Vacancies at MTN Nigeria

Description

• Review and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services
• Implement and ensure company-wide compliance with all Digital Services’ policies, procedures, and processes
• Follow-up on agreed mitigation actions and plans resulting from the company-wide risk-based compliance program to ensure all non-compliance issues are closed
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a compliance perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions
• Ensure Digital Services’ adherence to and compliance with all external and internal directives, laws, obligations, regulations, requirements, and rules, including but not limited to data archiving, disposal, protection, retention, and recovery, Digital Services’ Code of Conduct, Digital Services’ contract conditions and terms, Digital Services’ policies, procedures, and processes, government agency directives and regulations, Treating Customers Fairly, Partner/Vendor Service Level Agreements, and various product/service business rules
• Collaborate with product analysts, managers, and owners to ensure compliance, promptly address requests and minimize risk to the business
• Collaborate with cross-functional units to archive, collate, and document various product/service business rules, presentations, and reports
• Coordinate day-to-day digital services’ performance checks and quality tests for Digital Services
• In conjunction with other business functions, analyze current trends to identify new directives, issues, legislation, policies, regulations, and risks associated with digital services, communicate the possible financial or reputational impact of regulatory/statutory developments and trends, and highlight potential revenue generation/cost-saving opportunities
• Using business data, identify new opportunities such as features, growth areas, markets, and trends

Education:

• A first degree in any related discipline
• Fluent in English

Experience:

3 – 7 years’ experience including:

• Minimum of three (3) years in a small- or medium-sized organization
• Experience in compliance and governance frameworks, compliance monitoring, developing/documenting business rules, primary or secondary research, risk assessment, telco-based product development, and working with policies, procedures, and processes
• Experience in Information Technology, OTT, or telecommunications will be an advantage
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
• Understanding of the Nigerian telecommunications industry and regulatory framework and critical thinking will also be an advantage
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word)

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Mission:

Management and coordination of end to end (wholesale and retail) international roaming and IDD activities with respect to services offered by MTNN and her Roaming partner and Carriers.

Description:

• Ensuring that international roaming operations are compliant with all GSMA requirements and regulations
• Review processes for roaming and IDD especially as relates to functions outside of job control
• Manage incidents related to international roaming & IDD (RAP files, fraud events, customer complaints)
• Analyze and manage wholesale negotiation, roaming footprint and implementations according to the agreed strategy, roadmaps, and priorities.
• Collaborate with YCRH to expand roaming footprint to improve outbound roaming experience and increase inbound roamer traffic to MTN Nigeria
• Establish, manage, and develop relations with Roaming Partners, Roaming Hubs, carriers etc.
• Review Partner Roaming Agreement changes and the business response thereof. Ensure involvement of stake holders such as Billing, Finance, Revenue Assurance and Networks to enable appropriate response.
• Manage roaming testing by partner networks and follow up issuance and receipt of TCC and CLL.
• Manage inventory of Roaming and roaming document updates.
• Support troubleshooting for roaming setup, timely update of MTNN International roaming documentation and coordinate commercial launch and manage stakeholder expectations on roaming.
• Serve internal and external customers and provide solutions to improve roaming experience.
• Act as cross-functional link between different internal departments within MTN and external 3rd party organizations.
• Manage and coordinate efforts, inputs, and outputs from cross functional departments with regards to international roaming.
• Network and build solid relationships with internal units and relevant third parties (e.g. roaming hubs, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Analyze, manage and negotiate commercial roaming agreements and IOT discount agreements with reference to GSMA roaming guidelines
• Validate wholesale cost through proper interpretation of roaming contracts for settlement of discount roaming agreements.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Manages and develop wholesale roaming services in line with regulation, technology change and VRS strategy.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in any related discipline
• Fluent in English

Experience:

6 -13 years’ experience including:

• Minimum of 6 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization.
• Experience in international roaming management.
• Experience in IREG, TADIG and roaming financial analysis.

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Mission: 

To drive policies and procedures that monitor and support the organization’s planning, performance reporting, and business case development processes by providing analysis and advice to management in the areas of marketing campaigns, analytics, revenue enhancement, pricing, and tariff administration and control.

