Member Experience Officer (MEO) at i-Fitness Center Limited

i-Fitness Center Limited began operations in May 2015, offering best-in-class fitness services in Lagos, Nigeria. At iFitness, we don’t just push you to achieve your fitness objectives; you also wake up each day “looking good & feeling good.”

Title: Member Experience Officer (MEO)

Location: Abuja

Employment Type: Full-time

Key Responsibilities

• Front desk transaction processes and policies are adhered to. Processing of all transactions, that is: selling of subscriptions and products, handling basic customer enquiries especially issues with member’s accounts.
• MEOs act as account officers. They follow up on renewals when due.
• Supervise the Transaction Officer to be sure access control/check in policy is given full compliance.
• Ensuring all front desk records are well kept in line with company policy
• Assist the branch operations manager on duty in relation to handling member issues.
• Keeping the reception area tidy in line with the company’s look and feel policy.
• Supervise the Transaction Officer to be sure access control/check-in policy is given full compliance.

Qualifications & Experience

• B.Sc / HND in any Social Science or equivalent course.
• Minimum of 3 years in Operations/sales customer Service, preferably in   the following sectors:  Hospitality, HMO space and Insurance
• Has led a 5-man team size for a minimum of 1 year
• Has proven track record of achieving sales target
• Young, Agile, and fun-loving
• Communicates in an engaging and assertive style.

Skill Requirements:

• Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness, Team Management & Leadership
• Problem-Solving – Conflict & Confrontation Management Ownership Mindset – Owner/Operator Mentality
• Financial Acumen: the ability to understand and interpret financial statements and ratios. Coaching Skills: Ability to grow and manage people.
• Managing Up: the ability to have tough conversations with management and hold people accountable.
• Account management
• Selling skills & Processes
• Conflict & confrontation management
• Sound interpersonal skills
• Analytical Skills
• Compensation: Negotiable.

Benefits

• Free access to gym Incentives (on Branch sale of products).
• HMO
• Annual Leave.
• Quarterly L&D Initiatives.
• Weekly L&D Initiatives.

Deadline: 4th April, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.