Online Customer Service Representative at Denyz Eyewear

Denyz Eyewear is a premier online destination for stylish and functional eyewear solutions. Specializing in blue light glasses and prescription eyewear, we prioritize quality and innovation to protect and enhance our customers’ vision. Our commitment to excellence extends beyond our products; we pride ourselves on providing exceptional customer care and ensuring prompt and reliable delivery. With a focus on craftsmanship, durability, and style, Denyz Eyewear offers a curated selection of eyewear that seamlessly blends fashion and function. Experience the difference with Denyz Eyewear – where quality and service meet exceptional standards.

Title: Online Customer Service Representative

Location: Gwarinpa, Abuja (FCT)

Employment Type: Part-time

Job Summary

• As a Hybrid Customer Care Representative, you will play a vital role in ensuring the satisfaction of our customers both online and in-store. Your responsibilities will include:

Responsibilities
Online Customer Support:

• Engaging with customers via chat platforms to address inquiries, resolve issues, and provide product recommendations.
• Demonstrating excellent communication skills to convey product information effectively and facilitate sales.
• Handling customer complaints and ensuring timely resolution to maintain customer satisfaction.

In-Store Stock Management:

• Visiting the store once or twice a week to update stock levels and ensure proper inventory management.
• Assisting with administrative duties such as organizing merchandise, processing shipments, and maintaining a clean and organized store environment.
• Collaborating with store staff to ensure accurate stock levels and efficient operations.

Sales Coordination:

• Working closely with the sales team to coordinate efforts and maximize sales opportunities.
• Tracking and reporting on sales metrics, including conversion rates and customer feedback.
• Contributing to the development of sales strategies and initiatives to drive revenue growth.

Requirements

• Excellent communication skills, both verbal and written.
• Proven experience in customer service and sales coordination.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency in using chat platforms and basic computer skills.
• Flexibility to work on a shift basis, including weekends and evenings.
• Willingness to visit the store once or twice a week for stock updates and administrative duties.

Salary
N40,000 – N70,000 Monthly.
Other Benefits:

• Competitive salary with bonuses based on sales conversion.
• Opportunity for career advancement and growth within the company.
• Training and development programs to enhance skills and knowledge.
• A supportive and collaborative work environment focused on teamwork and excellence.

Deadline: 16th June, 2024

How to Apply: Interested and qualified candidates should send their CV (highlighting relevant experience) and a brief Cover Letter (expressing their interest and relevant skills) to: [email protected] using “Application for Hybrid Customer Care Representative Position” as the subject of the mail.