Company Info
Large organization
200 + Employees
Reliance HMO
Reliance HMO is a health insurance company that also operates as a technology firm. We’re utilising software, data science, and telemedicine to make health insurance more inexpensive, accessible, and enjoyable.
Title: Reliance Care Officer
Location: Lagos
Job type: Full time
Department: Customer Success
Description
- We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.
Key Responsibilities
- Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
- Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
- Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
- Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
- Convince inbound prospects to buy our health insurance products or use any of our services.
Requirements
- HND / B.Sc Degree
- Basic proficiency in the use of Microsoft Office tools.
- Willingness to work on a shift basis and on weekends.
- You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if its a bank) or ideally within the Healthcare industry (HMO)
- Fluent English is a MUST
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast-paced environments
- Must have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc)
Benefits
- Join a market leader within the Insurance space
- Attractive Salary & benefits
- Unlimited leave days
- Free office lunch
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online