Graduate Customer Experience Officer at Wellspring School

Wellspring School Support System is an international education advising organisation that has long been known for providing professional services based on ethical ideals.

Title: Customer Experience Officer

Location: Abuja (FCT)

Employment Type: Full-time

Duties & Responsibilities

• Tracking student experiences
• Maintaining record of all the organization’s customers.
• Timely creation and update of customer’s account on the CRM after each interaction
• Liaising with internal teams (such as counselling team) to ensure that gaps in the customer experience is bridged
• Regularly calling students to give updates; identify their needs or complaints and taking proactive steps to solve them
• Professionally responding to student queries in a timely and effective manner, via all platforms and recording of same on the database.

Requirements

• A minimum of Bachelor’s Degree.

Deadline: 10th May, 2024.

How to Apply: Interested and qualified applicants should send their CVs to: [email protected] using the job title as the subject of their mail.