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Supervisor, CCC Inbound at Stanbic IBTC Bank

Company Info

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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Title: Supervisor, CCC Inbound

Job ID: 80402074_80381669

Location: Ilupeju Industrial Avenue, Lagos

Job Type: Full-time

Business Segment: Consumer & High Net Worth Clients

Job Description

  • To lead & supervise the support team that provides end-to-end processing of customers’ requests/queries received via the Contact Centre by providing timely and seamless resolution.

Qualifications

  • First degree in any field.
  • Minimum of 2 years’ of Operational and Customer Service experience

Personal Competencies:

  • Well-developed people management skills
  • Excellent interpersonal and communication skills (across the business)
  • Well-developed negotiating skills
  • Strong stakeholders focus and service orientation
  • Creative, and analytical with good problem-solving skills.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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    May 5, 2024