execute logistics strategies to ensure timely delivery and cost efficiency.
- Schedule and track the movement of cargo from origin to destination.
Communication and Documentation:
- Communicate with suppliers, carriers, and customers to ensure smooth logistics operations.
- Prepare and process shipping documents, including, PFI review and confirmation, Form M, bills of lading, PAAR and others.
- Maintain accurate records and documentation for all import activities.
Regulatory Standards, Stakeholder Relations & Escalation Management:
- Ensure compliance with international, national, and local regulations related to logistics and transportation as well as Maersk guideline on third-party management
- Stay updated with changes in laws and regulations affecting imports into Nigeria.
- Address and/or escalate issues or discrepancies in logistics operations in a timely manner for resolution.
- Support in actions related to investigations to mitigation delays, damage, or loss of goods.
- Execute corrective actions to prevent future issues.
Requirements
Functional:
- Must have at least 2 years on a similar role in the logistic industry.
- Has basic knowledge and understanding of regulations governing import into Nigeria
- Has basic knowledge of international trade and international commercial terms
- Has basic knowledge of warehousing and inventory management
- Has good time management skills, able to juggle between tasks and apply judgement in prioritizing tasks
- Possess a Supply chain certification or diploma – CSCP or CILT (added advantage)
- Has good industry (maritime) knowledge
Behavioral:
- Effective stakeholder management
- Proven collaborator
- Possess strong communication skills
- Ability to work in a culturally diverse and fast paced environment.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: