Company Info
Mid sized business
1 to 50 Employees
i-Fitness Center Limited began operations in May 2015, offering best-in-class fitness services in Lagos, Nigeria. At iFitness, we don't just push you to achieve your fitness objectives; you also wake up each day "looking good & feeling good."
i-Fitness Center Limited began operations in May 2015, offering best-in-class fitness services in Lagos, Nigeria. At iFitness, we don’t just push you to achieve your fitness objectives; you also wake up each day “looking good & feeling good.”
Title: Member Experience Officer (MEO)
Location: Abuja
Employment Type: Full-time
Key Responsibilities
- Front desk transaction processes and policies are adhered to. Processing of all transactions, that is: selling of subscriptions and products, handling basic customer enquiries especially issues with member’s accounts.
- MEOs act as account officers. They follow up on renewals when due.
- Supervise the Transaction Officer to be sure access control/check in policy is given full compliance.
- Ensuring all front desk records are well kept in line with company policy
- Assist the branch operations manager on duty in relation to handling member issues.
- Keeping the reception area tidy in line with the company’s look and feel policy.
- Supervise the Transaction Officer to be sure access control/check-in policy is given full compliance.
Qualifications & Experience
- B.Sc / HND in any Social Science or equivalent course.
- Minimum of 3 years in Operations/sales customer Service, preferably in the following sectors: Hospitality, HMO space and Insurance
- Has led a 5-man team size for a minimum of 1 year
- Has proven track record of achieving sales target
- Young, Agile, and fun-loving
- Communicates in an engaging and assertive style.
Skill Requirements:
- Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness, Team Management & Leadership
- Problem-Solving – Conflict & Confrontation Management Ownership Mindset – Owner/Operator Mentality
- Financial Acumen: the ability to understand and interpret financial statements and ratios. Coaching Skills: Ability to grow and manage people.
- Managing Up: the ability to have tough conversations with management and hold people accountable.
- Account management
- Selling skills & Processes
- Conflict & confrontation management
- Sound interpersonal skills
- Analytical Skills
- Compensation: Negotiable.
Benefits
- Free access to gym Incentives (on Branch sale of products).
- HMO
- Annual Leave.
- Quarterly L&D Initiatives.
- Weekly L&D Initiatives.
Deadline: 4th April, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.