Customer Service/Client Management/Digital Sales Lead Management Officer at RevenStrat

RevenStrat derived from Revenue Strategy is an advisory service firm for startups and large enterprises. We care that enterprise executives solve their hardest strategic issues and avoid disruption, and startup founders speed up growth and avoid business-critical mistakes. We love making our customers successful and we aim to be a positive turning point in the lives of the people we meet and work with. Our motto is “we are in business strictly to keep you in business” We believe our work and our customers’ business success will contribute to people’s happiness and society’s advancement.

Title: Customer Service/Client Management/Digital Sales Lead Management Officer

Location: Lagos

Employment Type: Part-time

Job Description
The job description for a staff member who will be responsible for customer service, client management, and digital sales lead management may include the following:

• Customer service: The staff member will be responsible for providing excellent customer service to clients through various channels, including phone, email, and chat. They will need to be able to resolve customer issues in a timely and effective manner and ensure that customer satisfaction is maintained.
• Client management: The staff member will be responsible for managing relationships with clients, ensuring that they are satisfied with the company’s products and services, and identifying opportunities for upselling and cross-selling. They will need to be able to build strong relationships with clients and act as a point of contact for any issues or concerns they may have.
• Digital sales lead management: The staff member will be responsible for managing the company’s digital sales leads, including lead generation, lead nurturing, and lead conversion. They will need to have experience in digital marketing and be able to use various digital marketing tools and platforms to drive leads and sales.
• Data management: The staff member will be responsible for managing data related to customer service, client management, and digital sales lead management. They will need to be able to analyze data to identify trends and opportunities for improvement and use this information to optimize their strategies.
• Communication: The staff member will need to be an effective communicator, both written and verbal. They should be able to communicate with clients and customers in a professional and courteous manner and communicate effectively with other team members.
• Overall, the staff member should be highly organized, detail-oriented, and have excellent time management skills. They should be able to work independently and as part of a team, and be able to prioritize tasks effectively to meet deadlines and achieve targets.

Key Performance Indicators

• Customer satisfaction: One of the most important KPIs for a staff member in this role is customer satisfaction. This can be measured through surveys or feedback from clients and customers and should be tracked on a regular basis.
• Sales conversion rate: The staff member should be responsible for generating leads and converting them into sales. Therefore, their KPI should include the conversion rate of leads to sales. They should track the number of leads generated and the percentage of leads that are successfully converted into sales.
• Client retention: The staff member should also be responsible for client retention, ensuring that clients continue to use the company’s products or services. This can be measured through the retention rate of clients and the percentage of clients who renew their contracts.
• Response time: The staff member should be responsible for responding to customer inquiries and complaints in a timely manner. Therefore, their KPI should include response time, which should be measured from the time an inquiry is received to the time it is resolved.
• Cross-selling and upselling: The staff member should also be responsible for identifying opportunities for cross-selling and upselling to clients. Therefore, their KPI should include the number of cross-selling and upselling opportunities identified and the percentage of those opportunities that are successfully converted into sales.

Job Requirements

• Candidates should possess a Bachelor’s Degree qualification.
• 2 – 5 years work experience.

Salary
N70,000 – N100,000 monthly.

Deadline: 25th April, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.