Company Info
Mid sized business
1 to 50 Employees
BBOXX is generating impact by improving customers’ quality of life through provision of affordable, clean and reliable energy solutions. Today, we offer pay-as-you-go solar power. Our aim is to expand rapidly to provide other modern utility services, such as cooking, internet access and water. We are constantly searching and realising innovative solutions to provide the best value services to our customers.
BBOXX is generating impact by improving customers’ quality of life through provision of affordable, clean and reliable energy solutions. Today, we offer pay-as-you-go solar power. Our aim is to expand rapidly to provide other modern utility services, such as cooking, internet access and water. We are constantly searching and realising innovative solutions to provide the best value services to our customers.
Title: Call Centre Agent
Location: Ikeja, Lagos
Employment Type: Full-time
Role Brief
- Makes outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; makes an intensive follow up call to all outright/upfront customers, pitching sales of new products and closing 50% of sales from such calls, receives incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction; carries out other customer interactions as required.
Responsibilities
What you can expect to be doing:
- Contact BBOXX outright/upfront/instalment customers by phone to pitch sales of new products
- Encourage customers about adherence to payment plan
- Handle incoming calls and provide solutions/advice to customers
- Monitor and respond to incoming SMS
- Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
- Maintain and update customer data in CRM
- Identify and escalate priority issues
- Complete call log
- Follow BBOXX sales and aftersales processes
- Accurate data entry and navigation of CRM
- Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
- Receive incoming calls from customers with technical issues
- Respond by phone to requests for help or information made through our SMS system
- Escalate customer issues that are not easily solved by telephone
- Make calls in accordance to all relevant sales and aftersales processes
Requirements
What we are looking for:
- Excellent verbal communication skills
- Ability to understand and adapt to customer needs
- Excellent data entry skills and attention to detail
- Organization and time management
- Customer Service orientation
- Resilience when faced with stress; Positive attitude and energy
- Persuasiveness and problem solving skills
- Previous call centre / sales experience is highly recommended.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online