Company Info
Large organization
200 + Employees
FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
Title: Collections Specialist
Location: Abuja
Job Description
- We are looking for passionate individuals with a flair for debt recovery to join a fast-growing team in Abuja.
- You will be working as our Collections Specialist in our Lending team.
- You will be based in Abuja and working with our other Collections Specialist, as well as our other teams based in Lagos.
- Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria.
- You will do this by ensuring that customers with delinquent loans are contacted, negotiating overdue payments, and carrying out necessary actions that initiate recovery.
- We also need folks who are going to help improve the team’s overall collections rate.
Roles and Responsibilities
Your mission will be to:
- Plan a course of action to recover outstanding payments.
- Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
- Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
- Listen actively to customers and ensure conversation is collection-driven.
- Advise customers on their payment options and best methods of payment.
- Properly document information from the conversation.
- Negotiate payoff deadlines or payment plans.
- Create trust relationships with debtors when possible to avoid future issues.
Requirements
- A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
- Apt in negotiating and persuading.
- Good knowledge of the collection process and approach.
- Excellent collaborator and team player
- Excellent communication skills, both oral and written.
- Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
- You may have an understanding/working knowledge of a collections system (advantageous)
- You should be comfortable with skills in Microsoft Office/Google Workspace.
- You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online