Description:

• Provide advice in the formulation and development of business intelligence frameworks, policies, and guidelines, and ensure compliance of operations with MTN policies and procedures.
• Contribute to the development of business intelligence strategies and initiatives to meet targets in alignment with the division/MTN corporate strategy and in response to events or changes impacting departmental activities.
• Assess resource requirements for the department, propose a budget, and actively monitor the approved budget, ensuring it is used in accordance with MTN expenditure regulations.
• Research and understand best practices in tariff planning and strategy, review MTNN tariff and pricing strategies for all commercial and retail tariffs and interconnected tariff regimes, and ensure quality in accordance with best practices and MTN standards.
• Review the budget process and ensure that quality drivers and assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios; and continually improve the forecasting strategy and methodology for MTNN.
• Carry out quality assurance on business plans and pricing analysis in alignment with MTN business planning methodology and pricing strategy.
• Coordinate or liaise with departments within Marketing and MTNN on the feasibility of any new or modified product, promotion, or activity that requires a financial assessment to fully understand the impact on MTNN’s business plan.
• Manage the monitoring of products, promotions, and activities to ensure that they adhere to MTNN’s business plan and provide feedback to senior management as requested.
• Assure the integrity of financial modeling projects and review the feasibility assumptions used versus actual behavior in the market after the launch of a product, promotion, or activity.
• Review business processes within the department for effectiveness and efficiency in services, identify areas for improvement, and execute action plans to eliminate process dysfunction.
• Interact with regulatory authorities (e.g., NCC) to ensure all aspects of the telecoms industry in Nigeria are properly understood and build relationships with other telecommunications networks to ensure that MTNN is at the forefront of its tariff strategy.
• Identify, evaluate, and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Coach and mentor the business intelligence team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.

Education:

• A first degree in Accounting, Finance, Statistics or Economics
• A master’s degree, preferably an MBA
• Fluent in English and the language of the country is preferable.

Experience:

9–17 years of working experience, which includes:

• Manager track record of 3 years or more, with at least 3 years in the relevant sector or industry
• Work experience across diverse cultures and geographies is advantageous.
• 3 years of business planning experience in the telecoms environment or FMCG
• Experience in hands-on accounting and financial forecasting

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Mission:

• Responsible for monitoring the performance of Network Enterprise Network Services and Fixed Broadband Service against KPI’s.
• Responsible for maintaining and updating records of all Enterprise, FTTH, and Fixed Wireless Solutions deployed and the accuracy thereof, and Interface with contractors to ensure network performance is within SLA.

Description:

• Monitor and ensure network quality and performance achieve the KPIs and quality targets as defined, and ensure availability on the fixed line, data and leased line network are above the defined KPIs.
• Monitor and ensure the implementation of routine and callout maintenance procedures on the Enterprise and Fixed broadband Networks.
• Monitor network performance, especially on identified priority leased lines, customers, and the top ten high-priority links, and escalate issues that may affect the performance of the enterprise network.
• Identify and recommend appropriate tools and resources for monitoring and reporting network performance.
• Drive and ensure the timely completion of planned and callout maintenance at client locations.
• Maintain accurate and thorough knowledge of the network and all solutions implemented at all times.
• Ensure periodic maintenance and testing regimes are timely completed on the enterprise network.
• Provide weekly, monthly, and quarterly status reports of Enterprise and Fixed Broadband network performance to identified stakeholders for assessment and planning.
• Provide specialist technical support to all other departments in the region regarding the network and optimize the use of resources within the region.
• Monitor network performance and configuration to ensure conformance with KPIs.
• Handle local network queries raised by the customer operations team.
• Manage and coordinate the activities of the Network Enterprise Service team.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.

Education:

• A first degree in Electrical / Electronic Engineering, Computer Engineering or Telecommunications Engineering
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization
• Experience in Radio Access Network Operations and Maintenance/Performance Management in a Telecommunications Environment
• Experience working in Managed managed service environment in a multi-vendor network

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Mission:

• To provide network analytics and insights to Network Group functions and other Business functions for informed decision making.
• Safeguard the network and customers from adverse effects occasioned by network changes through service UATs.

Description:

• Support Network and Business functions with analytics for informed decision making.
• Develop, prepare, review and analyze financial performance indicators for Network division Capex and Opex.
• Assist the Chief Technical Officer with the identification, conceptualization and championing of activities, projects and or assignments aimed at optimizing performance within the division.
• Initiate, develop and champion execution of innovative solutions to address operational shortfalls
• Co-ordinate industry research and evaluate business intelligence information to serve as input to Network division’s strategy development and plans
• Develop, prepare, review and analyze operational performance indicators to identify areas in which synergies can be achieved for quality improvement cost efficiencies.
• Assist with the creation and documentation of assigned plans on behalf of the Chief Technical Officer/Network division.
• Provide analytical, documentation and project management support on projects/assignments as agreed with the Chief Technical Officer.
• Liaise with line managers to ensure implementation of approved projects
• Develop, manage and maintain library of the Chief Technical Officer’s presentations to various constituencies engaging with MTNN Network division – Educational, industrial, community, international, governmental and MTN Group Operations.

