Company Info
Mid sized business
1 to 50 Employees
At Altokom, we strongly believe in the relevance of IT solutions in today's corporate landscape, since information technology has transformed the way we do business in the twenty-first century. Millions of individuals across the world could access corporate information with the push of a button; capitalising on this potential may result in a million additional prospects for growth for that corporation. However, information technology is more than just advertising a firm. Businesses may use IT solutions to boost productivity and grow their bottom line with minimal expenditure. Collaborative online tools may drastically cut expenses, while new data management solutions can ensure that staff have access to important, up-to-date information whenever they need it.
At Altokom, we strongly believe in the relevance of IT solutions in today’s corporate landscape, since information technology has transformed the way we do business in the twenty-first century. Millions of individuals across the world could access corporate information with the push of a button; capitalising on this potential may result in a million additional prospects for growth for that corporation. However, information technology is more than just advertising a firm. Businesses may use IT solutions to boost productivity and grow their bottom line with minimal expenditure. Collaborative online tools may drastically cut expenses, while new data management solutions can ensure that staff have access to important, up-to-date information whenever they need it.
Title: Customer Relations Officer
Location: Owerri, Imo
Employment Type: Full-time
Summary
- Initialize and manage relationships with clients. Focal point of contact with prospective and existing clients. Identify and educate prospective customers whilst supporting existing clients with information and assistance. Responsible for communicating the benefits of our services to drive sales.
Duties & Responsibilities
- Manage customer service interactions i.e., phone calls, email correspondences, WhatsApp
- Resolve customer complaints and escalate where necessary
- Nurture long-term relationships with our clients
- Pass along feedback from clients to help us build/develop better services
- Maintain in-depth knowledge of our products and services
- Provide advice to clients on purchasing services
- Take and process orders
- Up-sell or cross-sell our services
- Generate leads and follow up with prospects
- Achieve agreed-upon sales targets and outcomes within the schedule
- Keep abreast of best sales practices and promotional trends
- Track relevant KPIs
- Perform miscellaneous job-relation duties as assigned
Minimum Job Requirements
- HND
- 0 – 2 years work experience.
What We’re Looking For:
- Write and speak English at a professional level
- Excellent customer service orientation
- Strong attention to details
- Ability to empathize with clients and convey confidence
- Ability to work with minimal supervision
- Comfortable and eager to learn new things
- Familiar and comfortable working with computers, devices, Office tools and the internet.
Salary
- N50,000 – N70,000 monthly.
Deadline: 30th January, 2024.
How to Apply: Interested and qualified candidates should send their CV and cover letters to: [email protected] using the job title as the subject of the mail.