Education:

• First degree in any related discipline
• Fluent in English
• Possession of an MBA or Project Management certification will be an advantage

Experience:

3-7 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization.
• Experience in Business Development/Financial Management is desirable
• Proven experience in managing complex projects
• Experience in Network Planning and Operations

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Mission

• To drive MTN’s Digital strategy and execution across all digital channels and touchpoints. This includes but is not limited to digital media, digital advertising, content strategy, corporate identity and advertising, social media, and Group digital properties.
• To conceptualize, execute and manage all digital media communication campaigns for the MTN Brand, in line with the overall marketing strategy and other divisional initiatives.
• Implement a robust digital marketing acquisition vision and optimize all digital platforms’ financial and operational performance by inspiring a team of onsite, Social Media, Content, Paid media/SEO and Analytics/ CRO leads.

Description:

• Develop MTN’s Digital strategy and execution across all digital channels and touchpoints. This includes but is not limited to digital media, digital advertising, content strategy, corporate identity and advertising, social media, and all MTN Group digital properties.
• Conceptualize and execute all digital media communication campaigns for the MTN Brand, in line with the overall marketing strategy and other divisional initiatives.
• Drive customer acquisition, leads, and revenue generation across designated digital channels /platforms
• Lead the development of content strategy and innovative social media engagement initiatives to drive brand differentiation and affinity
• Use of data analytics for campaign optimization, tracking, and predictive learnings for future proposition development and social engagements
• Proficiency in the use of Martech and Digital Marketing tools like Google Analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp for real-time performance tracking, revenue generation, and the development of competitive strategies
• Ensure adherence to legal, compliance, and communication policies to forestall breaches and reputational backlash on the MTN brand
• Lead the maintenance, management and performance of the MTN website www.mtn.ng and all associated websites
• Improve the design, usability, content, and conversion points of the company’s website to meet relevant KPIs
• Lead and manage in-house creative development to ensure faster route-to-market
• Monitor projects and ensure they are delivered to budget and on time
• Define new digital products and requirements based on the technological roadmap & business strategy of MTN Nigeria working with key business stakeholders
• Analyze and interpret user journey stats in order to improve customer experience
• Lead team to prioritize and sign off on all projects based on strategic importance; resource availability etc.
• Determine and track man-hour requirements
• Work closely with Information systems on website functionality and proper change request processes
• Monitor and evaluate relevant media agencies to deliver on strategy, creativity, and output.
• Lead the digital marketing team in establishing a strong cross-departmental relationship with other Lines of Businesses (LOBs), Legal, etc.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Education:

• First Degree in marketing, social sciences etc.
• A master’s Degree or post-graduate diploma in Marketing, Digital Marketing, Business Administration or a related discipline
• APCON Certification
• Relevant certification in Digital Marketing
• Fluent in English

Experience:

Experience: 9 – 17 years’ experience which includes:

• 8+ years of experience in Marketing, Digital marketing, APCON certification
• 4+ years experience in a leadership role driving large-scale digital media strategy
• Experience in managing agency relationships and in, planning and buying display media, building campaigns, implementing bidding strategies
• Expert knowledge of Digital analytics, Funnel optimization, lead generation, customer acquisition and revenue generation on digital platforms
• Proficiency in campaign development, A/B testing, media buying and channeling, UX, SEO & campaign optimization
• Proficiency in the use of Digital Marketing tools like, Google analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp etc.
• Campaigns and deriving customer insights a major plus
• Exceptional troubleshooting skills and should thrive in high expectation scenarios with many stakeholders
• Exceptional communicator who inspires the team and can engage C-level audience on relevant topics in a time-efficient manner
• Strong communication and writing skills
• Interpersonal skills
• Strategic Marketing Management Skills
• Project Management Skills

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Mission:

• To promote the MTN brand and deliver on the monthly sales target and other expectations as required by the Sales & Distribution division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SIM Registration Acquisition Agents.

Description:

• Ensure an increase in sales, activations, and product penetration by ensuring brand visibility within assigned territory.
• Review channel operations and stock levels and ensure proper stock management in the channel in order to meet customer demands.
• Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and increased product knowledge, as well as identify developmental opportunities for team members.
• Oversee and coordinate all technical activities and the activities of team members, and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to team members and other operational staff and communicate service standards to ensure that targets are achieved.
• Work with other units/departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.

Education:

• A first degree (B.Sc. or HND) in any Social Science degree or related discipline
• Fluent in English

Experience:

3 – 7 years’ experience including:

• Experience using data mining tools
• Telecoms experience would be an added advantage

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Mission: 

• To operate, maintain, and implement a highly effective and cost-efficient end-to-end network security framework within the MTNN voice and customer data networks.

Description:

• Operate, maintain, and document IP security guidelines, procedures, and policies, and implement network security best practices.
• Maintain and manage firewall, access list, and administration policies.
• Testing protocols for new applications to prevent compromising security.
• Implement policies for customer authentication.
• Direct the development and enforcement of information security and privacy policies in compliance with MTNN and telecommunications regulations and standards.
• Help establish and document IT security guidelines, procedures, and policies, and implement network security best practices.
• Manage and document IP customer security requirements.
• Assist in the planning and design of secure networks.
• Scrutinize customer design and determine the impact on the MTN network in terms of security; assist customers in designing a secure solution for interaction between the customer system and MTN network.
• Implementing redundancy and load balance solutions.
• Deployment, installation, configuration, management, and maintenance of mission-critical enterprise firewalls, IPS, VPNs, and other technical controls.
• Implement and maintain a suite of security metrics to enable the effectiveness of the security strategy and operation to be measured and related security issues to be understood and managed.
• Enforce security policies in line with the CISO mandate.
• Research on an ongoing basis on new technology trends to map internal MTN customers’ needs to enabling technologies.
• Understand the capabilities and limitations of enabling technologies.
• Evaluate and trial new security solutions and technologies before deployment.
• Create technology inputs for business cases and development plans specifically related to network security technologies.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in any related discipline
• Fluent in English
• Possession of a professional qualification (CCNP, CEH, CCSA, CISSP, ITIL, CCIE) would be an advantage.

Experience:

6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization.
• Experience in Networking Security Environment, including VPNs, Cisco ASA firewalls and Checkpoint firewalls, VPN solutions, IPsec, Fortinet, Tacacs+, Access-Lists, load balancing, and patch management
• Proven network security architecture knowledge across multiple security domains.
• Experience in multi-vendor network operations
• Solid security experience is essential.

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Mission: 

• To drive policies and procedures that monitor and support the organization’s planning, performance reporting, and business case development processes by providing analysis and advice to management in the areas of marketing campaigns, analytics, revenue enhancement, pricing, and tariff administration and control.

Description:

• Provide advice in the formulation and development of business intelligence frameworks, policies, and guidelines, and ensure compliance of operations with MTN policies and procedures.
• Contribute to the development of business intelligence strategies and initiatives to meet targets in alignment with the division/MTN corporate strategy and in response to events or changes impacting departmental activities.
• Assess resource requirements for the department, propose a budget, and actively monitor the approved budget, ensuring it is used in accordance with MTN expenditure regulations.
• Research and understand best practices in tariff planning and strategy, review MTNN tariff and pricing strategies for all commercial and retail tariffs and interconnected tariff regimes, and ensure quality in accordance with best practices and MTN standards.
• Review the budget process and ensure that quality drivers and assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios; and continually improve the forecasting strategy and methodology for MTNN.
• Carry out quality assurance on business plans and pricing analysis in alignment with MTN business planning methodology and pricing strategy.
• Coordinate or liaise with departments within Marketing and MTNN on the feasibility of any new or modified product, promotion, or activity that requires a financial assessment to fully understand the impact on MTNN’s business plan.
• Manage the monitoring of products, promotions, and activities to ensure that they adhere to MTNN’s business plan and provide feedback to senior management as requested.
• Assure the integrity of financial modeling projects and review the feasibility assumptions used versus actual behavior in the market after the launch of a product, promotion, or activity.
• Review business processes within the department for effectiveness and efficiency in services, identify areas for improvement, and execute action plans to eliminate process dysfunction.
• Interact with regulatory authorities (e.g., NCC) to ensure all aspects of the telecoms industry in Nigeria are properly understood and build relationships with other telecommunications networks to ensure that MTNN is at the forefront of its tariff strategy.
• Identify, evaluate, and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Coach and mentor the business intelligence team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.

Education:

• A first degree in Accounting, Finance, Statistics or Economics
• A master’s degree, preferably an MBA
• Fluent in English and the language of the country is preferable.

Experience:

9–17 years of working experience, which includes:

• Manager track record of 3 years or more, with at least 3 years in the relevant sector or industry
• Work experience across diverse cultures and geographies is advantageous.
• 3 years of business planning experience in the telecoms environment or FMCG
• Experience in hands-on accounting and financial forecasting

Deadline: Feb 19, 2024.

How to Apply: Use the links below to apply: